Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Vehicle is to Mike Haggerty Buick GMC Oak Lawn, *********On 12/7/24 For Transmission issues Clonk when put on drive or reverse Rough shifting 1st gear Rough shift after full stop Received phone call on 12/10/24 ************ department manager Name ****. He said that battery on truck was bad and need to replace battery and they would need to reprogram transmission. That it would cost around $900 I told him battery was recently replaced on 10/2023 its still under warranty. So I asked if he was sure that would solve the problem he said Yes so I asked if he could put on paper because that would be 3rd time taking it to a ** dealership for the same issue and if that didnt solve problem, so I can contact legal help. Service manager ****, took this the wrong way and basically told me to go get my vehicle and go elsewhere. Because supposedly I was threatening him with lawyers. since every ** dealership I go to just charges me for updates on truck cumputers and they just say it should fix the problem. Not sure what I could do about very unsatisfied with **. When I arrived at dealership he was very rude I was trying to explain my frustration and he basically told me to go pay $185.00 at register and they would pull my truck around. So I paid $185 for just a diagnostic

  Business Response

  Date: 12/31/2024

  The customer did come in for a transmission shifting issue, our transmission tech did inspect and found the battery was failing and the transmission needed to be re-programmed to start, Mr ****** declined the repairs and said he was going to contact an attorney. Mr ****** decided to take his vehicle elsewhere

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Front and back rotors with pads replaced (see dated invoices)Noise at every stop , return several times and was told my service advisor nothing can be done.

  Business Response

  Date: 11/12/2024

  Please come in to service and talk to **** **** our service he will explain your concern. 

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 24 2023 I paid Haggerty *******for a used transmission.Supplied by them .Over the course of 12 months.I was told that they,put 4 transmission in my car which were all bad.I just got my car back,after a year date sep 20 2024.The transmission is as it was when I first brought it ******** sorry I don't have the space or writing skills to be more detailed.Thank You.

  Business Response

  Date: 10/22/2024

  We warrantied three used transmissions that we supplied from ***************, the last transmssion was purchased from Engine and Transmission World that comes with a warranty. We would be happy to inspect the vehicle and proceed with warranty repairs if needed.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Year 2022 there was a recall on all buicks regarding SHIFT TO PARK (NEED A SHIFTER PART) which come up on the screen across from the steering wheel when you try to shut the vehicle off. You have to keep turning on the vehicle until the SHIFT TO PARK message disappears and your car is shut off. I'm upset because I got an oil change on Thurs, Sept 26, 2024. I had to miss work and bring my vehicle back in on ***, Sept 30. My 2022 Buick Encore GX just started bring up that message and that's why I brought it back in. Before my oil change my *** was fine and driving well. When I went back on Mon, 9/30 ******************** advisor) told me that the *** ********************* something) **** order my part and the bad news he gave me is that they don't know when that part will come in. I told him I guess I have to be patient. I was never notified about my *** re: a recall, no nothing. I've had my *** for 2 years and now this is happening to me. Now since I have been driving the *** the message is coming up more and I have to start my *** 4 or 5 times to get rid of the message before I can get out of it. It's very annoying. I need ** to make some kind of way to get that part ASAP. I need my vehicle to get to the train station, doctor's office (reg doctor, oncologist), etc. I can't even go to church anymore because this *** doesn't want to clear that message. I need my *** fixed. It's under warranty too at no charge. I'm asking you to please tell ********************* Haggerty to get that part (I NEED A SHIFTER - PART) TO FIX THIS. Thank you so much!!!! Please help me! **** Haggerty is unbelievable when this recall happened and I received no notification to bring my *** in for the recall. I CAN'T KEEP STARTING UP MY VEHICLE 4-5 TIMES A DAY OR EVERYTIME I DRIVE. I owned a ****** for 12 years and I was always notified re: a recall. I'm highly upset. I would not want to buy another vehicle from them. Oaklawn ****** treated me better than this.

  Business Response

  Date: 10/21/2024

  The vehicle has no open recalls,and the part is ordered. ************** is giving us a timeframe between 11-13-24 and 11-20-24, We opened a case with ************** to see if and other Dealership would sell us the Shifter and no one will

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22373400
  
  I am rejecting this response because I was told by *** the advisor in Service that the part is suppose to come on 10/30 or 11/1 and BBD something will call me and schedule for me to come in for them to replace the part.  I'm still waiting and can't believe that this recall happened 2 years ago. My SUV was fine before the oil change and then I had to bring it right back into service that following Monday.  This is not my fault that I have been dealing with this and **** Haggerty and GM should accommodate me and get the part I need or either buy the car back or put me in something else since they haven't received the part yet.  This is totally ridiculous that I had to deal with my SUV and this issue.  It's annoying and time consuming on my part.  Also no telling what it is doing to my SUV.  I have not ever bought a vehicle and have been treated this way to deal with an issue.  Thank you BBB but **** Haggerty can do better than this.  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 10/30/2024

  This is the timeframe from **************, ETA between 11-13-24 to 11-20-24, No dealership in the *** with that part in stock will sell it to us.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22373400
  
  I am rejecting this response because: It's not my fault that I have to keep shutting on and off my vehicle.  **** Haggerty needs to get me out of that vehicle.  I can't keep driving around in that and trying to cut on and off my truck.  This is unacceptable and this recall I found on ****** has been affecting cars from 2016 - 2022. Ridiculous.  **** Haggerty needs to come up with a solution.  How dare they sell me this vehicle and I was not warned about a recall.  Shutting on and off that vehicle I'm sure will bring more problems down the line.  Why should I suffer listening to them about rolling out red carpet to get me in that vehicle.  I need a reliable vehicle and can't afford to keep dealing with this issue.  This is my only vehicle and I need it to get to and from work, doctor's appointments, etc.  I don't ever want to buy another vehicle from them.  BIG MISTAKE.  I need this issue resolved and the SHIFT TO PARK gone from my truck.  SHUTTING IT ON AND OFF IT'S NOT GOOD!  I guess I will be call the media and downgrade **** Haggerty and GM.  You would think **** Haggerty would do something and help me.

  
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't even know where to start... My last attempt for service was on Friday, September 13, 2024. I've paid many visits to this location and have received less than favorable service each time, but this last time was the worst! I have had issues I should NOT have had with a car that had 9 miles on it at purchase including, sensor outages, recalls (outside issue), busted speakers which I was sent away after sitting for HOURS and told the issue that was CLEARLY present was not there, and intolerable/impatient/inconsiderate responses to my concerns and issues. My last visit was for the busted speakers AGAIN, after speaking to the manager by phone ******** visits, and told there was basically no guarantees on if the issue could be fixed because he could not be sure it was actually a real issue. I was also told at the same visit that I needed an oil change and there was a recall. After 2 1/2 hours I was told that essentially NOTHING had been done with my car. I let them know I needed to urgently leave and I would be back for further service at which point they STARTED servicing for the recall and made me wait an additional HOUR!!!!! AND AGAIN, I left without my speaker being touched which was not only busted like I told them initially, but that countless others had experienced the same issue and the parts for it were on back order. Additionally, both the service assistant and manager were dismissive and rude as ever! I plan to pursue further action as well.

  Business Response

  Date: 09/16/2024

  The vehicle was serviced on 9-13-23, vehicle came in at 12:29 pm with and electrical problem with speakers, oil change and a engine spark timing following auto stop evet, which is a software update, the electrical diagnosis took about an hour and a half, we ordered a speaker under warranty (no cost to the customer) and did the software update with the recall whick took and additional 35 minutes, unfortunately the customer told us she had to leave and didn't have time to do the oil change and multi-point inspection

  Customer Answer

  Date: 09/17/2024

   
  Complaint: 22285773
  
  I am rejecting this response because: this is nothing but a detail of what I've already said. There's absolutely no accountability for the rude behavior, wasted time and visits, nor is there an offered remedy.

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** describe the transaction and your complaint *Bought car, inquired about problems with the car, Salesperson reassured car had no problems. I repeatedly asked for car report and I was told the system was down and report couldn't be generated. Finance person took over through the transaction. I was able to test drive car. Two days after purchasing the car, I heard a noise. I called the dealership to notify them and I will bring the car back. The finance *** told me I signed papers, we wont be able to take it back and I'll be responsible for repairs. I also took it to dealership to notify them, where they only replaced the tires due to them selling the car with bald tires. I took the car to Porsche around July 7 where they told me 3 carlots sent this car back to the auction, Haggerty picked it up for $9,000. The tailpipe needs repair that will be an extreme cost and prevent car from passing emission test, along with other major problems. The car is now in the shop getting repaired, however all of the major issues will still occur. It is only being fixed enough to turn o? the engine light to pass emission

  Business Response

  Date: 08/28/2024

  *********************** came in to the dealership multiple times looking at the vehicle and driving the vehicle. In negotiating on the vehicle she wanted a new set of tires for it so we had a new set of tires installed. She was given a copy of the Carfax at the time of purchase. She brought it back complaining of a drivability issue. We had manifolds put on that were bought at Porsche and installed before she purchased the car.. The customer is vary uncooperative and abusive to the whole sales floor. She has said on the showroom floor that she hopes we all die. The car runs and drives LIKE A 2018 SPORTS CAR. The salesman ************************* claims he told her not to buy the car because it is too high maintenance. We have tried to work with her and the mechanic but she does not show up when scheduled and will not comply with what the mechanic says to do. I am sorry but because she is so abusive and vulgar that no one here will work with her. Please let me know how you want us to proceed with her.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22201774
  
  I am rejecting this response because: Hello, thank you for providing the opportunity to respond and possibly reopen the case. I have been working with the attorney general office as well attached is the latest statement sent to them. I dont feel it is ethical  to settle with a car that doesnt safely operate and be held financially responsible for the car with no regards of me returning the car. I have had nothing but headaches in the process of having this car ever since leaving the dealership. Are we able to request footage of the tactics being accused of? I have documentation and can provide proof of the car not working properly. The dealer never provided the file for the car, they kept insisting the car was in good condition. I then went to ******* and the mechanic to get a full report of the car of what appeared to be wrong. The dealership Haggerty knew and still sold the car to me. I brung the car back to reporting the findings. 
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 01/15/2025

  We serviced and sold the vehicle with no issues and even put new tires on it bc she didn't like the condition of the tire on there which were not bald. She came back when when she had a minor issue with the vehicle and threatened everyone she talked to and was vulgar around employees and customers and wish everyone would die. we already had a bbb closed on this customer. 

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22201774
  
  I am rejecting this response because this car is not working and not in use. The lights on the car are still on and havent went off. I havent been able to drive this car. You are able to check the miles in the car for proof. BBB how can you assist with this situation?  My car doesnt work and I have to continue to pay for a broken car.  The car was taken back to dealership within 3-4 days after buying and the dealer still wouldnt budge to take the car back. One said I can surrender the car and when I brung it back they denied taking the car. Why wouldnt they take the care back after being told I could. They knew the car was broken when it was sold to me. Please ask haggerty to pull cameras and all reports. Please read all previous message and attachments sent related to this case. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2021 Buick Encore and the timing belt broke and destroyed my engine. Asked GM for assistant so the total job cost 5800 gm said they would pay 30 percent which is ******* and they gave me 200 dollars in gm points so after 2 months of waiting the technician is telling me it going to cost me 4800 which was the original quote they gave me in the beginning. Now I am just an average *** living paycheck to pay check and I believe that this should of never happened to my two year old car. I think GM should pick up more that they are. Word of month is the best advertisement. Please help..

  Business Response

  Date: 07/31/2024

  Unfortunately the vehicle is out of factory warranty, so we at Mike Haggerty Buick Gmc reached out to ************** for customer assistance. ************** said they would help out with $1743.00 of the total bill. We explained it to the customer and they said to proceed with the repairs. 

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my car from **** haggerty in September 13th of 2021. First in May of 2023 my engine started misfiring and stalling. I called **** haggerty to get information on my extended warranty and they gave me the wrong claim Id. After hours of scrambling, a salesman found my claim number and towed my car into service. After a diagnostic, I was told I needed another motor but it was covered by my extended warranty. After almost a month and a half of waiting, my car was returned to me with a refurbished engine and a year warranty on the engine. March of 2024 the refurbished engine starts to fail. It was towed into service again and I was told that the chains inside the motor had malfunctioned causing me to need another motor again. Service had my vehicle for over a month waiting for LKQ to approve and send a motor out. For over a month, they never offered me a rental/loaner car, stating they were all rented out. Finally, I told LKQ approved me for repairs and I was given an oil change and new spark plugs. Got a call a few days later saying my car wasnt getting up to speed like the mechanics wouldve liked so they needed to keep my car for another day to change the spark plugs again. March 24th 2024, I got a call that my vehicle was fixed. Two weeks after picking my car up, my check engine light came on again. I called my service provider again and he sighed and told me if its not flashing I could continue driving it until I made an appointment. May 28th I had my car towed up to **** haggerty again. This time I was told that I needed a new valve cover, turbo, I had a oil leak from an intake manifold, I needed new spark plugs and I needed another catalytic converter. My warranty would only cover the valve cover and I would pay out of pocket for the rest. I am confused because shouldnt these part have been replaced upon getting a new motor the first and second time? Why am I paying out of pocket for something that couldve been avoided with new parts the first time?

  Business Response

  Date: 06/14/2024

  UNFORTUNATELY HER EXTENDED WARRANTY WOULD NOT COVER A ************** REMANUFACTURED MOTOR AND WOULD ONLY COVER A USED MOTOR, THEN THE WARRANTY IS THROUGHT LKQ. LKQ IS THE COMPANY THAT WE GOT THE USED ENGINE FROM. 

  Customer Answer

  Date: 06/17/2024

   
  Complaint: 21777558
  
  I am rejecting this response because:
  This does not explain why you guys wont reach out to the *** warranty company for the repairs needed now or why old parts from two faulty engines were put on a refurbished engine sent from *** again.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in for service on Friday, 2/16/24 because my car would not start. Therefore, I had the vehicle towed there. The salesperson that I spoke to was ***. He told me that I would have to pay a $179.99 diagnostic fee to determine what is wrong with my vehicle. I was under the impression that the fee would cover all of diagnosis my vehicle. However, I received a call from *** stating that as the car was being repaired, a sensor came on stating that there was an error with the passenger side window. I said ok, then please check to see what's wrong with my window. He told me that I would have to pay another $179.99 for an additional diagnostic test. I told him that that does not appear right. He said you told me to get the car running. I said I also want my car running correctly and you never mentioned that there were different diagnostic fees for everything that is found. The diagnostic fee is to determine everything that is wrong with the vehicle, tell how much for the pairs, and I can decide if I will repair at this time. I then spoke to the service manager ****. He stated that the additional diagnostic test occurred because once the vehicle was started, then another problem arose. I told him that *** never mentioned that if an unforeseen problem occurs, that another diagnostic fee would be charged to me. I just think that this dealership's service department definitely tried taking advantage of me a woman consumer. And I did not appreciate it. I picked up my vehicle this morning. As I spoke to the cashier, I asked to be removed from their mailing list with any correspondence, including the coupons. I will never bring my vehicle back to **** Haggerty for service. The only good thing that came out of this visit was that *** allowed me to use the 10% off coupon. Therefore, my bill dropped from $553 to $501.89.

  Business Response

  Date: 03/07/2024

  Please come in and talk to ***************** our service manager to help you with these charges. 

  Customer Answer

  Date: 03/08/2024

   
  Complaint: 21321601
  
  I am rejecting this response because:

  In addition to what I stated in the original complaint and email dated 2/22/24, I would like to add that when we had the car towed Wednesday, 2/21/24, the service rep told my brother that the reason the car stopped the same day it was ready for pick up,Tuesday, 2/20/24, was that a dead cell was found in the battery. Now this is the same battery that the service **** **** stated was a part of the original $179.99 diagnostic test. It is apparent that the battery was never checked. All the technician did was change the fuse box that sits on top of the battery. He never checked the battery. This is criminal because **** Haggerty NEVER PROVIDED the service that they claimed to have performed in the first diagnostic test which cost $179.99. Instead, *** tried to charge me an additional $179.99 to not perform an additional diagnostic test on my vehicle for the passenger side window.
  
  Since dealing with **** Haggerty, I have had to have my car towed a total of 4 times, have had to spend money on Ubers and Ride Shares, which totaled an additional $700 that I should not have had to pay. And the sad part is that my car is still not completely repaired by **** Haggerty Buick. We (my brother ******** and I) have had to be inconvenienced by taking time off from work to be at the dealership.We have constantly lost money, time, sleep, sanity, and peace. NONE OF WHICH CAN BE RECOUPED. **** Haggerty has very shady practices. They definitely should be held accountable for their actions. I have spoken to both **** service ****and his supervisor ****. Neither of them offered any resolutions. Now, they are requesting for me to go speak with the same ***************** who was not instrumental with giving me any assistance when I spoke to him over the telephone before.
  
  I would like to also add that we took the vehicle to have the emissions test the same day it was ready for pick up, 2/20/24, and it failed. I believe that it could have been attributed to the dead cell found in the battery. However, the window sticker cannot be purchased without passing the emissions test. Lastly, what I think was horrific was that when my brother picked up my vehicle on Friday, February 23,2024, he was charged another $60 from the service department, although it was their error. **** Haggerty's service department is horrible. Now, I want the $179.99 back that was paid to them for the diagnostic test that WAS NEVER PERFORMED! I also want my brother to receive his $60 that he was unjustly charged on February 23, 2024.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/12/2024

  The one way we can help is by coming in to discuss what happened with our service manager *****************. Please call his ************** and set up a time to come in and discuss your complaint to him. 

  Customer Answer

  Date: 03/13/2024

   
  Complaint: 21321601
  
  I am rejecting this response because: the complaint has been spelled out to this company. There is not a need to go into this service department again. We have made multiple disheartening trips to the Mike Haggerty Buick GMC, Inc. All I want is my service fee of $179.99 back and the extra $60 paid to them after they made the error.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/26/2024

  ************** vehicle was towed in 2-16-24 due to no start, ************ inspected and found the battery dead and the fuse tray on the top of battery  with a incorrect part that was not ment for a ************************************************************************************************************************** at that time, ************** brought her vehicle back on 2-22-24 with a no start issue , we tested the battery again and it failed, ************** declined the repairs for battery replacement

• Initial Complaint

  Date:08/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday August the 10th I went to **** Haggerty ******** Buick dealership and place an application on a car 2012-2011 Cadillac on Friday August 12th I was told to give a $500 deposit to hold the car I gave the company $500 to hold the car and filled out an application and the company signed it and sent it to my credit bureau for approval on Saturday 8:12/2023 I learned that the vehicle have been sold and paid for by another person so they sold the car to me I signed for it they gave me a bill of sale and was waiting the approval of the credit union which would have approved it 8:14/ 2023 **** was my salesperson who seem very concerned about me getting the car I text drove the car the ger know I text drove it the financing manager is **** he was the one that signed the bill of sale for me to purchase the car and on Saturday August the 12th 2023 the general manager ***************************** offered to give me back my $500 deposit I told him I put that down for the car and he told me that my sales person was misinformed that $500 deposit was not to hold the car I explained that I put in the application it was signed by the manager and that's sent over to the credit union so I could purchase the car I don't understand he kept saying he had to give me my $500 the car was sold I took my $500 and my hurt feelings and left the car dealership I could not believe how I was treated by the general manager ******************************** and the the manager finance manager wanting me to believe that the $500 was not to hold the car I asked to speak to the owner Mr **** Haggerty he wasn't available I asked to speak to ***************************** the manager told me that he was her boss and she could do nothing I was very very hurt that I believe that I would have the first chance very polite and astute to what he was telling me to put the $500 down to hold the car I feel that I was given a shady deal and not respected and not considered and discriminated against because I didn't take the car the same day

  Business Response

  Date: 08/15/2023

  The dealership does not hold vehicles. We offered her financing and it was not expectable to her. At the time she left the deposit she was not approved from her credit union and she was still not approved on the 12th when we gave her deposit back. We will not offer any restitution.

  Thanks you