Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order 80298 Date of order 02/09/24 I have not received a working controller at this time. The original controlled had faulty buttons and wore on the front plate. sent back repaired, returned and the problem occurred on a different portion of the controller. Sent back a second time returned and the controlled rear levers did not operate appropriately. Sent the controlled back again with promised of a brand new controlled. Received and controllers L1 button was completely stuck, and not usable at all. Company agreed to refund but wants me to pay the $30 shipping for the refund. I have yet to receive a working product at this time. I do not understand why I have had to pay packaging on 3 separate occasions and now have to pay shipping to receive a refund for my faulty product. Video evidence has been submitted about the malfunction and I am disgusted regarding treatment at this point. Separate point: Website claims that controllers are made in the U.S.A however I have received my controllers from ****** every time. I believe this is a fine example of false advertisement.

  Business Response

  Date: 07/25/2024

  Hello,

   

  while we cover cost for shipping within the first 90 days, a return is a separate matter. When returning your controller for a full refund we require you to pay for shipping. 
  

  thanks for your understanding. 

  Customer Answer

  Date: 07/25/2024

  
  ********** ********  
  I am rejecting this response because: I have not received a working controller. The fact that 60 days has passed is due to constantly resending the product back. I do not feel like I should have to pay shipping and lose money for a faulty product 
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 08/01/2024

  Aim Controllers, have responded and customer services has dealt with issue listed.  I would like to formally request this complaint be closed.  I am happy with the overall conclusion of situation.  

  Respectfully, 

  ****** ** ******* **** **** **** *****

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a controller with a lifetime warranty on any parts the company change, added or replaced. When selling me the controller they sold it and are still selling controllers knowing the back paddles will eventually give out and break. Instead of upgrading these to a better material, supply multiple at a time when purchasing, due to this my controller paddles have given out 2 times. The first time the company gave me 0 issues and sent just the one paddle that was broke, as this time I requested a few this be sent as it puts the controller to no use during this time. They informed then didn’t do that. Recently, the paddle has given out again, causing the controller to be useless. After contacting and follow the process to have it replaced due to their warranty, they were requiring me to pay nearly 12 dollars to replace something they said they would replace the warranty and not only replacing a part they know will eventually give out. I am filing this, as I am asking, to be supplied with a refund on the full controller and I’ll send it back and an upgraded paddle that doesn’t break, or at the very least a few new paddles to ensure u won’t have down time while waiting for any in the future with no charge to myself.

  Business Response

  Date: 07/15/2024

  Hi ******,

   

  Thank you for contacting us. The last email we have from you was from March where we resolved this issue. While the parts (paddles) are free the shipping after 90 days is not which is the $12 charge. We will not be issuing you a refund. 
  

  Thanks!

   

  Customer Answer

  Date: 07/20/2024

  
  Complaint: ********
  
  I am rejecting this response because: the business is selling devices with pieces they know will fail and then sell it as the only company to “lifetime warranty” all parts but require the consumer to cover shipping charges for items they know will fail. 12 dollars everytime they break is absurd and horrible business. I will accept multiple paddles to ensure I don’t have to keep replacing them monthly due to the bad design of them.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/7 I bought a controller in this company but two days later I found that the same controller depreciated over 100$. I asked they refund my controller or give me the price difference back they answered me they can’t do both.my order number is *****

  Business Response

  Date: 07/11/2024

  Hello,

   

  thanks for your order. After speaking with customer service your order had a discount applied at purchase. Also, we cannot adjust for perceived deflation. 

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #***** Order placed on 03/23/2024 Order received on 05/21/2024 *** tracking #********** They claim to be built in the USA. To my knowledge there aren't any hall effect joysticks made in America. When I heard Aim was coming out with hall effect joysticks I figured they would be manufactured in the USA like Aim stated on their website. Not only does my controller have ******* joysticks that are produced in ***** but as the tracking and as Aim support themselves stated. My controller was assembled and shipped out of ******. Nothing about my controller is American. It's a ******** controller fitted with ******* joysticks at a warehouse in ******.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a controller from them and paid extra for everything including fast processing and extended warranty. The controller came with flaws that make it unplayable. Sent the controller back and today it came with some fixes to the issue with the other part doesn’t even looks like they weren’t touched entirely. Pictures attached are what came back to me today the thumbsticks still flawed after they “fixed” it. Also, before sending it, I told them to change the thumbsticks to the ps black thumbsticks and they didn’t do that. They just put some black thumbstick caps in the return box. This is an expensive controller keep in mind. I want the same store credit as how much I spent or for them to get in legal trouble. My lawyer is on standby.

• Initial Complaint

  Date:12/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB, I am writing to file a formal complaint against Aim Controllers regarding an unresolved transaction. On November 5, 2023, I placed an order (#*****) for a custom *** controller, totaling $325.99. Shortly after, I received an unusual request from Aim Controllers, asking for a copy of my photo ID and the card used for the transaction, displaying the last four digits. Feeling uneasy about this request, I consulted my bank. They strongly advised against complying, warning of potential fraud risks. Aim Controllers' email stated that failure to provide the requested information within ten days would result in a refund. Despite multiple email communications and a voicemail left on December 11, 2023, my efforts to resolve this issue have been met with silence and non-action. I was once informed via email that my refund would be processed within three business days. However, to date, I have neither received any refund nor further correspondence from Aim Controllers. This lack of response and the failure to issue a promised refund is not only distressing but also unprofessional and potentially deceptive. I am seeking your assistance to address this matter. I believe that Aim Controllers' request for sensitive personal information is inappropriate and their failure to process the refund as stated is a breach of trust and customer service standards. My expectation from this complaint is a prompt and full refund of $325.99, along with an investigation into the company's practices regarding customer data requests. I appreciate your attention to this matter and look forward to a resolution that upholds consumer rights and business integrity.

  Business Response

  Date: 01/02/2024

  Hello, 
  
  Sorry for the misunderstanding regarding our payment review process. Please reach out to your bank as a refund was processed several days ago. 
  
  Thank you

  Customer Answer

  Date: 01/05/2024

  
  Complaint: ********
  
  I am rejecting this response because: After checking in with my bank twice this week, once on Wednesday January 3rd and again on January 5th, my bank shows no records of any refund.  I have attached my bank statement that dates back to December 18th, 2023.  This is prior to when you claim to have initiated the refund.  As you can see there is no deposit in the amount of $325.99.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:12/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this product last month, I received an email stating that my order was delivered by ***. When I came home the package wasn't at my door and i reached out to my neighbors and none of them had the package either. I reached out to the company and they said that they would reach out to *** to investigate and ever since they haven't been helpful. They refuse to provide me with an update on the investigation and won't even give me a case number. I have asked numerous times for a refund because this was for a gift for a date that has passed but the company continues to refuse. All I want is this situation resolved and get my refund.

  Business Response

  Date: 12/05/2023

  Hello,

   

  sorry to hear *** misplaced your package. We ship all packages requiring signatures to avoid this but it seems you opted out of this feature. Since we have *** do our shipping we have to wait for them to respond which can take some time. We are working to get *** who lost your package to cover the cost so we can get you out another controller! 
  

  thanks,

  Team Aim

  Customer Answer

  Date: 12/05/2023

  
  Complaint: ********
  
  I am rejecting this response because: I stated to you multiple times I needed the order(which wasn't a controller) by Friday 12/1 for a gift. Since the item didn't arrive on time I needed to buy something else so I just want my money back. I no longer want the item and just want my money back. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:11/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/4/2023 Total: $216.99 Order: 74170 Reason for refund: deceptive marketing Description: Picture made the product look much larger than real life. Upon receiving the product it was much smaller. Due to my hand size I was completely unable to use the device. I requested a full refund the day after receiving the product. They denied my request and said they do not give refunds for any orders. There was no warning of this drawback when purchasing.

  Business Response

  Date: 11/29/2023

  It is clearly stated on the website we use only officially licensed product from **** and ****. These controllers are no different in size for the originals and nowhere does it state the controller is larger than an official licensed controller. A refund is not possible. 

  Customer Answer

  Date: 11/30/2023

  
  Complaint: ********
  
  I am rejecting this response because:You did not state this policy anywhere that is visible before purchase. You hid this policy in a small section of your website. I am rejecting your response because of this misleading and deceitful policy. If you were not trying to hide this policy then you should have an alert that pops up before purchasing. You know what you are doing and it is wrong. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/04/2023

  The no return policy is not hidden and is infact in two different areas of our website ensuring it is visible to customer. I have attached pictures for reference.

   

  again no where on our website did it state our controller are larger than any other brand, nor can we find any communication of this person asking if the controllers are larger.

   

  the claim this person is making is false and should be removed as it is baseless and has no merit. 

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a controller from them with the deciding factor of choosing them over their competitor based on a lifetime warranty claim made on their website. On the main page of their site there is a section titled Why AimControllers? The first reason is their lifetime warranty. The site states "By choosing Aimcontrollers, you can count on products that last a lifetime. Our industry leading lifetime warranty means the end of worrying about controller issues. AimControllers has you covered!" I ordered my controller last September 30th, 2022. By February 27th of this year my controller had got to a point where I considered it unusable due to a common controller issue called stick drift. I decided to contact the company to get my controller repaired since I had my lifetime warranty. I was then told that the warranty doesn't actually apply to that part of the controller and I was going to have to spend $40 for the parts and an additional $20 for return shipping. Nowhere in their lifetime warranty statement on the main page is there an asterisk or small print saying conditions apply or anything to make anybody think they need to search for more info on the warranty. I brought this up and they just sent me a link to a different page on their site where the warranty details are. After going back and forth with them and debating whether I wanted to spend the extra money for the repair, I finally decided last week to just pay and get it repair. They responded and let me know that it is now an additional $20 because they are adding a stick drift prevention system to all controllers that come in for repair which to me indicates that this is a known problem on their end. In my opinion, the company should be responsible for these repairs since they know that they initially provided a flawed product. In the end I would either like a full refund of my purchase so I can buy the competitor's product or my current controller repaired free of charge.

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a controller to my son and after few weeks it stopped working, we contacted them and sent it to them and they fixed it , it worked again for few months then also stopped working . I can’t keep filing reports , sending it back and most likely it will break again. I want to return the controller before the warranty is over but they aren’t responsive

  Business Response

  Date: 07/10/2023

  Hi,
  
  Thank you for your order. While we understand you no longer want to send your controller in for maintenance, unfortunately you are outside our return window. For information regarding warranty & return please check the link below. 
  
  Thank you!  
  
  **************************************************