Reviews

Review Details

• Review fromLinda M

  Date: 03/31/2023

  1 star
  They do not stand behind their return policy or the cancellation. In December of 2022. I was having problems with my HP printer connecting to my computer and internet. I followed the manual. So I called HP, told them my problem, which was that I could not get the printer to connect to my computer or the internet. Then they told me they would connect me to a tech that would resolve my problem. So I was speaking with a man that told me step by step what to do. I did it then that didn't work so he took over my computer. After he did what ever it was my printer worked. So then he tells me the plan would cost me $250.00 for 2 yrs, I told him that I wasn't aware that I was talking to a tech business. I thought I was talking to HP tech department. He then told me he could give me 3 yrs for $250.00. I told him I couldn't do right then and if I didn't purchase the program or their services were they going to mess my computer up. Then he said he would call me back, the next day to see if I could figure out what financially I could do. In that time span my printer quit working. So I called them back he took control of my computer, the printer started working. So I did so switching of my bills and paid the $250.00. With in one day the printer quit working. Then I read their policy which, stated if I wasn't completely satisfied, or the problem they dealt with, was not working they would refund my money. So since the $250.00 was still pending, I ask the bank to not pay it well they did and investigation which took until March 20,2023. My bank sent me a letter stating that Pro It Solutions said I participated in the transaction so the bank did a reversal of the provisionally credit. I am so upset, I have a printer that won't respond and I am out $250.00, I live on social security. $250.00 is a lot of money to me. I would appreciate if Pro It Solutions could aide me in someway.*********************

• Review fromTyreese B.

  Date: 07/14/2022

  1 star
  Hp connect me with them so I could finish the installation of my brand new printer and when they did the remote check they said that they had found a problem with my desktop and it would cost me $110 to fit it and I wouldn't have to worry about the problems anymore but if I wanted to keep them for services in the future rest of the year I believe, that it would cost me $60 dollars and I said no but here i am at or around two weeks later having tge same problem that they promised that the $110 would fix my computer so I called they fixed it again but telling me next time I would have to pay more money no no no , that's not good at all , I recognize something wasn't right when I asked if they were part of BBB *** the rep said yes , I was asking more questions about how they are connected with HP when I didn't understand what he was saying well when things wasn't making and since he just placed me on a hold with music playing and never came back to the phone, but stayed on to get my $110 though, this is terrible