Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The last functioning tile we received was in early 2020. My husband went into hospice in May 2020 with round the clock care, so when the next tile was due that summer, I called and advised we no longer needed the service. I was surprised to be charged that December after my husband died in October. I called again and requested cancellation. In spite of these calls, not to mention the fact that we had no working tile and the phone number associated with the device was disconnected, Ripple charged me again in 2021 AND 2022. When I tried calling to resolve the issue calls went to voicemail or were disconnected. This is theft.

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact this business to discontinue the use of the service. I have attempted to contact them by phone, (just get a busy signal every time I try) and the website does not exist.We are being charged $10.00 per month for a service we do not use. Each transaction occurs on the 24th of every month. While this may seem like a small amount, the basic principle of theft is at hand here. We are losing $10 every month for a 'phantom' business. Surely, there must be some way to contact this company for restitution?

• Initial Complaint

  Date:02/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022, I paid for a year's subscription for Ripple services. On January 30, I received a letter from the business stating that due to no longer being able to source their devices, they would be discontinuing services as of February 6. My calls and emails to the company for a refund of my subscription fee have gone unanswered.

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ripple device for my parents in September of 2021. For the first year everything was great. They used it when my dad fell in the summer of 2022 and an ambulance was sent immediately. I renewed the device in September of 2022 for another year. However, in December of 2022, Ripple contacted my mom and told her the battery signal in her device was weak and they were going to send another one. She had moved and gave them all of her new information. She has never received the new device. She has left message after message and sent numerous emails, but has never received any response. This week, 1/23/23, I started making calls and leaving messages and sending emails, but have yet to receive any response whatsoever. My mom has even gone so far as to press the button on the Ripple device, but did not get a response from that, either. The battery is obviously dead. My mom is 88 years old and lives alone, since dad passed in August of 2022. Ripples policy is to send a new device every six months, since the batteries cannot be charged. That would be in February 2023, but that doesn't do her any good right now. You would think that as important as these devices are to people, you would be able to get a response from ANYONE in the company, within a reasonable amount of time. And yet, we have not heard a word from anyone. I would like a replacement device or a refund, so that I can get a different device from a company that cares about its customers.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a ripple customer since January 10th, 2020. In 2020, I had no issues with the company. They provided the service I have been paying for, which is personal safety device monitoring for $109/year. (The alarm button is pushed 3x and they are supposed to call the police). In 2021, the ripple team started having terrible customer service. The alarm button started dying every 2 months and without the button, the service is useless. Theyve never once answered the phone and in 2021 they usually took several days to respond by email. Now in 2022 and 2023, the button has died every 3 weeks. Each time, I have to contact customer service to get a new button and the process takes a month to ship me a new one, so I go every other month without the service Im paying for. In April of 2022, I pressed the ripple button 3x by accident, supposedly triggering them to call the police, but they never did. It took them several weeks and many outgoing phone calls for them to call me and apologize by giving me 3 free months of service. They didnt deliver on the one act I have been paying for and had it been an emergency, I couldve died. The customer service team is extremely unprofessional and when I asked for a tracking number for my ripple button shipment on 11/14/22, they sent me another customers private information by accident including her address, full name, and phone number and never apologized. My last ripple button died 12/24/22. I have emailed and called customer service 5 times since my button had died and I have received no response whatsoever. I want to end my annual subscription to their service which will be charged again on 7/10/23 and get a refund for the next 6 months I have already paid for, in which they seem to have no intention of servicing me, but I cant get anyone to contact me from customer service. On Amazon reviews of their product, other customers have similar complaints and have hypothesized theyve gone out of business but still charge.

• Initial Complaint

  Date:01/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used the Ripple service for 5 years and loved it. I was supposed to receive a replacement device in November as they are replaced every 6 months because of battery. I paid the shipping but never received it. I didn't notice until the end of December when the current device battery was dead. My mom fell twice and we were not notified because of the dead battery. I have tried daily for two weeks to contact Ripple by phone and email. I have left many messages. First to receive the replacement device and then eventually to cancel the subscription which is charged monthly to my mom's credit card. I have received no reply. My credit card was last charged 12/28, which was after I first attempted to contact them.