Business Profile

Used and Rebuilt Auto Parts

LKQ Corp

Headquarters

Complaints

This profile includes complaints for LKQ Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

229 total complaints in the last 3 years.
68 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/01/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
************************. Ordered a part online and was shipped the wrong part. Tried to initiate an even exchange and the company refuses to do so. Representative points to some clause on their website, saying that the pictures attached to a listing are not guaranteed to be the same item shipped. I ordered radio, pictures on the listing were of a radio. I was sent an amplifier. Company refuses to work to help their customers. Representatives are rude, escalations go nowhere. Stay far away from this absolute shill of a company.
Business Response
Date: 04/04/2025
Replaced an Engine

Good day,

We are very sorry you're having such a frustrating experience. A full refund has been issued on the part in question.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 04/07/2025

Complaint: 23146954

I am rejecting this response because: they are responding to the wrong complaint. Their message involves an engine, I ordered a radio. They say I have been refunded and no such thing has happened.

Sincerely,

*** ****
Business Response
Date: 04/08/2025
Good day,
A refund was issued the day of my last response. It does take 5-7 business days to post.
Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:04/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Can not find out the information of our contract we signed with a company they bought out. I have asked multiple times, same result every time. I get different answers, or no answers, or just delays with no answers or incorrect answers. I have asked so many times that I finally had to look at invoices only to discover they have charged taxes on items they know I shouldn't be paying taxes on. 3 months and still waiting on a refund for that.
Business Response
Date: 04/04/2025
Good day,

We are very sorry you're having such a frustrating experience. Please let us know which LKQ location you purchased your part from and we will be happy to assist. Without knowing where your purchase was made, we can't identify the order and get the process started to rectify the situation.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:03/31/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a fuel pump paying with my credit card after waiting a week for the part I went to pick it up driving 30 miles after waiting about ******************************************************************************************************** doesnt After dealing with her bad attitude I ask her for lkq corporate number where she gives me the number to *************** I dont work for lkq so why do I need that number Now I have to wait who knows how long to get a refund lkq will not get anymore of my or my family or anyone I can contact money
Business Response
Date: 04/04/2025
Good day,

We are very sorry you're having such a frustrating experience. However, I do see that you have been refunded in full.

Respectfully,
Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The original transaction 7/3/2023 Warranted transaction 5/29/2024, mileage traveled 7017 $7167.29 Repeatedly called many locations and left voice mails, including the president of the company and never received a call back and or email response. I sent a return receipt requested letter to the president and although it was accepted I did not receive a response. The delivery of the Warranted transmission in June of 2024 from ******* ***** took nearly 2 weeks even though the unit was available on the shelf there when the original failed. My complaint is the unprofessional conduct of the many locations that I called and none have responded. The replacement transmission has been installed and is operating and I believe it is showing the same initial signs of failure that the first unit did. I had an oil analysis done and am told there is no contamination at this time. I do not believe that a nationwide retail wholesale business should be allowed operate with this attitude and performance toward its customers.I filed a complaint with the ************************** and since they performed minimally to their warranty that there was nothing that the *** would be able to do. The 3rd party warranty with the transmission is not adequate to pay the expenses incurred when needed. If I was part of management in a company and the products performed so poorly as this one did I would be spending my time finding out why and what to do to correct it as well as reorganizing the customer ********************** department to correct that unacceptable performance.What can be done to help this company improve their customer focus and performance?
Business Response
Date: 04/04/2025
Good day,

We are very sorry you're having such a frustrating experience. However, we sold this part to ******** CDJR. The part came with a specific warranty. We honored the terms of the warranty.
Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 04/15/2025

Complaint: 23114623

I am rejecting this response because:
I did not receive the message from the business before and only received it today.

They are correct in their response. Does that mean that LKQ has no responsibility to call persons back and or respond to certified letters?

****** A. ********, P. E.
Sincerely,

****** ********
Initial Complaint
Date:03/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction was 2/6/25 Invoice # ********* Total spent $2193.15 We paid for a used engine, came with a 6 month warranty or 6k miles 1 week after engine was installed smoke began to come out of car We have been waiting for a response for 5 days now and have not received a response. The mechanic we currently have it at who is also in contact with this company is also getting ignored. We would just like to return the engine and receive a refund but they do not seem to want to communicate with us.
Business Response
Date: 03/28/2025
Good day,

We are very sorry you're having such a frustrating experience. However, we show that a claim was opened, approved and a full refund has been processed.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 03/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:03/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a used engine and it was not thoroughly inspected by LKQ. The engine was delivered via freight and we discovered a major, broken part (sprocket) after we received the engine. Our thought was to just simply ask for a partial refund that would cost far less than re-freighting this engine back for a replacement. A woman named ******* wit LKQ was incredibly condescending when I was trying to just get a partial refund. I was given so many run-arounds that I just gave up and came here instead. I would never buy an engine from this place. You are far better off just getting it brand new. That's exactly what I wish I had done.
Business Response
Date: 03/28/2025
Good day,

We are very sorry you're having such a frustrating experience. However, we are still in need of the itemized list of parts and labor hours/hourly rate. We cannot move forward without this.

Customer Relations | **********************
**********************************************************************
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I bought this engine on march 3rd 2025 invoice number ********* Turned my core in never got my money back they took the core out of my truck around 10am on march 4th 2025, the woman says she cant do anything about my core even tho she told me they had a engine that week come in and didnt know where it went, shes basically telling me theres nothing she can do deal with it she said we didnt come in there even tho how would I get my new engine without coming in anyways I hate to have to go to bbb but I have to the sales man was gonna give me a core back number ********* then he called back said the woman called him and was trying to get me out of my core still like revenge she was just hateful on the phone didnt wanna work with me or anything, tried to get them to check the cameras they blame everyone but them selfs its not my fault the core didnt go thru I dropped it off like I was suppose to, they also were suppose to refund me $125 for a broken bolt they accidentally did removing the engine and still nothing 2 weeks later
Business Response
Date: 03/28/2025
Good day,

We are very sorry you're having such a frustrating experience. However, we show that your core return was processed on 3-17-25

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 04/03/2025

Complaint: 23067297

I am rejecting this response because: yes I got my core back after tons of fighting with **** and still waiting for my warranty pay it costed me $200 to weld this bolt out and they were suppose to send me $125 still waiting. And such a I dont care response, didnt even address anything I said

Sincerely,

****** *******
Initial Complaint
Date:03/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against LKQ for selling me a defective transmission, refusing to honor the warranty I paid for, and for the fraudulent actions of their employee, Jax Prez, who has deliberately avoided my refundeven though I have returned the transmission.I purchased the transmission with a six-month warranty and had it professionally installed. Initially, it worked, but then it failed catastrophically on the highway, dropping my speed from 70 mph to 5 mph in an instant, putting lives at risk. I had to tow the vehicle and incurred extra costs for labor, fuel, and time.I immediately tried contacting Jax Prez, but he ignored my calls for days. When I called from another number, he answered right away. He was aggressive, rude, and evasive, clearly trying to wear me down to not return the transmission.Despite his refusal to help, another representative instructed me to return the transmission to LKQ in *******, **********. I returned it on February 24 and received a receipt, with assurance that Id get my refund in three business days.Denial of Refund and Fraudulent Conduct After a week with no refund, I called for an update and was told my claim was denied with no valid ************** last call with Jax Prez was the worst. He was disrespectful and openly manipulative. He even said, "Its your word against mine," trying to dismiss my claim. This is fraud. I returned the transmission, paid for a warranty, and LKQ refuses to refund me.If I do not receive my $1,639 refund immediately, I will take the following actions:1. File a formal complaint with the *** for fraud.2. Report LKQ to the ******************************************3. Consult a lawyer for warranty fraud and consumer rights violations.4. Expose my case on social media and consumer forums.This is unacceptable and illegal. I expect an immediate resolution or I will proceed with these actions.
Business Response
Date: 03/10/2025
Good day,

We are very sorry you're having such a frustrating experience. However, the warranty states that a warranty claim needed to be opened processed and approved prior to refunding or replacing this order. You removed the transmission and attempted to return the part instead. Removing the transmission, without opening a warranty claim. This voided your warranty. We cannot assist you further.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 03/11/2025

Complaint: 23029599

I am rejecting this response because:
I am beyond frustrated with the handling of my return and the terrible customer ********************** Ive received throughout this entire process. I followed your instructions, returned the transmission in good faith, and was never told that doing so would void my warranty. Yet, I am now being told that I cannot receive a refund despite you having the transmission in your possession and the fact that no one informed me about any of the supposed return requirements.

Let me be clear: I am NOT interested in a replacement. The transmission you sold me is junk, and I am done dealing with your company. I simply want my money back almost $2,000 for a part that clearly does not meet the standards you claim to provide. Your lack of transparency, poor communication, and the rude treatment Ive received from your staff are completely unacceptable.

I demand that you immediately process a refund for the full amount. If you fail to do so, I will have no choice but to escalate this issue, including filing a formal complaint with consumer protection agencies, disputing the charge with my bank or credit card company, and sharing my experience with online review platforms. I will not allow you to keep my money for a part that was faulty from the start.

Please confirm the refund as soon as possible. I expect prompt action to resolve this issue, and if I dont hear from you, I will begin taking further steps.
Sincerely,

******* ******
Business Response
Date: 03/19/2025
Good day.
As stated previously. Removing the transmission voided your warranty, we cannot assist further.
Respectfully,
Customer Relations | **********************
**********************************************************************

Customer Answer
Date: 03/20/2025

Complaint: 23029599

I am rejecting this response because: YOU HAVE THE TRANSMISIN! YOU LITERALLY TOLD ME TO RETURN IT TO *******! AND NOW IM NOT GETTING THAT BACK OR MY MONEY??
LIKE WHY ELSE WOULD YOU HAVE MADE ME DRIVE ALMOST TO HOURS TO MY CLOSEST LKQ SHOP AND THEN GIVE ME A RECIPT!!!!! ONLY TO STEAL FROM ME??? WHAT IS WRONG WITH YOU GUYS YOU SOLD ME A FALTY TRANSMISIN THAT COUDLVE ENDED WITH MY LIFE AND OTHERS!!!!
ALSO YOU ARE TAKING NO ACTION ON YOUR SALESREP WHO IS A RACIST AND WAS DISCRIMINATING US! HOW ARE YOU JUST OKAY WITH FRAUD AND DISCRIMINATION??
NO ONE SHOULD EVER BUY A TRANSMISIN FROM YOU EVER!
YOU ARE HARD TO CONTACT AS WELL! ANYTIME I CALL WITH MY NUMBER I NEVER GET AN ANSWER BUT IF I CALL WITH SOMEONE ELSES ITS A STRAIGHT ANSWER!! AND ANYONE READING THIS JUST STAY AWAY FROM LKQ!!
Sincerely,

******* ******
Initial Complaint
Date:02/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept. I called looking to order some parts for a truck that was in my shop for repair. I gave the salesman all information he requested, Year, Make, Model, Vin# ect. He got back to me Sept. 26 with a quote & photos on parts, including 2 hood options, but was going to check & see if the locations of the hoods had a fender extension, to save on shipping. Oct 14, an email was received from salesman with photos of a fender ext. with a request of visual confirmation & a quote from salesman Dealer tells me they should be the same Between the phone calls of ******************* all information given to salesman he requested, and the salesman referencing a dealer has been contacted for right fit, a ************* ext. were bought on Oct. 14. The hood was delivered Nov. 4, It was not a correct hood. I contacted salesman Nov. 4 which he then requested I send photos of my hood which I did. He quickly offered me the second hood that was originally quoted in Sept, and I told him if its not correct I don't want it. He said he would check the second hood option out again and contact his aftermarket source in ****** to see if there was a correct hood to exchange. This is where I learn of new information and no other offered options, he says in a text message Nov. 6, Dealers part number doesnt match to any hood my aftermarket source offers The aftermarket source had another option but part numbers it interchanges to differ. At my expense I returned the hood & was credited for hood. This hood was sold with deceptive practices, when plant manager was asked to investigate with request of freight refund he replies the same with deceptive acts in stating when I bought the hood in October I knew of this Nov. conversation, picking a hood from photos sent in Nov. (which were photos requested from salesman of my own hood) He proceeds to tell me that I owed more than he previously stated then declares the matter resolved and threat of collections. See Attachments
Business Response
Date: 02/25/2025
Good day,

We are very sorry you're having such a frustrating experience. However after reviewing these transactions. We have found that our staff acted in accordance with our procedures and policies. We cannot compensate you more than we already have.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 03/03/2025

Complaint: 22900611

I am rejecting this response because:
Clearly this company does not care for the small business owners who rely on their Salesman's knowledge to order the correct part. Looking at the conversations provided earlier it is clear the salesman did not do his due diligence in finding the correct part but made a very convincing presentation that he had. The response from the business stating "staff acted in accordance with our procedures and policies" makes this quite clear of how their business is conducted. I do not consider a refund for a wrong part compensation for the salesman's error.

Sincerely,

***** *******
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an engine from LKQ manufacturing for round 2400 dollars the engine they produced had used lifters and would not work properly they okayed the repair to replace the lifters they said they would reimburse for all parts and labor they set up a case number of ****** for the claim to replace the lifters after the work was done they only reimbursed $230.78. they did not reimburse for the cost of the lifters which was ****** dollars I have contacted them five times about this they keep saying oh yes we will pay you but they don't do it it's been going on for over 4 months now and they still have not reimbursed me for the lifters. I'm hoping you can help me resolve this issue thank you.
Business Response
Date: 02/18/2025
Good day,

We are so sorry that you had such a frustrating experience. An additional $472.00 payment to you is being processed.

Respectfully,
Customer Relations | **********************
**********************************************************************
Customer Answer
Date: 02/20/2025

Complaint: 22922504

I am rejecting this response because: Thank you for your response in that you are going to finally reimburse me for the lifters that were replaced in the engine I will keep the case open until I actually receive the money. Thank you

Sincerely,

****** ******
Business Response
Date: 02/25/2025
Good day,
This complaint has been resolved.

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