Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased contractor license exam books and a study course on 11/18/23. I was told that my login info would be sent in **** minutes. It's ***** hours later and still nothing, and no reply from customer service. I'm starting to feel like the whole site is a scam.

  Business Response

  Date: 11/20/2023

  Customer was contacted. Username and password have been delivered. Order is being processed for Shipment Monday 11/20/2023. Office is closed on the weekends. 

  Customer Answer

  Date: 11/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/9 I purchased their plan for $49 for the ** residential contractor practice test. I was promised immediate download available after purchase. There are no links to download, nothing in my account to link me there, no test to take at all. I paid for an invoice, as oxymoronic as that sounds.. Their site looks enticing and they offer satisfaction guarantees. Im glad i didnt purchase one of the test study bundles for $1400.

  Business Response

  Date: 04/13/2023

  The Customer was fully refunded within 3 days of purchase. This customer placed order with a reseller Contractor-License.com This customer was never a My Contractors License direct customer. Please remove this the complaint from My Contractors License. Sorry we just saw this complaint since it was filed against the wrong company. 

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the course for my GC License from Mycontractrorlicense.com and i was told if you fail, we ll refund you the money back. i follow their protocol and appeared for an exam but failed but i did not argue with them that i need money back. i studied again but again failed . i took a break and then when i tried to start again and they told me i have to pay again , the reason is i m very honest guy did not ask for my money back from you but they told me i have to pay again despite i had the right to ask my money back when i failed two times,

  Business Response

  Date: 08/19/2022

  Thank you for the opportunity to present our explanation of our handling of this customers complaints. Regarding our guarantee and the support of our products, I will first provide a copy of our guarantee given to all customer and then explain how offer extensions.
  We do offer a 110%moneyback guarantee. If you complete the course and do not pass your exam. https://www.mycontractorslicense.com/our_guarantee_a/354.htm
  Our Guarantee Policy!
  We understand the difficulty in choosing the right partner to help you pass your contractors exam.
  
  If you are not totally satisfied with your purchase, we offer a 15-day hassle-free return policy.
  
  All products must be returned in new condition. We are confident you will be able to pass your exam on your first attempt.
  
  We offer a 110% Money Back SUCCESS Guarantee on all prep courses.
  
  Our policy is simple, if you have done your part and studied using our course and all the books, we guarantee your success.
  1. If you do fail your test, please contact us within 5 days of failing your exam and send us a copy of your failure notice provided by the testing company.
  2. You must have at least 3 practice exams where you scored a 95% or better (this is important!).
  3. Test times must be at least 70% of the allowable test time. (if a test has 100 minutes allowed, then your test times must be at least 70 minutes)
  4. If you passed the business/law but not the Trades, then you may receive a 75% refund for the price of the prep course.
  5. If you passed trades, but not business law, then you may receive a 25% refund for the price of the prep course.
  6. If you didn't pass either or if your license doesn't require both exams, then you may receive a 110% refund for the price of the prep course.(This does not apply to the price of the books or tabs)
  There are no refunds on shipping/handling or used books. Cramming a few days before your exam is not considered adequate study time. There are no refunds on shipping/handling or used books.
  
  Although ************** did do much of the course work, he failed in two key areas of our training guarantee:his practice exam scores should have been 95 percent or higher (which they were not) and he should have used at least 70 percent of the allotted time (but he did not). This is clearly stated in the guarantee.
  The time on this exam is 330 minutes.  We ask students to spend a minimum of 231 minutes (**** hours) taking the practice exams. We require this to try and prevent students from only memorizing questions and answers. We want them to find the answers in the books since it is an open book exam (with 23 books), and PSI (the testing agency) will always have multiple versions of a question and topic. If a client relies on memorizing questions and answers, he will be unable to understand how to look up the information in the 23 different books when a variation of the question is presented during the examination.
  ************** never scored higher than an 88 on his practice exams, but more critically, his test times were far too short. He was spending less than half the requested time.
  
  
  Our extension policy:
  On average most students complete this course in under 40 hours over the span of 3-4 weeks. As with most schools, if you purchase a course or training there is an expiration date on the material or access to the material. No training organization can train students in perpetuity. Our system sends out multiple reminders prior to a course expiring. All courses are good for 1 year from the date of purchase. If a student needs to extend their course, we offer extensions for $2.50 per day from the date the course expired.
  
  We also offer the coaching sessions to all of our students and ask that they contact us prior to their test date to verify their readiness.  ************** did not contact us regarding this.