Reviews
This profile includes reviews for FIDELITONE's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 39 Customer Reviews
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Review fromHector V
Date: 04/03/2025
1 starHector V
Date: 04/03/2025
I live in ********** and ordered two ****** and ****** mattresses along with two Sealy Ease adjustable bases. To be delivered by Fidelitone at my home in ******* I spoke with their representative ***** who assured me that they would be delivered the following day after I arrive via *************** on 04/03/2025 late evening.I received a text confirming the delivery on 04/04/2025 and was told that she could not give me a time. I should expect a confirmation text the day before. I did in fact received that text to schedule and when I clicked on that text it had no availability for 04/04/2025. I then called and spoke to ***** who the basically dismissed me and stated she had no trucks in that area on that day. Like she had amnesia from the conversation we had weeks before. Where I specifically stated that I was flying in just for this delivery. If she could not deliver on that day I would have adjusted my flight, not the day before. Now out airfare in which she basically stated it was not her problem. I have placed a call to ***** and ******** customer service ***** however, they were not sure they could do anything.IF YOU CAN AVOID THIS COMPANY, PLEASE DO SO. THEY DONT CARE AND HAVE HORRIBLE REVEIWS ACROSS THE BOARD.
FIDELITONE
Date: 04/08/2025
Hello ******! I apologize for the frustrations and delays you experienced surrounding your scheduling experience. I was not able to locate your order with the information provided but would like the opportunity to review and, if not yet delivered, help take care of this with you. If you would email your order number and information to ********************************************* I'll be happy to further assist and review. Thank you for your time and feedback!Review fromRobin W
Date: 03/10/2025
1 starRobin W
Date: 03/10/2025
Absolutely horrible. Attempted to purchase a Tempur-Pedic mattress that came with free white glove delivery. ******** arrived to the delivery warehouse, but it was placed on a hold. Was told I needed to reach out to Fidelitone as they did not have my contact information (doesnt that come with the order?) After calling, they confirmed an incorrect delivery address and when advised of this, they stated they are not able to make any changes. Spoke again with tempur pedic to explain the issue. They advised that they would reach out to correct this with Fidelitone. When I reached out again to schedule delivery, the order was placed on hold and I was told that I cannot schedule delivery. I gave up as I am unwilling to continue waiting for a mattress that cost a significant amount of money and cancelled my order through tempur pedic. Magically, about 10 minutes later, only then was I contacted by Fidelitone to schedule delivery. So, somehow my contact information was found. This seems a shady company and would avoid at all costs in the future!!!!FIDELITONE
Date: 03/14/2025
Thank you for taking the time to provide your feedback. I apologize that your scheduling experience included some delays and frustrations! I reviewed your order to evaluate where the break down occurred. Unfortunately, when the order was transmitted to us by your place of purchase, there was no contact information provided to us. On 3/5 (within 24 hours of receipt) we reached out to your place of purchase to have this updated. On 3/7, after speaking with you, we requested approval to update your delivery address as discussed, which is a required process by your place of purchase. On 3/10 we received the approval for the address change from your place of purchase, but when we reached out to you that day you reported you already cancelled the order and so we closed the order on our end as well. I hope this helps clear up the events that took place surrounding your scheduling experience.Review fromTom M
Date: 02/07/2025
5 starsThe Tampa team was awesome with communication...time frames & final delivery. I am a furniture retailer & have dealt with 100's of logistics companies over my career. These folks are spot on & want to please. I certainly recommend them.Review fromjill S
Date: 11/09/2024
1 starjill S
Date: 11/09/2024
No communication and no show on delivery date. Rescheduled for following week, again no call/text about when they would arrive the day prior as stated. They called 5 before arrival , then refused to bring the product in the house. They took the product and left . I will NEVER use this rude horrible company again or purchase from anyone who uses themFIDELITONE
Date: 11/12/2024
Hi ****! I apologize for the inconvenience surrounding your delivery experience. I understand your most recent experience included non-delivery stemming from the team being unable to move existing furniture in order to place the new item. We do provide delivery day expectations at the time of scheduling and in the subsequent pre-delivery communications. However, I am sorry for any confusion that occurred and will review these communications to ensure clarity moving forward.Review fromSusan W
Date: 11/01/2024
1 starSusan W
Date: 11/01/2024
The most aggravating experience I could have imagined. I made multiple orders with Pottery Barn, ******** Sonoma and ******** in August. Unfortunately, I was unaware they use a third party, Fidelitone, for their delivery service out of *********** (delivery location is *****************). Items that arrived at the ********************* in August, September and early October are not being released due to their rules. They point the finger at ************, and Pottery Barn points the finger at Fidelitone. Regardless, the system is broken, no one has the authority to fix/escalate it, and the customer ends up not receiving the products within a reasonable time frame. But what is most important in this review to understand is this: even for the items on one order that were "released" to deliver, the earliest date Fidelitone gave me was nearly 8 weeks later. What company operates with an 8 week delivery time on products bought and paid for by the customer just sitting in their warehouse? It is insane and shameful that Pottery Barn contracts with such an unreliable company - Fidelitone.FIDELITONE
Date: 11/07/2024
Hello Ms. ****** I apologize for the delays you experienced with your delivery! I do see that there was a lead time of 3 weeks from receipt of your order in our warehouse to delivery date which I show to be yesterday 11/6/24. I appreciate your review and feedback, it will be reviewed with our team to encourage improvement in this area. If you have any additional information, questions, or concerns please do not hesitate to reach out to our Customer Support Team (Phone: ************).Review fromFoolme O
Date: 10/22/2024
1 starFoolme O
Date: 10/22/2024
Out of St.Louis delivery this trucking company was used to deliver a Sealy (********-Sonoma) mattress set ordered from **** club online. The delivery driver was great. Not so much his assistant. The man was drunk asleep. When I finally banged on the truck door, he got out staggering and wreaked of alcohol. My aged husband had to help with setting up the mattress. It was the worst delivery experience ever. Unfortunately, a lot of reviews indicate that several well known brands use this service. So, now were very skeptical of ever ordering furniture, etc. from any of these companies.FIDELITONE
Date: 10/23/2024
Good morning,I apologize for the experience you had with your delivery! I was able to locate your order and have shared your report with our delivery supervisors for internal review and action. If you have any additional information, questions, or concerns please do not hesitate to reach out to our Customer Support Team (Phone: ************).Review fromNick C
Date: 07/15/2024
1 starNick C
Date: 07/15/2024
How is this company still alive? Disaster delivery experience with these fools now 3 times in the same year 2024. Started when they broke a media console, had to deliver a replacement one. Then, just this past weekend they were supposed to deliver 2 dressers, didnt, only brought 1 dresser. Called them and they have no idea where it is AND they were rude to me about it! Completely unacceptable! Pottery Barn needs to cease business with these incompetent buffoons!FIDELITONE
Date: 07/16/2024
We apologize for the inconveniences you have experienced with your recent deliveries. In review of your most recent delivery, we were able to obtain an update from your place of purchase. They have advised that the 2nd dresser was on production delay but should be on its way soon. Once the item is received at our hub, we will contact you to schedule delivery as quickly as possible.Review fromYelena S
Date: 07/02/2024
1 starIf I could give negative 1 million stars, I would. Stay away. I was supposed to have a white glove delivery. It means they were supposed to haul away the old split king *** and deliver a full size frame. They showed up. Said they do not pick up. Wasted my plans on Saturday. In a meantime, they opened the box with my new frame. And now the open box is somewhere in a warehouse or who knows where. The manager told me they need a ticket. So, apparently, they were confused thinking that I want to return 13 year old *** back to a store. Its a plain lie. They knew it was a haul away. Then they were confused about split king *** not being it one item and counting it as 2 separate ***s. Again, its a lie. A king size headboard is a proof. Now they are saying that the reason they did not haul away is because the frames are metal and that their internal policy is not to deal with anything metal. Seriously, 90% of *** frames are metal. The next excuse would be probably the truck got broken. Terrible business. Does not take accountability for their actions. Waste of time. I will be canceling my order. And pray that I would forget about this ridiculous experience ASAP. GET OUT OF BUSINESS IF YOU CANT CONDUCT ONE!Review fromChristine L
Date: 04/30/2024
1 starChristine L
Date: 04/30/2024
This place is horrible. They received a table I had ordered from ******* almost 3 months ago. The delivery date has been rescheduled 4 times for no good reason. I advised them on multiple occasions that I was moving and that my movers would come on May 1. Once again, the delivery date was changed to May 9. I had to call Pottery Barn who graciously gave me a refund. Fidelity has horrible ****** reviews for this exact reason. Someone ought to put a warning label on this business.FIDELITONE
Date: 05/03/2024
Thank you for your comments, we apologize that your shipment was delayed and not delivered timely. We see that a transfer request has been made by Pottery Barn so your delivery will be made to your new address as soon as it arrives. We sincerely apologize.Review fromJonathan M
Date: 03/12/2024
1 starJonathan M
Date: 03/12/2024
This place is a logistics nightmare and don't know how companies like Arhaus and Pottery Barn use them for delivery. Back in December 2023 we had an expensive custom bed that took 4 months to receive from Arhaus be damaged while delivering. It was still usable so we used it until a new replacement came in. Replacement was fine. Then I had more furniture that was supposed to be delivered tomorrow. Even received a text confirming time of day of delivery tomorrow. But just received a notice that it cannot be delivered tomorrow and I needed to reschedule for another week out. I called Fidelitone and was told it couldn't be delivered because someone couldn't drive the truck tomorrow and was told I could accept the next delivery date of 8 days away. No empathy. No trying to figure out how they could get it to me sooner. Just take it or leave it. When I asked about the process of receiving it before then I got even more attittude from the customer service rep and they even hung up on me. They even said there were other people they needed to help so they couldn't stay on the phone. If you cannot offer help or try to navigate a situation for a client you shouldn't be in logistics. Plain and simpleFIDELITONE
Date: 03/15/2024
Thank you for your review, we sincerely apologize for the dissatisfaction in scheduling of your merchandise. We see that you contacted our office multiple times and spoke to several staff members; we will review the voice recordings and continue training for a better customer service experience.
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