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Business Profile

Internet Services

Internet Consulting Services LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Internet Consulting Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Internet Consulting Services LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Internet set up on Jan. 10 2024 did not work, called 5 separate times on Jan. 12. Kept being told a technician would come by that day to fix it. Never came. Called again Jan. 13, told the same thing, a tech would come and look. Never did. Called Jan. 16 and was talked through a reset of router and even tried using my personal router and it still did not work. Again was told a tech would come, and again never did. I called today, 02 Feb. 2024 and was told a technician would come by today, 5pm CST and never did.

      Business Response

      Date: 02/28/2024

      Thank you for reaching out to us about this issue.  The *** support team is actively engaged with the customer now and we are working together on a solution.  We have had a technician onsite and determined the problem is a wire issue and we are currently coordinating with repair technicians to get this problem resolved.  

    Internet Consulting Services LLC is BBB Accredited.

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