We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Handyman

Paul's Unique Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Handyman.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our supplemental home insurance, ******** **** ******, employed Paul’s unique services to address a service request to repair a microwave & ice maker at our home. Paul came for initial inspection, stated he had to order parts, and then ghosted us. He never came after two months and never called back. He had several reviews stating this but we chose to form our own opinion and that was a mistake on our part. Unfortunately, it does appear this man is a con artist, where he gets paid from insurance or individuals, orders parts and must resell them and makes money off of the part order and the service call and never finishes the call. It is very unfortunate this was the case as he did not appear like a dishonest person.

  • Initial Complaint

    Date:11/17/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** **** ****** (***) contracted with Paul's Unique Service to do the repairs at our residence. The repairs that were to be done were refrigerator, oven, oven exhaust fan, washer and dryer. On *********, Paul's Unique Service (vendor) came out and evaluated the repairs and ordered the parts. On ********** the oven was replaced by ***- in which the replacement company delivered and installed. The exhaust oven fan was delivered but was installed by (vendor) on *********. Left the part outside and did not remove from premises. Partially repaired the refrigerator and did not order all the parts needed. Next, did not order the parts for the dryer and left in a hurry and left the part to fix the washing machine to be installed the next week when he supposed to come back on Sept **th and did not communicate or return calls or texts. Left the refrigerator repairs not completed, not ordered parts until October **th, after many complaints to ***. He only called when *** did a recall on him. He was rude, does not communicate, answer calls or texts. We followed protocol as *** stated. We have the dates and times tried to reach vendor on the status. We also, have the dates and times we contacted *** on this matter. The last contact was from *** on 10****2022 stating we 'HAVE TO WAIT ON VENDOR." As of this date we still are waiting on completion of this repairs. We prefer another vendor come and complete the jobs immediately. The service we have had so far is NOT ACCEPTALBE. This has been going on far too long. Need a acceptable resolution, immediately.

Paul's Unique Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.