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Business Profile

Education

Fast Transcripts LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Education.

Complaints

This profile includes complaints for Fast Transcripts LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Transcripts LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to create a transcript and paid the $29.99 fee. On March 27th I was charged again and email the company saying that I only needed the 1 month. Their response was how to cancel the subscription. I was never emailed about a subscription before hand so I had no clue they were going to charge me again. I have tried several times to email them again to resolve this and my emails have been ignored. I want my money back. This company has horrible customer service!

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accessed the site one time in January 2023. They billed me $11.99 monthly for over a year, until I noticed. They never sent me anything after I accessed the site, such as a monthly invoice. I was able to get 2 months credited via my credit card company. The remainder of the months was not credited, as I used the wrong code. Fast Transcripts said that they would not refund any of the they charges, even when you can clearly see that I did not use the product. I am requesting refund for the following monthly charges:2/2023, 3/2023, 4/2023, 5/2023, 6/2023, 7/2023, 8/2023, 9/2023, 1/2024, 3/2024 I do not have the statements because I cancelled my credit card, and got a new one, and now I do not see this old card on the website.

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************** will not respond to help requests. They are repeatedly erasing information as well as other technical glitches making it imossible to get a transcript. They are not providing the service that I paid for, which was to get a transcript for my daughter.Thank you!

    • Initial Complaint

      Date:01/07/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After receiving the services needed and paid, we thanked them and cancelled our subscription via email. We have since repeatedly received emails saying they are continuing to try to charge my card. I cancel. They confirm. A new email comes later saying its having trouble charging me. Over and over I cancel and they email me to update my card. I just want them to cancel my subscription like I have asked repeatedly and stop trying to get more money from us. But until today when I chose harsher words they ignored me entirely via several emails. How silly when common communication and kindness could have solved this problem day one. Please cancel my subscription.

      Business Response

      Date: 01/11/2024

        

      Dear W, K, We have received notification that there is a new message from the Better Business Bureau (BBB) regarding complaint #********. We take all complaints seriously and are committed to resolving any issues in a timely and satisfactory manner. To access and respond to the message, please use the following link: [BBB's *************************** System](********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************). Please enter the code 61638306-331D5 to access the message. We appreciate your patience and understanding as we work to address your concerns. If you have any further questions or need assistance, please contact the BBB representative assigned to your complaint through the provided link. Best regards, Fast Transcripts LLC

      ********
      Support Team

      ---

      Company: Fast Transcripts LLC

    • Initial Complaint

      Date:08/03/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to a transcript service with this company on 8/1/23. It was $14.99 a month to provide a transcript for our homeschooled son. After paying the fee, I had to use the email sent to me to have the transcript sent to the school we request. This email redirected me to another website that wanted another $19.40 to email the transcript. No where does it state that additional fees would be charged. They claimed that the monthly fee was for transcript service to any school. When I tried to reach out them less than 10 minutes after being charged to cancel my subscription and refund me, they refused.

    Fast Transcripts LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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