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Business Profile

Smart Home Security

Reolink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Smart Home Security.

Reviews

Customer Review Ratings

1.26

Average of 46 Customer Reviews

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Review Details

  • Tyler K

    Date: 08/29/2023

    Cameras are 5/5 customer support is 0/5. Classic overseas company.

  • Diego d

    Date: 08/15/2023

    Three words that describes this company; Horrible customer service. They promise warranty, and customer support 24/6 however, none of these is provided. Someone should investigate and audit these business for illegal operations and false claims.

  • Alexandr B

    Date: 08/11/2023

    DO NOT BUY ! i got camera with missing waterproof cap for cable ang guess what support said They said use TAPE to cover it !!! On brand new camera from manufactory

  • Dave B

    Date: 08/06/2023

    Defrauded allot of customers with Argus Pro 2 cameras, No battery replacement.

  • Austin R

    Date: 07/31/2023

    They only let you post positive only (5 star reviews) on their website. So if you’re ever looking for security systems don’t get fooled by all the great 5 star reviews. Who knows how many bad reviews there are because they won’t share them!!!

  • Susan S

    Date: 07/16/2023

    I have had the same experience as others. We bought 3 reolink security cameras. Two of them do not hold a charge. The company refused to replace them. I had a consultation with an IT professional to confirm our suspicion that we had faulty cameras. They confirmed. Reolink's Customer Service is impossible to deal with. They do not take phone calls. Emails will be responded by a new person each time, and they will deny our previous contacts with another member of the staff.

  • Don W

    Date: 06/16/2023

    I no longer have email alerts through my Gmail address. All my devices are Windows and android both give me an error 400 message.

  • Gee E

    Date: 06/08/2023

    I have been trying to get an antenna for several weeks from Reolink, they don't sell them and they cannot point me in the right direction to get a new one, so I can't use my camera. , emails go back and fourth with no actual link or correct info to purchase the correct one. I have already purchased the wrong one. The camera just needs a new antenna , very simple situation you would have thought.

  • Rodney C

    Date: 05/25/2023

    The absolute WORST camera ever made. I have a LOREX NVR system 10+ years...no problems. Reolink I have had two months and has been nothing but problems, it is still not working and even though I contacted the company within the 30 day refund period I was told I HAD to let them troubleshoot first; conveniently they finished troubleshooting after the refund period so I was told NO refund. I can not say one good thing about this product other than Chinese JUNK. I am very dissatisfied. BUY IT IF YOUR A FOOL! They deserve a ZERO STAR but unfortunately you have to give them at least one. Seriously folks avoid all reolink products!!!

  • Johnnie H

    Date: 05/15/2023

    May 15th, 2023 The latest Reolink app update has been horrible and disabled critical camera functions like motion detection! Go look at the countless bad reviews in the Apple app store and Google Playstore of the recent issues. Spoke with four different Reolink support techs in 15 different emails and they have done a horrible job at understanding and/or fixing the issues in the last 2 weeks. They repeated ask the same questions and act as if I never explained the issues.

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