Complaints

This profile includes complaints for Spire Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Spire Property Management

  2222 Johnson Ave NW Cedar Rapids, IA 52405-4762

• 

  Spire Property Management

  PO Box 714 Johnston, IA 50131-0714

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from spire for about 4 years. I rented an apartment from them and they took my deposit and said I trashed the apt. They transferred me to a different apt in town. I moved out in December because I had been dealing with black mold starting when I initially moved in. They came and sprayed. We'll last year my walls in my bedroom it had degraded from water damage. They had to replace 3 walls. I had to stay at my *** ***** for 2wks. They replaced the drywall but didn't replace the carpet. Witch was full of mold. Then in November I reported black mold was back and it covered the whole outside of my furnace and one closet.. they came and sprayed something white but it came back right away. I gave them a 30 day notice. So on the tenants portal they are trying to charge me 389 dollars for painting and repairs. Witch should come out of my 500 security deposit i payed when I moved in. On the portal it states that management kept deposit and that was the first thing they posted when I moved in. The repairs should come out of that. I don't owe them anything. Can you help me

  Business Response

  Date: 01/15/2025

  This former tenant had made a few work orders that were addressed in a timely fashion.  There was a crack in the foundation that required drywall repair.  The work order request was made on November 1, 2023 and professionals were called in to make the foundation repairs and then repair the drywall.  Carpet replacement was not deemed necessary as there was no mold in the carpet.  In October, 2024 she put in a notice to vacate the apartment, she was complaining of mold, but no previous work orders were put in.  Spire Property Management tried to have our most experienced maintenance professional get into the apartment to examine the issue and treat any problems.  She kept putting him off, but on October 18, 2024, he was allowed into the unit and sprayed a wall near the furnace with ******.  She reported this to the city and they came to do an inspection and passed the unit with no mold.  She also passed a yearly lease housing inspection on October 30, 2024, again no mold was found.  The pictures of this apartment that were taken as the move out inspection on December 2, 2024, show a unit left dirty, with holes in the drywall in need of repair, considerable cleaning done, but most importantly, nothing black on the walls or carpet that could be construed as mold.  A new tenant moved into this unit on December 6, 2024 and has reported no problems with the unit to management.  

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22764910
  
  I am rejecting this response because:

  They have charged me multiple unwarranted  fees throughout my lease and kept my entire deposit. Most of those pictures after moving out are not even from the apartment I lived in. Some show blue carpet and I did not have ANY blue carpet. I have attached pictures of the mold in the closet and under the carpet even after it was said "taken care of."

  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/28/2025

  Spire Property Management stands by its original decision.  The photos we provided are of the units she lived in and do not show any blue carpet. Her photo evidence is of a carpet pad and tac strip, no mold or mildew.  If she has any further questions on this case, she is free to reach out the us at the ************ office, ************.

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  With two months left in my 12-month lease, I purchased a home and prepared to move out of my apartment in *********, which is owned by Spire Property Management in ************. In an effort to fulfill the terms of my 12-month lease, I contacted a representative of Spire Property Management in early October to ask what I should do if I found a subletter who wanted to take over the last month of my lease and then stay on at the property. The representative said that there were already applicants for apartments in my building and I didn't need to find anyone, so I stopped trying and told several people who were interested that the apartment was no longer available. Two weeks later the regional manager for Spire Property Management sent a message saying that my notice of ending my lease early was improper and that I would be held responsible for November's rent. I made every, good faith effort to find someone to take over the lease in compliance with its terms, was told by one representative that I didn't need to, and then was told by the manager that I would be responsible for November's rent. Given that the first representative said I didn't need to find a subletter, the manager's message was completely unexpected and undermined my sense of well being and financial security.

  Business Response

  Date: 11/03/2023

  We have resolved the issue with the tenant.   Thank you.  *****************

  Customer Answer

  Date: 12/06/2023

  My husband and I visited the Spire offices in ************ on October 27 to return the keys to my apartment and seek resolution of our earlier complaint. While we were in the office, we asked the person at the front desk whether we would be held responsible for November's rent. The Spire representative consulted her manager and then came back and told us we would not. The manager also came out of her office and was present when we were told this. I was very relieved. However, on November 27 I received a letter from Spire (dated November 17) saying that my $750 security deposit was being used for November's rent and charging me an additional $331.90 for cleaning and painting. I do not mind paying the cleaning and painting fees, even though I cleaned the apartment before moving out, but I should receive the remainder of my $750 security deposit ($418.10) because I was told I would not have to pay November's rent. I have called the office multiple times since receiving the November 17 letter, and sent several emails. A property manager returned one call on November 29, and after hearing my story, said she would check the emails I sent and call me back but I have not heard from her again. I called several more times and my husband called as well but no one has returned my calls. 

  I would like the manager at Spire to honor what we were told when we visited the office (that I would not have to pay November's rent) and quickly return the remainder of my deposit. I want this episode in my life to come to a close because this bullying behavior continuously undermines my sense of well being, interrupts my sleep, and interferes with my ability to concentrate on my work, causing serious damage.

  Business Response

  Date: 12/06/2023

  We apologize for not catching the system billing of the November rent. The resident was breaking the lease and would normally be charged the November rent but due to the miscommunication of a Spire Property Management employee we agreed to allow the termination with out penalty.

  A check will go out in the mail today.  We apologize for the mishap. 

  Customer Answer

  Date: 12/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did everything they required around move out. 1. 30 day notice 2. Rent paid in full 3. Clean apt.4. Filled nail holes Then I contact them asking why I have not got deposit they said I owed rent and kept deposit. I moved because of black mold everywhere. When it rained or snow melted my carpets would get soaking wet the carpet then got black mold under it and huge mold stains were everywhere. Under bathroom sink was black from mold. Behind the toilet the wall was open covered in mold. I have pictures of the mold.

  Business Response

  Date: 03/04/2023

   

  To Whom it May ****************** property was damaged upon the tenants exit. While she did clean surfaces the carpet was significantly stained beyond cleaning ability, large drywall anchor holes in the walls that were then filled poorly, and items stuck to wood doors which will not come off.

  I have attached pictures behind the toilet, with the carpet pulled back, under the sink and of the corners where you would typically see surface mold if there is any. I have also provided all of the work orders submitted by the tenant during her tenancy with us. They do not indicate any mold issues, water intrusion issues, or wet carpet issues. Company policy indicates that work orders must be submitted electronically or called in to the call center which then creates a work order for us. This would all be logged in her work order history, again provided.

  I have other pictures but am unable to provide them here as I am limited to 5.

  TT

   

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19518414
  
  I am rejecting this response because: The carpet was stained and dirty when I moved in. I had to put big rug down to try and cover tried shampooing several times was stained beyond cleaning. As for wet carpet and mold I showed several spire workers they said would check on what to do never heard back. I put mesh under the space on anchor hook holes and was done right .  And Rent was paid in full I have reciepts.

  
  Sincerely,
  
  *******************