Reviews

Review Details

• Review fromAntoinette W

  Date: 05/07/2023

  1 star
  Reolink is not a good company you only can called for Tech support 5pm to 2:30am Pacific standard time and it's very difficult to get someone on the phone. It rain in New York city and two of my cameras want out from April 10/2023 I have been emailing and calling to get my cameras replaced, I was Promise by two different people that I spoke and on till this day I haven't received my replacement cameras. My experience with reolink is disgusting they don't care about there customers it Sunday may 07/2023 and still my cameras are still out from April 10/2023 I have been emailing reolink ten times a day for their help and still nothing. It doesn't take a month to help your customers and replace there cameras. I wouldn't recommend reolink to no one. worse experience ever

• Review fromA Man Has No Nam e

  Date: 04/27/2023

  1 star
  Purchased a Reolink camera in August 2022 from Amazon - had issues with it recently and reached out for support. After the diagnostics I was sent to the RMA department only to be told that since the seller wasn't directly Reolink that there was nothing they could do to help. I verified with their CS that purchasing from Amazon warehouse would still be covered by Reolink for the warranty and was told yes. Had they said no I would have returned the camera during the return period. I was told the CS agent must have misunderstood as just buying from them on Amazon, but I clearly asked "Do you honor the warranty of items purchased from Amazon Warehouse?" Their response - "Dear Customer, Yes, even though you bought it on Amazon, we will cover the warranty for you.??? Please do not worry. Anything we can help you with, please do not hesitate to contact us." I own 5 Reolink cameras and am very disappointed with the way they handle any kind of warranty issues, as they obviously don't stand behind their products or word. I left a review on trustpilot and they responded, but still did not offer any solution, only that they would pass on the complaint.

• Review fromGraham D

  Date: 04/25/2023

  1 star
  Battled for 8 months to work with Reolink tec dept to solve poor tracking on outdoor camera. They even did remote desktop and checked all settings, up to date software and still didnt work correctly. Very unprofessional ,incompetent and fraudulent company. After 8 month i was told no exchange and no refunds. NEVER purchase from this company.

• Review fromJohn M

  Date: 04/04/2023

  2 stars
  Worst customer service I have ever delt with. Left numerous emails about an issue with my alarm beep not working with no response to fixing this issue. This is is one feature you would want to ensure is working in order to alert you when somenone is in the driveway or coming to the door. Isn't that the whole purpose of having a security camera!

• Review fromMichael L

  Date: 03/14/2023

  1 star
  Bought a camera last June. Went out in December. I had to pay shipping cost for a replacement! They sent a new one, two months later this one has gone out as well. They refuse to refund me or back their products. Do yourself a favor and get a RING camera.

• Review fromRajnee B

  Date: 03/07/2023

  1 star
  Really a Bogus and disgusting Company, never buy anything from them, I don't know why Best Buy is selling their products on there Market place Online Platform Really no customer service, I want to return there Camera and trying from last week, no body is helping

• Review fromThomas D

  Date: 02/28/2023

  1 star
  Absolutely despicable customer service. Received non working camera and wanted to return. No phone number to call. Submitted three requests on the website, no response. Nobody returning emails. Tom

• Review fromLex S

  Date: 02/24/2023

  2 stars
  I purchased the highest end system they offered (12 megapixels) and added two wireless outdoor cameras, two E-1 cameras, and the 18x PTZ. The PTZ unit is junk. Like a circus mirror, everything is stretched height-wise and compacted length wise. With the street being 40 feet from the camera, you see the SUV but determining type is almost impossible. I.E. all SUVs look like those cube ones. A person walking across the street looks to be almost as tall as the gutters to the house. The closer to the center of the screen-the taller and skinnier everything is. This affects the motion detection as well. The follow system works right to left, not left to right and sticks at the right limit. Movement is jerky no matter how I set the speed of movement. The standard 1200 units have slight distortion but better than PTZ. A long bed pickup is still a long bed pickup. Daytime clarity is good, movement is choppy on playback. Recording is limited to 20 FPS or less. Sun lit areas are crisp, shaded areas are darker than expected. Nighttime is good. Infra-red lights have debilitating glare from nearby surfaces. Had to aim cameras away from walls and soffits to see at night. Can monitor the side areas but they are no longer the center of the display. A simple shade would help a lot with this. The main reason I considered Reolink was that they prominently advertise color night vision. What I did not understand is that color night vison means that each camera has a small visible light spotlight in it. A pretty big miss on my part. Any camera with a light is going to be “color night vision capable”. The main system is better than the Swann it replaced. The color during the day is better, the night vision is better, and the on-board spotlights provide a neat capability. However, the price was more than five times that of the Swann. The PTZ unit is a waste of money. Customer service was good until I had an issue. Overall I am not happy with my purchase and would go another way.

• Review fromBrian N.

  Date: 02/22/2023

  1 star
  Customer service is terrible. Website advertises the product works with my existing ReoLink NVR but after 13 days of e-mail troubleshooting (one e-mail per day is the fastest they work) they tell me it doesn't work. Website still lying to customers advertising it works but technical team finally tells me it doesn't actually work. They offered me 5% for my trouble - a joke!

• Review fromSaam A.

  Date: 02/02/2023

  1 star
  The long story has never ended with the lousy customer service. I purchased my camera in September 2022 but have not yet received it. After 33 emails between them and me, I am still waiting to get the right product. Unfortunately, When I asked for a refund, they told me will get $230 out of $270. No way to connect them by phone. I just got emails from "Yogurt" who ignores the main concern and respond as He/ She likes. I am so tired of this three months issue. Does anyone experience like this before ( unprofessional customer service)? I advise you all to run away from Reolink. Thanks :(