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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 262 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 870 Customer Reviews

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    Review Details

    • Amelia M

      Date: 09/09/2024

      I am only leaving a 1 star because I have to in order to leave a review. Every single time I have need to get help from customer service the agents are in another country, have accents that are so difficult to understand, it always is so loud in the background and at this point it's my assumption that they utilize out of the country call centers because it's cheaper for them and this is just BS. It's frustrating to NEVER get any solid help or answers. I ordered a phone to have it shipped to my previous address which I have deleted before the order was even placed and updated and now I have to wait for my order to be returned and $$ given back to have it reshipped to the address that it should have sent to from the beginning! Do better BoostMobile. ************* is so important and with the treatment I receive over and over again its enough to be done with them all together! Nothing but a headache!

    • RHIANNON S

      Date: 09/09/2024

      I was approved by Boost Mobile online for a new Iphone and Infinite Phone plan. My order was processed, and I paid $59 taxes for the new phone. After 2days and not receiving an order confirmation for my phone, I chatted online with a *** who assured me my order was processed, confirmed my email and stated I would receive the confirmation within a few days. The next day I received an email stating I needed to contact them w/in 24hrs to answer security questions or my order would be canceled. I called and answered their questions--which were only confirming my shipping address and that I was porting a number. 2 days later-no confirmation email. I called customer service-they assured me they had my order, and I would receive an email from *** once shipped. 2days later, still no email but received a text from *** that the phone had shipped. This text was not triggered by BOOST it is a *********** I signed up with that alerts me when a package with my name and address is shipped. Package was to deliver on 9/5/24 3-7pm. At 5:45pm the truck was on my street when *** texted that the package was being returned to the sender at the sender's request. I immediately called Boost. They said it was noted by corporate to return because the account was ineligible, and it was company policy not to give any further information or explanation as to why. ON 9/6/24 I received an email from Boost that "An issue was identified while processing your recently placed order." I called the number in the email. After being placed on hold several times, I was once again told that I was deemed ineligible and for security purposes they could not tell me why. I told her as a consumer, I have a right to know why I am not eligible. She continued to ***eat that it was their company policy not to divulge information as to why and had no explanation why it took a week and as the product was delivering to come to this conclusion. They still have my $59 for taxes paid on a new Iphone I have never received.

    • Kristin B

      Date: 09/07/2024

      I have been with this company for a very long time, and they have took all perks away and I pay *****mthly. I am complaining because I was set up to make payment auto draft. Well this time they did not run card but suspended service. I called customer support who briefly told me it's a 4.00 convience fee for making payment, which not right considering it was suppose to come straight out bill pay. So when *** had me on phone card declined not because of funds but something with zip code which boost has bypassed a lot but this time this lady, I think her name was ***** would not help me after it declined. I asked for supervisor because I knew they would know what to do. She said they were busy and could be up to 30min, well mind you we had already been on phone for 30min. She then said she could transfer me back to someone who could help. She transfered me to the automated system again knowing I could not make a payment that way and also told me I would be speaking to a live person. She lied to me. I am very upset that I am having these issues with Boost and think they need to step it up if they want to keep long term people I feel they need to call me and make this right and figure where problem lies with payment. Sometimes you can an sometimes you can't does not cut it. I I have never had issues until last few months and when did they change it where they totally turn phone off. They never once said my contract had changed so that is other thing. Someone needs to let me know what I have in my plan now. Please Boost supervisor call me I don't want to leave the company but I don't like what is going on.

    • Teresa D

      Date: 09/06/2024

      Boost mobile took my order 4 days ago said everything was fine then when the package is out for delivery today they decide I'm ineligible to have service with them and they won't even tell me why!!

    • Ashley F

      Date: 09/06/2024

      "I was a Boost Mobile customer from 2020 to 2023, and my experience was extremely stressful. Boost Mobile allowed a hacker to switch my service from my ** Stylo 6 Android to an iPhone 12 Max *** without my consent, giving the hacker access to my personal information and draining my bank account. When I reached out to resolve this, I was met with unprofessional and dismissive representatives who either laughed, disconnected my calls, or refused to escalate my concerns. Despite numerous attempts to get help, they offered no resolution or compensation. This stripped away all trust I had in the company and made them seem complicit in the scam. I do not recommend Boost Mobile to anyone."

    • Jeremiah G

      Date: 09/04/2024

      I an a dish network client, have been for years. Have an 800+ credit score, 100% on time payment history.I have been with ATT for 20 years, same number. I recently decided to switch carriers. Applied for boost mobile, did a soft credit check and approved for services. Paid for plans. Confirmed purchase and seen it on bank info. No emailed receipt. Later got a call for phase 3 of verification, asked couple questions and said I was ineligible for services. Asked why they said they didn't know..... called several people at boost who said there is no explanation or person to talk to about it. Poor customer service..... I would avoid this place at all cost.... nothing but a headache. No reason but denial? Sounds like discrimination.......

    • Katlin N

      Date: 09/04/2024

      If I could give this business a minus I would do it times infinity. We had nothing but issues from the minute we switched from Cricket. The only reason we switched was to get new phones. Ours were starting to malfunction. They had a great down payment plan in our budget. What we didn't know was all the horrible customer service we received. It took almost 2 weeks to receive our phones. It was promised to be received in 3 days. Well that didn't happen. Then I had a "corrupted" e-sim supposedly thus resulting in text messages not working. Along with dropped calls and no service over 2 bars. No matter where I was. What would have happened in an emergency situation??? I can't tell you at this point how many calls I have made. They even tried to send me a BILL 1 week into having the phone stating that is what is required for "this type" of account. And we could not stop the direct withdrawal. I decided to just spend the money to switch to ******** Now they are telling me I canceled the return order and they don't see anything processed for a returned device. When I have proof of the return. I am so beyond done. They are refusing to pay me my money I spent on the device and service. With their customer service, their cell service, and everything else about them, they should be shut down at this point!! Stealing peoples money is not acceptable. I hope they go bankrupt or are forced to shut down. This is unacceptable and the WORST company I have ever dealt with!

    • Kristen S

      Date: 08/30/2024

      I'd give ZERO stars if it were an option.I upgraded my phone online because it would only be 3-5 days to receive the new phone. Apparently, it'll be 10+ days and there's no way to cancel the order. Or look it up online. No documentation in my account as far as a phone even being purchased.Not only was there no order confirmation email sent, but there's been zero communication from Boost as to when it was going to process or ship.Three phone calls in, still zero help, and two agents who "disconnected" the call.Returning the phone whenever I receive it and cancelling my service with them as soon as this month is up.

    • Jennifer R

      Date: 08/30/2024

      If I could give them a negative -100 stars I would, ordered a phone half way through shipping Boost contacted *** to have phone returned to them, no explanation nothing. I have spent the last 3 days on the phone with them, been hung up on over 3-4 times, told me I would have to wait 7-10 days for return of money and now the phone is on my account and I have to wait 5 days for it to be removed, which is the day my bill comes out. There customer service is useless with dealing with issues, I have been with boost for years without a single issue until now .

    • Melissa H

      Date: 08/30/2024

      They now will not remove autopay saying that all accounts are required for it to be on. Which I think is utter nonsense because I have been using Boost Mobile since 2010, and never once had issues with turning off auto pay, now they require it. Sorry that doesn't set right with me. Not everyone uses auto pay, not everyone has money in their account for auto pay to work, so to set it where the costumer can no longer disable it when they didn't even need it enabled is total BS to me.

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