Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered domain hosting and email services from name.com 12/17/2019, order id ********. This is to reserve our domain names until ****. We ordered email services for 2 accounts on 4/16/2021, order ids ******* and ********. We extended the email services to last until **** on 4/17/2021 with order id ************ email started behaving oddly and completely stopped working 3/25/2023. We have opened service tickets with them. Ticket ******* - About odd behavior, which name.com acknowledged via automatic email response, then deleted so no record shows on their website. What happened here?Ticket ******* - About not getting any email from our either of our domains. We tested and updated the ticket for several days. There was no response from name.com. Then they closed the ticket without any response to me.Ticket ******* - Ticket asking them to call me and explain why they closed ticket *******.We still have no email at our domains. Name.com does not have a working contact phone number, their website's chat agent has been disabled, and we still have not received any email for 6 days. We'd prefer that our email works, but if it doesn't we would like a pro-rated refund of the money we paid for services through domain hosting in **** and email through **** if they can't resolve it soon and insure we haven't lost any email since it is their email server that is supposed to be managing it, The lack of any ability to contact name.com's support or any response besides just deleting or closing tickets is disturbing to me. On a side note, they did respond almost immediately to my TrustPilot review of their support a few days ago, saying they would love to resolve this with me. Ironically, it was right after that that they closed ticket ******* without any contact from them or a resolution, or even an explanation.

  Business Response

  Date: 03/30/2023

  Hello, thank you for forwarding on. We have received the customer's request and history of events. We have located the customer's support ticket and responded with details for next steps. We also provided a one-time courtesy full refund for the last renewal for this email product, but did not delete the product. We will continue to communicate with the customer over the support ticket and assist with any questions. 

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your help.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I try to login to my name.com account, I receive errors, and the password reset does not work either. (This might be related to the fact that my account was hacked on 12/28/22, after which I changed my password. Although I did notify them on the same day that my account was hacked.) I contacted their support team by email on 03/12/23 (16 days ago) and was advised that they can't help me and I need to contact the abuse team. I emailed the abuse team and they responded after 4 days saying my account was closed and I need to contact the account recovery team. I emailed the account recovery team and they responded saying that my account is active and maybe I just forgot my username. I verified that my username is correct and told them that my username is correct and the abuse team told me to contact them. Then they told me that my issue is not support related and I should contact the abuse team!!!! I asked them to please stop sending me in circles and have not heard back from them since (2 days to date). This is a huge setback for me as I own multiple active domains through them, and an email I have connected to one of these domains has not been able to receive mail for over a month. All I ask is that someone take responsibility and help me access my account.

  Business Response

  Date: 03/29/2023

  Hello, thank you for forwarding on. We have reviewed the request and history of events. We reached out to the customer and were able to assist with getting them back into their account, they should be ***************** forward but we're happy to assist with any additional questions if they submit a support ticket. We are considering this request closed at this time. 

  Customer Answer

  Date: 03/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had my email accounts for my business along with my domains for the last 6 years, Over the past few months I have had constant issues with my email accounts. Emails disappear then reappear several days later. I get constant error messages, the system runs very slow. I contact them on several occasions regarding the issues. It takes them 5 days or more to respond to help tickets, they claim when they contact me that it is all resolved, Over the past weekend, on Saturday, March 25th at around 8pm all received and sent emails after 3/13/23 disappeared. When I checked them on Sunday, March 26 at noon they were all back only to disappear again at around 8pm. However they have not returned as of Monday 3/27 at 1:30PM and now I am not receiving emails. I contact live chat and was told there was nothing they could do to help that I had to send a help ticket. This company is costing me time and money and they need to get their system fixed. I just renewed my email accounts on 3/3/23 for $23.76 and they have not worked properly since before that.I feel this company needs to improve their customer service. I feel this company should issue me so form a refund as their product has not worked properly since the beginning of March.

  Business Response

  Date: 03/29/2023

  Hello, thank you for forwarding on. We have reviewed the customer's request and history of events. We have been responding to the customer's email requests and relaying the most recent information we are receiving from our email provider regarding the issues. We have issued a one-time courtesy for a full refund on the customer's most recent renewal order for a total of $39.57. We will continue to assist over email tickets with any future questions the customer may have. 

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service from Name.com and am having trouble accessing the product. They claim to have live chat support, but it does not work (I am unable to get their chatbot to connect me to a person. The button they say to click is not visible. I have faxed the company begging for assistance, sent several support tickets, but nothing. They do not have a phone number to contact, their number on BBB takes you to a recording about how great and easy their chat support is. I am unable to rectify the situation since they refuse to respond to requests.

  Business Response

  Date: 03/29/2023

  Hello, thank you for forwarding on. We have reviewed the customer's request and history of events. As of Monday, March 27th, 2023 the customer's request appears to be resolved. We received numerous email tickets and live chats from this customer that we communicated on to help resolve their email issues. At this time we are considering this request closed but will assist with any future questions over live chat or new submitted email tickets. 

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name.com has cut off email service for my business email without warning. They have now completely shut down all customer service. They are providing numerous, different, and conflicting reasons for the pre-paid email service not working. I cannot receive any emails at all; I deal with contracts that are time sensitive. Name.com is also my domain register. After they made several untruthful statements in live chat and via email to me personal email address, I began investigating Name.com, which is now owned by Identity Digital. I learned that many people are experiencing similar problems with the services from Name.com/Identity Digital for, including legal problems and costs pertaining to domain names. I am deeply concerned that they have, or intend, on selling my domain name, as others have reported. I have screenshots of live chats and emails from Name.com evidencing several excuses for the shut down of my email. Other online complaints state that Name.com/Identity Digital purposely deny phone support in order to avoid accountability. This company has a different number to call if law enforcement is involved with the customers' issue; that number also denies the business customer access to a live person. I am a realtor and can be liable and sued for untimely presentation of contacts; name.com live chat representatives expressed no concern whatsoever. I am required to maintain digital records that come through the email that I have paid name com/Identity Digital to manage. The last excuse I received via my personal email is that they are undergoing mitigation and maintenance and that they cannot determine when my email will be accessible, but they previously told me ***** hours after changing their DNS settings according to their live chat directions. I have maintained and paid for my domain and email since 2016. My service is paid in full until 8/2023. I need to access confidential emails that have been sent since 3-13-23. ***************** is my private email

  Business Response

  Date: 03/17/2023

  Hello, thank you for forwarding this request. We have reviewed the customer's multiple ticket and chat requests and can confirm we have been responsive and in communication. Earlier this week we identified issues with the email product that required a unplanned maintenance to fix the issue. We believed the issue to be resolved, but are continuing to assist any customers who are still experiencing issues. We are currently reviewing this customer's email issues and will continue to be in communication over a ticket reply with updates. 

  Customer Answer

  Date: 03/18/2023

   
  Complaint: 19601942
  
  I am rejecting this response because:

  Name.com, known also as Identity Digital, has submitted a false statement to the BBB. This company has been nonresponsive. Name.com/Identity Digital has complaints circulating the Internet from others who have had the same experience and who reported online that the end result was that this company ultimately lost their domain. This company discontinued its live chat support, which is part of my pre-paid service. They blocked my IP address, I established live chat on a second device and a third session on a third device; all devices were blocked from live chat. After being completely blocked from customer support and becoming aware that ********************/Identity Digital disrupts pre-paid service and delays domain purchases in order to market and sell domains for amounts up to $2,500, I had a senior level software engineer examine the email and live chat responses from this registrar and access my email remotely. This registrar detailed in writing after I filed this complaint that my email may receive duplicate emails and old, expunged emails during this update; the software engineer advised that Name.com/Identity Digital was not providing factual information to me. The professional I selected to assist me took several hours to bring my email service to function. Name.com/Identity Digital advised me, in writing, that if I continued to communicate on my service ticket about the numerous problems with the email service, that they place my service ticket last in their queue. The conduct of this registrar  has affected my ability to perform my job and can place me at risk for being sued (I am a managing broker). I am transferring my domain due to the dishonesty and unethical conduct of Name.com/Identity Digital and because they create a liability for my company and a personal liability. I am deeply concerned that they will retaliate by delaying the transfer more than 24 hours or not transfer it at all; they do have ICANN complaints that others have detailed in online reviews. I am also owed a refund for the portion of my pre-paid service that I am unable to use; my Name.com service expires in August 2023. Please advise if you would like me to forward the emails from Name.com that confirm the details herein this response and that I received after I initiated this complaint. 
  
  Sincerely,

  
  *****************

  Business Response

  Date: 03/22/2023

  Hello, thank you for forwarding on. We emailed the customer three separate times last Friday, and confirmed their email was working. We have not heard a response from the customer since then, therefore we considered the request closed. At this time the email should be working, but were happy to assist with anything further needed. We have acted in accordance with industry standards and will continue to assist the customer over ticket responses. 

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19601942
  
  I am rejecting this response because:

   

  Name.com repopulated thousands of emails that were expunged from my account going back as far as 2018. I hired an IT professional who used a thunderbird program to preserve important emails. Name.com sent me an email stating that I may receive "duplicate and old" emails, but they refused to correct this problem which rendered my account unable to receive any emails whatsoever. This email is not working due to Name.com fixing my account; it is working because I paid an expert to fix the account which took about 4 hours. As soon as I can be without service for the 24 hours that it will take to transfer my domain, I am switching domain/email hosting providers. Thus far, Name.com has lied in it's service ticket and live chat responses, lied in it's first BBB response, and lied in it's second response to this BBB complaint. Name.com blocked the ** address of three of my company devices from it's live chat customer support, effectively providing no support. The amount that I have paid Name.com for this year's domain/email hosting service expires in August 2023. I should be refunded for the number of days that I will not be using name.com and for which I have already re-paid. The new hosting company that I have paid for has indicated that name.com should release my domain within 24 hours, once I initiate this process. Based upon the outright dishonesty by name.com evidenced in their service ticket, live chat, and BBB responses, I am deeply concerned that this name.com, aka Identity Digital, will hold my domain hostage and continue to cause more problems. Once I transfer the domain, I will respond with the per diem amount that I should be refunded for the name.com service that I will not be able to use due to the problems that name.com has with it's email service rendering it unable to be used for excessive periods of time. I am seeking a refund and no interference from this company while I transfer my domain. Again, name.com left my email unusable and I hired a third party to remove years old, expunged emails that name.com repopulated into my account. 
  
  ***************************************

  Business Response

  Date: 03/28/2023

  Hello, thank you for forwarding on. We have reviewed the response and the case as a whole. We have been communicating updates and responding to the customer's request to the best of our known abilities with the status of the email issues.  We emailed the customer on March 17th but never heard a response, and even reached out a couple of times on the email ticket thread asking if anything else was needed, but continued to not receive an update from the customer's end. At this time we have expedited the transfer out of the domain, and have provided a one-time courtesy refund for the email product. At this time the customer should be set up to use services with a different provider at this time, but we are happy to assist with any further questions if the customer updates the email ticket thread we are in communication with them on. 

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name.com implemented security controls somewhat recently, whereby a 2FA code is sent to an email or mobile number. The email and mobile number they have on file aren't something I can access.Because of this, having gone through their support channel, they refuse to update the account information to let me regain access, citing their inability to "validate" that I am the account owner.I have provided the following information and supplemental suggestions to allow for account owner verification - Photocopy of my passport - Proof of life photo of myself holding my passport - List of all transactions (dates, amounts, and ending 4 digits of cards used for the last three years of transactions)- The PayPal email address associated with PayPal transactions on the account - A list of domains on the account, including two that are literally my name - The account username - An email address I still control that was formerly the primary email address - Information on a support ticket from 2013 whereby I listed email addresses I could be contacted at that include my full name, at a previous employers domain - Offered to include DNS records for strings they provide me to prove domain control (common domain control proofing measures employed by companies)- Emailing me at the original email on the account My request to them has been to ensure my account information is brought up to compliance of their policies, but they cite the inability to validate who I am as the reason for refusing my request. Having been an account holder for nearly 10 years, I would expect customer service that's willing to be reasonable. Come Dec of this year I will lose access to my primary domain that I use for email, and have used for email for nearly 10 years because of their refusal.As is easy to imagine, this has the potential to be severely impacted should I not receive financial information, etc.My ask is simple: work with me, please. To date, they seem unwilling.

  Business Response

  Date: 02/24/2023

  Hello, thank you for forwarding on. We were able to come to a resolution with the customer today and are considering this case closed at this time. Per ICANN regulations, it is the domain's owner responsibility to keep account contacts up to date and ensure they are legitimate. Since the contact information on the account was not kept up to date or legitimate, the customer was unable to access their account using our automated flows, and we required more documentation in order to verify as the true owner to ensure we are remaining compliant with industry standards and online security. We have acted in accordance with industry standards, have been in communication with the customer, and advised the customer follow protocols to avoid this happening again.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using name.com for my domains for months. Last month I decided to use their email and hosting feature. I hired someone to set it up for me. That person stole my account and changed the security settings. Name.com understands the situation and although I have provided everything they have asked for, refuse to allow me back into my account. This is affecting my revenue daily.

  Business Response

  Date: 02/17/2023

  Hello, we have reviewed the request and history of events. We were in communication with the customer and responded to all of their requests in a timely manner. After verifying information for security protocol, account access was issued February 14th, 2023 and the customer responded thanking us. We have not heard from the customer since so we are considering this request closed, but are happy to assist with any other questions. 

• Initial Complaint

  Date:12/23/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've used Name.com for our domain name for many years now. The previous person who managed the account left the office and I took over the operations. We needed to get access to the domain server in order to update the website and they have not been helpful in giving us access. They refuse to tell us what e-mail address is attached to the account so we could do a re-set of the username and password. They asked for a letter that we provided but they judged it wasn't good enough. They want a copy of the license of the previous employee but he doesn't feel comfortable giving it to us. They offered to call the office, but they want to speak to the previous employee, yet he doesn't work here anymore. The only way to contact them has been through support tickets and they take days, if not weeks, to get back to us.

  Business Response

  Date: 12/29/2022

  Hello, thank you for forwarding along. We have reviewed the customers request and history of events. We have been replying to each of the customers email ticket requests regularly. It is the account and domain owners responsibility to keep the contact information updated as this is the information we verify in order to ensure we are remaining complaint with security protocols. We are unable to disclose the current information on the account as that would be a breach of personal privacy of the current listed owners information. If the owner of the account is unable to login on their own accord, we require additional information for verification before we can assist with account login access. We have updated the email ticket with our latest response on next steps. We have acted in accordance with industry standards of verification and security protocol and will continue to monitor the email ticket thread for what weve advised. 

  Customer Answer

  Date: 12/29/2022

   
  Complaint: 18631265
  
  I am rejecting this response because:

  We offered to take a phone call at our phone number that is registered as you requested, then you declined to do that.

  Then we provided a letter that was notarized and a copy of a driver's license as requested, now you've rejected that.

  I don't know what "industry standards" are, but we've done our best to comply with everything you've asked so that we can get access to our account, and you keep rejecting it.

  
  Sincerely,
  
  Fr. ***********************

  Business Response

  Date: 01/09/2023

  Hello, we have reviewed the request and history of events. It appears the listed account owner reached out to us directly and we assisted with them getting access to the account to make any contact changes moving forward for the new owner. The account has been successfully accessed with needed changes as of 1 week ago therefore this request appears to be fulfilled at this time as of a week ago. We do not see any open ticket requests for this account, if there are any further questions with accessing the account we will assist over email ticket. We are considering this request closed. 

• Initial Complaint

  Date:12/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent charge was made to my company account through Name.com, I can not reach anyone to explain my issue. I need an invoice to close my account for the month. Incident happened 11/15/22 for $17.98. I've had to cancel corporate card. I need help.

  Business Response

  Date: 12/08/2022

  Hello, thank you for forwarding on. We were unable to locate an account with the information provided and will need more information to assist. We attempted to call the customer and left a voicemail. In a live chat conversation we stated what information we needed but did not receive a reply back. We have emailed the customer and will monitor their response to assist further. 

  Customer Answer

  Date: 12/08/2022

   
  Complaint: 18537415
  
  I am rejecting this response because:
      There is no information I can provide this business because I did Not make this purchase. I can not give you my credit card number because you have misused it.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline:*Late Sept - saw my website builder + ****** suite were expiring. Went to renew in name.com dashboard Website builder completed without any error. ****** suite fails and did not renew.*Support said it was my payment/bank. Heard this from 2 support people. It was not a problem with my payment as website builder went through.*Support then said I need to renew on the expiration date which was a few days later *I tried at that time. Fails again and also purchases website builder again.*After many attempts with different payments and work arounds - contact support again *Support says they will have to do it from their end - to purchase credit on the account for the amount in question - $288 [2 users at $144 annually]. *I dispute the duplicate $38.88 for web site builder due to name.com error via Chase Bank.*Finally - beginning of October my account is restored and working. *Beginning of November - my account is suspended and sent to chargeback department at name.com. *Support told me they no longer could help. Confused on why my ****** would be suspended after a 2-3 week battle to get it reinstated and paying the necessary fees. Call number is automated!*Check my Chase account to see on October 31st - name.com refunded me the $288 without any explanation/authorization and has suspended my account. ***** confirmed via phone name.com initiated refund.I cannot access any of my documents/financials/emails/etc. I have yet to hear from a person from this department on why they continue to cause these errors at my expense. I have asked for a call back and have not got that either which I believe would have cleared this up in less than an hour.I am asking for one month ****** Workspace and am willing to pay the fee for such since they refunded me the initial annual fee[unclear why], reimbursement of the $38.88 duplicate. After all the errors, time, and frustration caused by name.com - I no longer want to use them to purchase products.

  Business Response

  Date: 11/11/2022

  Hello, thank you for forwarding on. We have been in communication with the customer and will continue to assist as we move through this request. We will update the customer over ticket email as we confirm new updates. 

  Customer Answer

  Date: 11/12/2022

   
  Complaint: 18384299
  
  I am rejecting this response because:  while they have been in contact.  They have created this mess with no clear rhyme or reason.  I disputed a duplicate charge due to their customer service inept handling of my request.  I have been told when a customer files a chargeback we tend to refund other recent transactions as a precaution".  This wasnt a recent transaction-this was from a month ago and I have made other purchases after this said transaction.  When chargebacks are filed with any bank the amount and what it is For is made very clear to the merchant yet they chose the $288 randomly - not website builder not domain purchases. My account continues to be locked due to their doing and have not been given access to my business.  I have asked for a month of ****** workspace which Im happy to pay for.  As of now-chase has put a temporary hold on the $38.88 refund pending name.com response.  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 11/14/2022

  Please see attachment

  Business Response

  Date: 11/17/2022

  Hello, thank you for forwarding on. In our ongoing communication with the customer, we responded this week that we reactivated their account but did not hear back from the customer. We sent another message as well today informing them their account is active and ready to use again. At this time, the request is completed in full so we are considering this request closed. Name.com will continue to address any questions or issues the customer replies with in our ongoing communication.

  Customer Answer

  Date: 12/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************