Heating and Air Conditioning
Shumate Air Conditioning & Heating
Reviews
Customer Review Ratings
Average of 3 Customer Reviews
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Review fromSandy D
Date: 12/21/2023
5 starsSandy D
Date: 12/21/2023
Fantastic service! Responded to our need for heat within 30 minutes. Service person explained everything to us regarding the furnace. Very kind and helpful. Thats why we always use Shumate and have for many years.
Shumate Air Conditioning & Heating
Date: 12/22/2023
Thank you for the 5 star review and were happy you chose Shumate!Review fromWilliam H
Date: 07/31/2023
2 starsWilliam H
Date: 07/31/2023
Very disappointed. Despite having a service contract, waiting several weeks for the service appointment after a system failure, and taking off from work for the service, I was notified one hour into the service window that no serviceman would be sent.Shumate Air Conditioning & Heating
Date: 08/02/2023
****************,
I have read your review, and this is not what we want our customer experience to be. Please contact me regarding this appointment so I can follow up to see what happened that resulted in this scheduled appointment.
I can be reached at ************.
Best Regards,
***********************Review fromRichard W.
Date: 06/18/2022
5 starsShumate Is Great!! This past Monday our daughters HVAC went out and we had a very dificult time finding a contractor to do a service call due to the high heat we have been experiencing. On Tuesday we called the contractor that replaced both of our HVAC systems and they are one of the larger contractors in the Atlanta area.. They were suppose to call us back and never did. After calling several other HVAC contractors including Shumate, Shumate was the only one that could come out the same day. They said they were swamped but would work us in as they had another service call in our area. The Shumate service person (******************) came out that afternoon and he was very knowledgeable, professional and friendly. After discussing the options with ***** we decided to have the entire HVAC system replaced as it was over 21 years old. We had ***** schedule to have a sales rep. come out the next day about getting a new HVAC system. In the mean time we called several other contractors to get a rough estimate of what a new system would cost. The Shumate sales rep. **************** came out on Wednesday he was also very informative and a pleasure to do business with and he came up with a very good price to replaced the entire HVAC plus our daughter's hot water tank as it was also due to be replaced.The Shumate installers came out on time at 8AM Friday and had the new HVAC system and a new hot water tank installed by noon Friday. I can't say enough how pleased we are with the entire process with Shumate. All their employees evolved have been with Shumate long term which tells us they treat their employees well and they in turn do the same for their customers. My with and I will be switching to Shumate when our labor warranty runs out with our current contractor.
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