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Business Profile

Internet Services

Wire 3.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The City of ************ permitted Wire 3 to install fiber optic cable in my neighborhood, and in the process of installation in late Nov 2024, the company they contracted to do the work (*********) pierced the sewer line in my front yard, damaging the line. This eventually (Dec 10, 2024) caused my toilets to back up, and I could not use them. My total sewer repair bill was $5,667. Once the plumbers and I realized (Dec 16th) that the damage was caused by the fiber optic cable installation, I called the City and they had a representative from Fiber Pro reach out to me (Dec 17th), at which time I requested reimbursement. I sent documentation and followed up numerous times over the next six weeks but could not get updates on the status of my reimbursement, or resolution. I finally reached out to the City again (Feb 3, 2025) and they gave me the number of the Wire 3 construction manager, *** ********. I spoke with him on Feb 5th. He requested that I email him my receipts, which I did. Then he called back that same day wanting to negotiate what his company would reimburse me, saying that a portion of the repair ($1030.70) was considered "an upgrade". I was not happy about this, but agreed to it, which would decrease my reimbursement from $5,667 down to $4,636.30. *** said I would receive a release to sign via email by the end of the week (Fri, Feb 7th), then my reimbursement check would be cut the following Thursday (Feb 13th). I had not received the email by that Friday (the 7th), so called *** on Monday (Feb 10th) to follow up. He assured me I would receive the email sometime *that* week. I did not receive the email by the end of that week, so followed up that Friday, Feb 14th with an email to *** inquiring about the status of my reimbursement. As of today (Wed, Feb 19th), I have not received a response from him. I am seeking reimbursement of at least $4,636.30, and up to the original amount of $5,667 for the repairs done due to the damage Wire 3 caused.

    Customer Answer

    Date: 02/19/2025

    The City of ************ did not hire or contract Wire 3. They only provided permission for them to do the fiber optic installation. I filed a complaint with BBB against ********* (the company who was contracted by Wire 3 to actually do the installation work) on February 4th, and was told by BBB I had filed the complaint against the wrong company, and that I needed to file the complaint against Wire 3 because they were the company who subcontracted the work to *********. The City of ************ did not hire Wire 3.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company dug up my yard and hit the line where my existing internet is. Now we have no wifi at our house.

Wire 3.com is NOT a BBB Accredited Business.

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