Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased the vehicle it had engine problems that the dealership knew about but they hid it. I test drove the car but not a high speed. Once I purchased the vehicle and drove on the highway there was heavy jerking and a loud noise. I believe the inspection that was done on the vehicle was false or not completely done. I wish to have this car removed from my care. It has caused me nothing but money that I dont have. Right now the car is not driveable but I have to work so Im risking it everyday.

  Business Response

  Date: 08/11/2023

  The vehicle was purchased on 07/23/2021 with ***** miles just over 2 years ago. The vehicle has not been back to our dealership for any repair work since it was purchased. The vehicle was sold with a Certified Pre-Owned warranty which has since expired. The vehicle now has ******* miles as per On Star's mileage read. We decline any assistance in this matter.

  Thank you.

  ***************** - Service Director - Mike Haggerty Buick GMC Inc.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20438029
  
  I am rejecting this response because:

  i am rejecting this response because they said it was a pre certified preowned vehicle, however when we did the test drive the agent took me around the block.  When i got on the highway after i purchased the vehicle, when the car was going ***** on the highway, there was a heavy jerk on the vehicle.  This was not mentioned in the test drive when i was interested in buying the vehicle.

  In their response they mentioned that i have not brought the vehicle into them; i live 4 and a half hours away  from the dealership and have been getting service near my home. I would like the situation rectified because i believe they knew something was wrong with the vehicle when i purchased it. 
  

  Sincerely,
  
  *********************************

  Business Response

  Date: 10/20/2023

  ********************* THIS IS OUR FIRST TIME HEARING THAT YOU HAD AN ISSUE WITH THE VEHICLE.  PLEASE REACH OUT TO ME AND I'LL SEE WHAT I CAN DO TO ADDRESS THE ISSUE. ********************** ************ 

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used vehicle from car dealership **** Haggerty, the day I bought it I left to drive, 400 miles to ******** for a vacation/job interview, and to look for new housing. The tire light was on on the car, the gentleman that sold me the car told me I had to drive on it for a while for that light to reset On my way driving on the highway 45miles on the highway vehicle started shaking tremendously, to find out tires kept losing air. as I got back onto the highway, I noticed there was a loud, grinding sound coming from the rear , as I pulled off onto the next exit, as I applied my brakes going 65mph the vehicles brake pedal and steering started shaking so bad it pushed me into the next lane, almost making me crash, it was a terrifying ride driving 400miles , when I finally got to my destination I had a job interview in the morning after the interview I took vehicle to a nearby shop. Thats when they told me the vehicle needs a lot of work and is unsafe to drive back, the vehicle needs suspension work as in ball, joints and hub bearings and tires ,the tires lose air within a day or two there is a loud humming and grinding noise coming from the rear end of the vehicle, the vehicle feels like the rear brakes are being applied at all times and as of yesterday morning when I first start the vehicle, the transmission has a rough time getting into 3rd gear, also when turning on the air conditioning or heat some thing inside the dashboard makes a loud noise, these were not things that they told me when purchasing the vehicle they told me the vehicle had no issues and I should be confident with my purchase but I just feel like this vehicle is unsafe for me to drive with my kids in the car knowing that the tires could fall off at any moment. Please, I need help.

  Business Response

  Date: 06/13/2023

  The vehicle purchased was a 2012 Dodge Challenger with ****** miles on it. The vehicle had a used car inspection done to it and we did $2,673.77 worth of work to it. At the time of purchase it was test driven and purchased by ****************** with no issues. If he would like we have a service department that he can use to service the vehicle.  

  Customer Answer

  Date: 06/15/2023

   
  Complaint: 20173985
  
  I am rejecting this response because: the issues are safety hazards, I did not test drive the vehicle on the highway or at high speed thats where the problems are at 60mph and above, if there was work done to the car why wasnt I notified about the work done to it ? Might be a possibility that the parts they use are defective or were not properly installed, and how am I supposed to know that the tires lose air overnight they would have to know that, ALL I WANT IS THE ***** AND BREAKS /ROTORS FIXED , needs new brakes and rotors to stop the terrifying, shaking, tires to stop losing air and get this tire light off everything else I will get it fix somewhere else, Can they fix the safety of the vehicle? 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 06/16/2023

  As stated in the previous response you can bring the vehicle in to our service department and have the issued checked out. ****************** Thank you

  Customer Answer

  Date: 06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought in my vehicle with a check engine light on Tuesday. I called before closing the following day because I had not yet heard on the status of my vehicle. They said a tech was not yet assigned. I called the following day before close, and when I was finally connected to the service associate (*******) the vehicle still had not been looked at. On friday afternoon, ******* calls to tell me the mechanic cleared the code and advised me to drive it around and wait for it to pop up again? Excuse me? Then the code popped back up while at the shop and they said it would be an additional $600 and some dollars to "look into it". Why the price? Just to keeping looking into it? ******* said the mechanics are union and that's how it is. I don't care about these details of your business.It explains the long wait time and lack of work though. I decided no it is best to pick up my vehicle and go somewhere with more intregrity (********). I paid $165 dollars to get my truck back. If you are looking for a good babysitter then take your vehicle to **** Haggerty in ********. Not for service though.

  Business Response

  Date: 06/07/2023

  In response to this complaint. The vehicle came in with a check engine light. It is a Diesel vehicle. Vehicle had multiple codes. The codes were cleared and then returned. There is an issue with the particulate system which requires very extensive diagnosis given that it is a diesel vehicle. This is a normal procedure for ************** testing on diesel vehicles. 

   

  ***************** - Service and Parts Director

  Mike Haggerty Buick GMC Inc.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle here because the fan continued to run even after my car was turned off. This issue forced me to purchase a new battery. But that wasnt the issue so I bring my car in and say the fan is running even when the car is turned off and the paperwork says just that. They tell me its a fuse or shortage fix that I pay over $600 and go home. This was all in March. Yesterday I take my car back because I keep getting a message in my vehicle stating engine overheating, idle engine. I explain this to them and they call to say there is a leak in the antifreeze reservoir tank and a bubble in one of the hose or something. They fix it and I pay $500 and go home. As I am driving home the message comes on again and antifreeze is everywhere. The business was closed. I return today May 17th the very next day after it was supposedly fixed and now they say its the fan. I bring the car in and March and I specifically said something about the fan. The man gave me an analogy with a fan on the car and a lawnmower, saying that eventually the fan will go out. So where was this logic in March when the fan was initially the issue. The fan should have been replaced then instead Ive been paying for thing after thing pertaining to this same exact issue. If this isnt a scam I dont know what it. A director or manager called and offered me a discount to replace the fan but taking no responsibility for anything that has happened this far. I turned him down and explained my concerns and said I will be coming to retrieve my vehicle. Contacted the ** Bill Haggerty and explained my concerns and he called his service department and they called me back with the same deal and offer. No one has taken responsibility for the fact that someone dropped the ball months ago and now I am paying for it. Each thing fixed was a result of them not originally replacing the fan knowing that it would eventually go bad. No apologies were given and everyone was nonchalant and just asking me to pay more.

  Business Response

  Date: 05/30/2023

  Please bring the vehicle back in so we can help you take care of the problem. See ***************** when you come in. If you would like please give me a call in advance. ************

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern I ******************************** took my car only to Haggerty services department for any repairs or oil change or anything concerning my truck I took my truck to them last year and brought a battery from them so early this year my truck started to cut off again and they told me I need a knew battery which the first battery was still under warranty but they didn't even acknowledge that factor and i rented a car from enterprise and they charged me for a knew one and battery cables and I picked up my truck went to my son's house then to the store and then home got up the next morning the truck were doing the same exact thing wouldn't start then they told me to bring it back in I rented another car from enterprise that kept my truck again and now they told me I need a knew starter and that what was wrong with it now and was going to charge me for that but I brought up the fact that they charge me for a knew battery when my old battery was under warranty and the gentleman told me it wasn't going to cost me nothing they tried to charge me anyway and then when that didn't work they tried to charge me the difference so after arguing with them for hours finally after I threatened them with a lawyer they only charge me for the oil change then I took my truck again went out to my ***************** for dinner and the truck did the same exact thing it wouldn't start we call On Start which said we used all our usages up for the year then had to use AAA which took them two hours to show up which we went a brought cables to get a jump but after we came back from the 24 ******* triple AAA where there and he tried the jump and it wouldn't start several times then he finally hit the fuse box and then ask me to try it and then it started up and he said that was the problem the whole time I feel like they was using me to make money off my hard sweat earn money cause they think I still working as a ******* Fireman but I retired in August of last year and really don't have money like this to keep paying for something they not fixing I been stressing over this and now need help please help me with this matter Thank you advance

  Business Response

  Date: 05/05/2023

  In response to the complaint. The vehicle did need a battery, it was under warranty. He was accidentally charged for it by a newer service advisor. The vehicle had to comeback for a starter. He spoke with the service manager *************************. Our shop did not charge him for the starter to absorb the cost of the battery that should have been replaced under warranty. The starter costs more than the battery, so for the inconveniences he had, we did not charge him the difference of what the starter costs compared to the battery. Thank you.

   

  ***************** - Mike Haggerty Buick GMC ************ Director

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8/22 I went to the dealership repair via a rattling sound coming from the rear of my car. I also mentioned how it would also sound like the bottom of my vehicle in the front was falling out however, this was inconsistent. I was told that a diagnostic test was required and the cost would be $165.00 which would be deducted from the cost of repairs. Moving forward, I was told that I needed a rear shock and nothing else. I got the repair suggested and after about 4 hours they were done. I did not receive a copy of the diagnostic and as I stated, nothing else was mentioned. I must add that I didn't ask any questions as I had been there 4 hours and was ready to go. About a few days went by and I noticed that my car was still driving rough and again the feeling of the bottom falling from underneath the vehicle remained. The following week, I began to see reddish like puddles on the ground underneath my car. I returned to the dealer repair on 11/14/22 with the above complaints. I also mentioned that if a full diagnostic had been done as stated, that these occurrences should have been recognized and reported to me. A second diagnostic was completed and it was determined that an axil seal was needed along with front stabilizers. This did not just happen and if a full diagnostic had been completed in October, they would have seen this. In addition, no one apologized for the oversight, and no one offered any discounts for my inconvenience due to **** Haggerty repairs neglect! 3 hours later I left only to try to locate someone to repair my car other than the dealership due to my negative experience. I took my car for repair elsewhere 2 days later on 11/16 and immediately they mentioned the rigidness of my steering wheel. It was found that my coolant was empty, my brake fluid, steering fluid and window fluid was extremely low. Also 4 1/2 courts of transmission fluid was needed. GMC mentioned nothing. I was just there on 11/14. Horrible!

  Business Response

  Date: 12/09/2022

  It seems there was a disconnect with her first service writer with some of the communication. I have an email out to ***** to contact me at her earliest convenience. ***** services her vehicle here all the time. She is definitely in the right on this issue. When I speak with her, I will iron out the kinks and I am going to offer her a free oil change on her next visit for maintenance. Thank you.

   

  *****************

  Service and Parts Director - Mike Haggerty Buick GMC Inc.

  ************

  ***********************************

  Customer Answer

  Date: 12/13/2022

   
  Complaint: 18537120
  
  I am rejecting this response because: I have not received an email to date and I don't feel that I should be the one to reach out and contact ***. I have been a loyal costumer since the purchase of my care in 2010. Yes, there have been times that I felt that some of my repairs were unjustified however, I continued to be a loyal customer. I am fed up with the blatant dishonesty of this dealership!  Not mentioning the lack of fluids even after you redid the diagnostic is criminal! Appeasing me with a free oil change is insulting.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/28/2022

  I have spoken with ***** over the phone on 12/28/2022. I feel we came to an agreeable resolution. The initial email I sent went to the wrong email that we have on file. ***** was very understanding and we are going to take the right steps going forward. Thank you.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into this the service department to have my car serviced on 10/3/22 picked my car up on 10/14/22. Called back on 10/17/22 to explained my dissatifaction with my repairs. Took car back to dealership on 10/18/22 only to be given another reason for problem. Dealership refused to give me a refund or to repair my car correctly

  Business Response

  Date: 11/08/2022

  Good morning. I have reached out to the customer and left a voicemail this morning on speaker with my service manager *************************. We called and let her know we would like to discuss her complaint. She can reach us at ************. She can ask for myself or *************************. Thank you.

   

  *****************

  Mike Haggerty Buick GMC Inc.

  Parts and Service Director

  ************

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had car towed to business for August 31, 2022 because i lost my key fob , key kit and need new battery because the car kept cutting off. Needed all 3 things and they said let us cut key and put in with key kit to see if we can start car. Waited a couple days ************ never gave the car a diagnostic test to see what was wrong with it ; they just kept telling me i needed new things.. So they finally called and said it was the starter and i needed a new one plus i needed a radiator., After he put in radiator i took it up to emissions test and they said the car failed emissions test . Emissions test said i needed a breather hose. Since The car was never given a diagnostic test that i know of and there was never an itemized list of what was needed on the car to begin with. They never provided me with a print out of what exactly was done to this car. i would like for them to pay for the front stabilizer link and the breather hose if it was not put in, dont know if they put in or not.

  Business Response

  Date: 10/18/2022

  Good morning. We decline to replace the breather hose and stabilizer link. That would be the customer's responsibility. She had keys and a battery replaced last visit which she paid for. A radiator, starter, and ECM was replaced also. Her extended warranty paid for those repairs. We installed a mass air flow sensor at no charge to the customer as a good will gesture. The customer brought the vehicle back for not passing emissions. We diagnosed and found a bad breather hose that requires replacement. The stabilizer was noticed upon inspection. We covered the diagnostic for the customer.

  Thank you,

  ***************** - Mike Haggerty Buick GMC Inc.

  Service Director

  ************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a used 2013 **** F150 on 6/16/2022. ******* Haggerty was our " sales " rep. I told her we would come up Thursday test drive it & if we liked it come back up Friday to buy. After several hours of texts, emails, phone conversations, videos , photos she had me/us convinced this truck was 100% what we needed & we needed to hurry and jump on it. 4 wheel drive was a huge selling point as we live in ********. A few days later we take it out to the country to the inlaws to work on it and fix some cosmetic issues we were NOT made aware of. Test drove the 4 wheel drive and it died on the spot. Stalled in the middle of nowhere. I immediately called ******* & asked what could be done. She admitted to it not being checked. Then we spoke with the general manager ********************** and he admitted also. He told me to get a quote on what it would be to fix it. He made no promises but he would " try ". We went and got a quote and sent it to him. ***************** then told me that the owner wasn't interested in helping us. I threatened to file a complaint & then he said " I'll pay $200". ( the bill was $2500 ) After more phone calls he agreed but only if we drove to them 2.5 hours away to do it. We did. DROVE IT ALL THE WAY HOME 4 DAYS LATER AND NOTHING WAS FIXED ON IT AT ALL. I can't get them to call me back or answer my emails. They did nothing to it. Nothing works. 4 high or 4 low. No one will get back to me about it at all to try again to fix the problem. I have emails from ***************** telling me they were going to fix it.

  Business Response

  Date: 10/20/2022

  The vehicle was repaired at our shop and we covered all cost. If the vehicle is having the same issue we can have the vehicle repaired again and will fix the issue.  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18149092
  
  I am rejecting this response because:

  I have called & emailed this business about the truck no being fixed and NO ONE has called me or emailed me back. If the truck was actually repaired then it would not be having the SAME issues. They did not check the repairs , clearly. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/21/2022

  We can help the customer if they can bring the car in to our service department and we can fix the issue that continues to make the 4wd inop. We have spent over $2,500 and are willing to help fix the issue.

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/7/21-Bought 2016 Buick Encore w/37,013 miles from **** Haggerty Buick. Upon leaving the parking lot, noticed a small noise but didn't think anything of it. Week later sound came back & continued to get worse. The car started jolting & shaking. 6/21/21-Brought it back to the dealership. ****************** took a look at the car. Eventually diagnosed a module on the rear differential needed to be replaced. 7/3/21-Module fixed, however they informed us that the entire rear differential needed to be replaced. 7/30/21-Appt to get entire rear differential replaced. After driving almost an hour they turned me away upon arrival because their workers were maybe going on strike Sunday, which they did. Continued to follow up for ~2 months to see if they were off strike. Spoke with a manager who said our car was fine to continue driving as normal but wouldn't recommend it. 10/14/21-Rear differential replaced; over 3 months after diagnosis. Next few months continued to have issues. Some jerking here, some delay in forward motion there. This started to increase over time. Didn't feel comfortable returning to Buick service due to history. Didn't trust the service. 1/16/22-Engine started smoking & smelling while driving. Oil leak had to get fixed. Next few months jerking became worse. There was a huge delay in forward motion. 4/21/22-Car broke down. Had to get it towed. 4/26/22-Car was taken to ********************. Diagnosed new transmission needed & need to take further look. 4/28/22-Visited mechanic. New computer, new transmission, new transmission box, new gears, new ac compressor. $5,692.43 in total to get it fixed w/discount given. ******** explained that type of damage happens over time & most likely started prior to our purchase. Broken computer could have contributed to all of the issues we've had with the car. Seeking restitution for recent repairs. More issues include bent wiper arm. ****** 172 point inspection failed.

  Business Response

  Date: 08/11/2022

  Good Morning. **** Haggerty Buick/GMC **** respectfully declines the customer's request to get a refund for the recent repairs performed at ********************. *** vehicle was sold "as is" 06/07/2021. *** vehicle had ***** miles. *** rear differential module replacement on 07/03/2021 was paid for by the **** Haggerty Buick/GMC **** sales department. No cost to the customer. *** rear differential assembly replacement on 10/14/2021 was covered under ************** Powertrain Warranty at no cost to the customer. During the Local 701 strike we did advise all customers they could have their vehicle serviced at any ************** dealership. As initially stated, ******************************* Buick/GMC respectfully declines to refund the customer. *** vehicle was sold as is and the initial complaints the customer had after purchase were taken care of by ******************************* Buick/GMC **** and ************** in July and October of 2021. Thank you.

   

  *****************;

  Service Director

  **** Haggerty Buick/GMC ****

  9301 *****************************

  ********, **, 60453

  **************

  Customer Answer

  Date: 08/21/2022

  
  Complaint: 17656159
  
  I am rejecting this response because:

  We appreciate **** Haggerty Buick/GMC Inc.'s response. We did buy this vehicle "as is" on 6/7/21. The vehicle did have ****** miles. **** the rear differential was replaced on 7/3/21 and yes, the rear differential assembly was replaced on 10/14/21. We are not disputing the above info nor disputing that costs weren't assigned to us.

  We are rejecting their response because we were under the impression that a 172-point inspection was completed accurately & that would have clearly identified the above issues, as well as the following issues: excessive metal contamination in the transmission fluid, abnormal wear to the ************** Kit, excessive water damage to the undercarriage (perhaps a flood car), damage to the driver-side windshield wiper arm that will require the front of the car to be dismantled to fully assess the overall damage. It is quite clear that their service department failed to complete a proper inspection and we were sold a car under false pretenses. We are simply asking to be compensated for the most recent extensive repairs that totaled $5,692.43 that needed to be completed less than 1 year from the purchase of this vehicle and less than 7 months from their repairs of the initial complaint.
  

  Furthermore, we were never told we could go to another location for initial repairs, contrary to their claims. We did in fact contact ************** on our own accord and were told because the repair was under GM warranty we could not bring this for repair elsewhere. We did indeed have to wait until the local 701 strike had ended. This 3-month delay contributed to further damage to existing issues. 
  
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/25/2022

  The customer is responsible charges on any work done outside of the warranty period. ************** would never tell someone to wait for a strike to be over. They would tell the customer to have the warranty work done at another GM dealership that is not on strike given that GM warranty repairs can be done at any GM dealership.