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Business Profile

Payroll Services

Allied Community Resources, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Payroll Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my payroll issued through ACR approximately in 2019-2021. I would like to retreive all of my W2's that were issued. Every time I call, they are denying my request, stating that they no longer have the records, which is illegal for them NOT to have them, as they originally issued them to me. I tried to access my employee portal, but they have closed it, after the program that I was working with (******** ******* ** ********, changed payroll providers. I tried to call ACR multiple times and they refer me to the new payroll business that now runs the program. I had no affiliation with them whatsoever. I called them anyways and they, as I expected, do not have any of my records. I reached out to them and was put on hold for an extensive amount of time then the call "dropped". I tried to email them, to no avail. The last time I contacted ACR, I left a voicemail for one of their supervisors and never got a call back.

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother suffered a stroke December 31, 2023, After going to the process I was told I would be getting paid to care for her. I was already working all week with only 1 day off & still caring for my mother with the time I had left. Making meals, laundry, hair, showers, etc leaving me no time for anything else. So it was alot for me to handle on my body physically but also mentally. Therefore I had to 100% percent leave my job for the sake of my health. I had gotten approved around march and was told I will start getting paid to care for her. I have been waiting up to a year and change and still no payment. My entire savings had been used up for bills it was an enitre setback for me and as well as my family for the roll in my household for finacially. I finally hear the company was no longer handling to payroll and now it is a new company. So currenty after waiting for that company to get back to me as well I am being told I do not get paid for the home care for my mom until after mid march. No recompensation, no back pay or pay for the time I am working currently. I feel so ripped off and like my time and care was not worth anything. Allied was supposed to pay me something and now there phone goes straight to voicemail.

  • Initial Complaint

    Date:03/06/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a payroll company that did not pay me for a time sheet that I submitted to them when they were contracted with ****** for the *** ****** *******. The timesheet was submitted to them on time and they overlooked it. They asked me to resend it and assured me it would be paid. Now they are saying it will not be paid because they no longer have access to the funds as they are no longer under contract. They were under contract during the time that my time sheet was submitted and they are obligated to pay it. It is for the pay period ending 12/15/2023 for 60 hours.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is supposed to provide verification of employment when asked and they tried to tell me they do not do that. I called the ********** ** ****** ******** and told them this l, the dss told me they are supposed to provide me with a verification of employment letter. I had to go back and forth with allied community resources for a month before they would finally provide one and when they did they intentionally left it incomplete and I was denied a mortgage unless I could get a complete verification of employment. Recently I made a request for paid family leave with aflac and they needed a verification of employment from allied. I sent allied the paperwork and again they sent it back incomplete which may cause my claim to get denied for child bonding for my newborn. I'm furious with allied community resources gross negligence. This is not okay and they need to be stopped. At this point they are interfering with people's lives! I want to report this!

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m an employee to my employer who uses this company to pay me. They mess up my wages and I’ve had multiple times of not getting paid. They cause a disparity in my quality of life because they don’t pay me on time or at all. I’ve been working four weeks without getting paid. This is federal money that they mess up with. Everyone in the reviews have the same story as I do of consistently losing money and not getting paid. Where does the money go? They owe me money, very fraudulent company and needs to be shut down.

    Customer Answer

    Date: 12/15/2023

    I was not paid for the week before last and this week instead of paying me 16 hours they paid me 8. They only paid me for 8 hours community mentor and they still owe me 8 hours life coaching. If you look at my paycheck stub, it only shows payment for community mentor. That means the owe me eight more for life coaching. This happens continuously and they are using federal money. I don't see how they are getting away with it but this is one of the handful of times they haven't paid me correctly.   

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A client is buying a home. This business has been sent request after request from the mortgage company for verification of employment since November 11, 2023. We were supposed to close November 30, 2023 BUT THIS DID NOT HAPPEN BECAUSE OF THIS COMPANYS FAILURE TO RESPOND. A VOE takes THREE MINUTES to fill out. Not only have they done a disservice to their employee, but they have put her in an awful position with the mortgage company, SELLER, selling agent and our agency’s reputation to get things done. what type of company does this to an employee? This is messing with their livelihood.

    Customer Answer

    Date: 01/02/2024

    The company finally sent us the VOE THIRTY+ days after the request. They filled in two lines.  They never called or responded to voice messages we left.  Meanwhile, their employee and my client had to get a hotel room instead of closing on time on the home the client bought.  My client almost lost the property because this company is so incompetent.  

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This payroll company did not send my direct deposit to my bank. ive called them several times and yet to receive the reason as to why my deposit was not sent to my bank. I need my money I have bills to pay

Allied Community Resources, Inc. is NOT a BBB Accredited Business.

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