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Business Profile

Sales Organization

Axe Elite

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Axe Elite's headquarters and its corporate-owned locations. To view all corporate locations, see

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Axe Elite has 2 locations, listed below.

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    • Axe Elite

      936 Silas Deane Hway Wethersfield, CT 06109-4273

    • Axe Elite

      936 Silas Deane Hwy Fl 1 Wethersfield, CT 06109-4202

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Dispute of Unauthorized Charges on My Account Dear ******* Billing Department, I am writing to dispute unauthorized charges on my account. Despite previous discussions with your support team, my concerns regarding a $400 and $925.20 bill have not been resolved. The charges are inconsistent with the $90 service I was promised by your rep Wassim ("Anthony") H***** phone number: ###-###-#### e-mail:*****************************, and there appears to be a discrepancy involving two accounts under my name. ********* ***-***-**** And a prepaid phone number ###-###-#### I have repeatedly sought clarification and resolution on this matter, to no avail. It is imperative that ******* investigates this issue promptly and rectifies any erroneous charges to reflect the agreed-upon service rate. In addition, I never agreed to two devices being set up for me. Please provide a detailed breakdown of the charges and take immediate action to correct this billing error. Your prompt attention to this matter is crucial to prevent further inconvenience. Thank you for your cooperation. Sincerely, ***** ******

      Business Response

      Date: 03/05/2024

      we received the mail for this complaint today. We logged in and the case was closed yesterday. i am not sure what number was called.

      Can this be re-open so we can give our respnse?

      Business Response

      Date: 03/13/2024

      We have attempted to resolve this issue multiple times with Ms *****, but she did pay her bill and ******* hit her with charges. None of the communication attached here shows that we did anything wrong. We record every call and she agreed to everyj single item. She had buyer remorse and she did not want to pay her bill. This could have been all resolved if she accepted our help.

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