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Business Profile

Apartments

Windsor on the River

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2024 my daughter returned to her apartment in Windsor On the River, to find her furnace was out and it was 50 degrees in the apartment. She called the emergency maintenance line to find it continuously looped back to the main menu. I assisted in finding a number listed on their site for emergency help, and it came up as an invalid number. We drove over an hour to get the furnace running. the next day, we called the office many times to get no answer. This is just one of many problems with this apartment since leasing in August.

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved out of my apartment on 5/13/2024. In the lease it states my deposit will be mailed to me no later than 30 days after I move out. Even after documented emails and text messages, I still do not have my deposit back. I received an email stating the amount the check will be for, but never received the actual check.

Windsor on the River is NOT a BBB Accredited Business.

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