Complaints

This profile includes complaints for KB Factory Outlet's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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KB Factory Outlet has 5 locations, listed below.

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  KB Factory Outlet

  8010 Anderson Rd Tampa, FL 33634-2317

• 

  KB Factory Outlet

  2727 E Adamo Dr STE B Tampa, FL 33605-5506

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  KB Factory Outlet

  12340 66th St Largo, FL 33773-3434

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  KB Factory Outlet

  3630 S Manhattan Ave Tampa, FL 33629-8430

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  KB Factory Outlet

  6911 E Adamo Dr Tampa, FL 33619-3421

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a rare and highly desirable granite slab from KB Countertops for our newly remodeled bathroom. KB Countertops was responsible for fabricating and cutting the granite to fit our space, ensuring a seamless and premium look that aligned with our design vision. Unfortunately, their mishandling and poor craftsmanship resulted in significant issues that disrupted our project, caused financial loss, and compromised the final outcome.During the installation process, the installer identified a noticeable gap along the backside piece due to an uneven cut made during fabrication. The installer took the slab back to the warehouse to correct the error. However, while at the warehouse, KB Countertops dropped and broke the ******* this point, we had already installed the main slab, and our sinks had been permanently attached. The breakage forced us into a difficult decision: either select a new slab (which would delay our project by weeks and require repurchasing two sinks at an additional cost of $1,000) or accept a replacement piece from the remaining slab that no longer maintained the wallpaper effect that was essential to our design.We spent an entire day visiting multiple granite yards and KB Countertops locations searching for a suitable replacement, but due to the rarity of our stone, no acceptable match was available. With no viable alternative, we had no choice but to accept a piece from the original slab that did not maintain the intended visual continuity.After weeks of waiting for the fabrication of the replacement piece, the newly cut piece was delivered and installed, only to find that it had been miscut again, leaving a significant gapclose to inch, which was far worse than the original fabrication error. Additionally, the side pieces were miscut from the wrong end, further disrupting the wallpaper effect. We are requesting a 50% refund of the granite costs due to delays, fabrication errors, and loss of intended design quality.

  Business Response

  Date: 02/14/2025

   Thank you for reaching out and sharing your experience. We sincerely regret the challenges you have encountered with your project and understand how frustrating and disruptive these issues have been.
  At KB Countertops, we strive to uphold the highest standards of craftsmanship and customer satisfaction, and we take your concerns seriously. We deeply regret the fabrication errors and installation challenges that affected your design vision and caused delays.
  We would like to discuss your request for a 50% refund on the granite costs further to find a fair resolution. Our team is reviewing the details of your project, and we will be in touch shortly to explore potential solutions. Please let us know a convenient time for a call or meeting to address this matter.
  Again, we sincerely apologize for the inconvenience and appreciate the opportunity to work toward a resolution. We value your business and will do our best to make this right....

  ZIshan 

  *************

   

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,773.80 back on 5/16/2020 for KB Factory Outlet to install granite countertops on my outdoor kitchen. Their pricing is reasonable, but their installers lack experience and customer service is nonexistent. The install took about half a dozen attempts to get it right. Shortly after installation was complete, the full height granite backsplash behind the grill cracked. Attempts were made by KB to repair the granite through the use of glues and epoxies, but the issue continued to get worse. KB Factory agreed to replace the backsplash in March of 2022, but they no longer carried that color granite. I had the option to pick a similar color granite (for free) to replace the backsplash only or pay a $900 charge and have the entire kitchen redone in steel grey granite which KB said was the strongest granite they sold and used all the time in outdoor kitchens. I paid the $900 for the steel grey as I did not want the granite to crack again. Again it took KB around 6 attempts to get the new granite installed. And again, shortly after installation was complete, the new steel grey granite full height backsplash behind the grill cracked. I contacted KB in disbelief, but at this point they wanted nothing to do with me. I talked to Sid at KB who represented himself as a co-owner who insisted KB had no responsibility. Sid refused to do anything about the crack even though I was told this new granite would hold up fine behind the grill. I ended up having to pay KB another $350 in June of 2022 to rip out the cracked full height backsplash and install a much shorter standard height backsplash behind the grill, since it is apparent the heat from the grill will continue to keep cracking any granite back there. I do not think I should have been charged 3 times for the same job. And I think KB essentially stole from me by charging me the $350 to fix the 2nd crack. At a minimum I would like the $350 charge refunded.

  Business Response

  Date: 07/14/2022

  Consumer Response /* (2000, 6, 2022/07/12) */ Sid from KB factory has agreed to a refund in the amount of $350 which was my desired outcome. I would like to close and delete this case now. Thank you!