Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer of ******************** for over 20 years. Currently, I am facing an issue where I cannot log in to my account due to an incorrect phone number listed in their system. The last four digits of my phone number are listed as 4442, but they should be 2224.I have already provided a copy of my ID (front and back) to verify my identity, but despite this, Name.com is refusing to grant me access to my account because I cannot recall the exact details of my last transaction. I typically pay on a yearly basis, and given that my credit cards frequently change and get lost, I no longer have the information readily available. *** also recently changed banks, which has made it more difficult to track down the payment history.I asked customer support if there were alternative methods to verify my account, and the representative, ****, informed me that he could not assist me and that it would need to be escalated to a senior team. While I was able to change my password, the issue remains with the incorrect phone number entry. It is clear to me that this is my account, and I could have provided additional information, but **** refused to help, even after multiple *********** make matters worse, during three separate chat sessions, I was abruptly cut off while trying to communicate. This behavior is completely unacceptable. At this point, I no longer wish to continue doing business with Name.com. I am requesting that my domains be released so I can transfer them to another provider.The lack of support and disregard for customer service is disappointing, and its clear that Name.com does not value its long-term customers. I expect my domains to be returned promptly.I understand the importance of security, but there needs to be other options to verify an account other than last transaction. Especially when I like many only pay for a domain once every year. I can't tell you how many times I replace a card in a years time. This is frustrating and maddening.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a Domain name and have not been able to access it for my products.I purchased it ( My Pocket **********) on 2/20/24 for 2 yrs.I desperately need it ASAP.Thanks, ***. *********************************************************.

  Business Response

  Date: 02/06/2025

  Hello, thank you for outlining the issue you are facing. It appears you have been able to access your Name.com account containing this domain name since the submission of this complaint. Should you require any additional assistance, please feel free to submit a support request here: ****************************************** and we would be happy to help! We have acted in accordance with industry standards and are considering this case closed at this time. 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22805566
  
  I am rejecting this response because: Someone needs to walk me through the process of accessing the domain name (******************) in person please.

   

  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased a domain from them sometime in the last 2 yrs. He doesnt need it anymore and we have been trying to cancel and get a refund but they insist we need to log into the account to do it. Unfortunately the email that was used to sign up does not exist anymore, so even if we try to reset the username, its sent to the nonexistent email. They keep sending us the same emails to reset the username so we keep going round and round. We need it canceled and we need our money back and the automatic billing to stop.

  Business Response

  Date: 01/15/2025

  Hello, thank you for outlining the situation. We have responded to your support ticket with additional information and next steps, please feel free to review that and reach back out for additional assistance. We have acted in accordance with industry standards and are considering this case closed. 

• Initial Complaint

  Date:11/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have used them for over 4 years. Renewed Oct 31 and noticed 2 days ago I had not had a visitor since Nov 11 so check my website and it was suspended. Contacted them and was told *******, then told Spamming from my email. Was told they would release my site but when I started asking questions they refused to release my site. 2 issues, 1st it's a read only site and no one can click on anything and 2nd I have sent 4 emails in the past year and all business related (Colleges, Legal/Law, ABA and certifications related). Now they just keep giving me the same reply as the one before.

  Business Response

  Date: 11/27/2024

  Hello, we are sorry to hear of the frustrations you have faced and appreciate you outlining them here. We have reviewed your recent support correspondence and can see you are in the process of migrating your services elsewhere. Should you decide to continue utilizing our platform, please feel free to follow up on your recent tickets and we would be happy to assist further. 

  Customer Answer

  Date: 11/27/2024

   
  Complaint: 22594532
  
  I am rejecting this response because:
  They gave no explanation for the issue and I'm migrating because of their failures. They need to reimburse me for the amount left on my hosting and email. They also need to reimburse me for the time my site was down due to their incompetence.

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/13/2024

  Hello, we have followed up once more via the email on file for the account with additional information on this matter. Should you need any additional assistance, we are happy to continue assisting on that thread. We have acted in accordance with industry standards and are considering this case closed. 

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********* expires and should renew on Nov 21st. Today is Nov 18th and I tried to cancel the service that I no longer need. They billed me early on Nov 16th and will not refund me the money. Their support refuses to acknowledge that I was billed early, only that I am on auto renewal. I don't know why or even how an auto renewal gives them the right to bill one week early and not give me the chance to cancel my account before the expiry date of Nov 21, 2024. The funds I paid of around ***** is USD funds

  Business Response

  Date: 11/27/2024

  Hello, thank you for outlining the details of the issue. We have reviewed your recent support requests as well and followed up with additional information regarding automatic renewal settings and next steps for you. Please feel free to review and respond to our recent ticket and we would be happy to continue assisting in this matter. We have acted in accordance with industry standards and are considering this case closed. 

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account renewed yesterday and I did not want this service. Their renewal email made it to my junk folder. So today on the first business day after the charge I asked for a refund. Well they offer refunds just not on renewals. They know people dont renew so they have this policy. They would not do anything for me even though their policy is confusing since it is different between first buying or renewals. They are not a good business

  Business Response

  Date: 11/13/2024

  Hello *****, thank you for outlining the issue you are facing. Renewal reminders are sent to the registrant email on file prior to any billing events taking place to allow users time to make any changes to their renewal settings. We have followed up on your recent support ticket with additional information for this matter. We have acted in accordance with industry standards and are considering this case closed.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** reach firm to resolve problem.

  Business Response

  Date: 10/03/2024

  Hello ******, thank you for outlining the issue you were facing. After review, it looks like you were able to get in touch with the Support Team to get back into your Name.com account. Should you still have any questions or concerns, we would be happy to assist with those and you can respond to your recent ticket for us to take a further look! We have acted in accordance with industry standards and are considering this case closed. 

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to bring to your attention that last year I fully paid for the transfer of the domain ********, which belongs to one of my clients, to Name. Following this, I received an email from ****** requesting the renewal of the ******** domain. Given that I had already paid the renewal fee to Name, I assumed that this email was sent by mistake or as part of an automated system. Nevertheless, for reassurance, I contacted Name.coms support team and raised my concern. According to the official response from **** at Name, they confirmed that the domain was renewed and no further action was needed.Despite this, the domain was suddenly deleted, and the site has been offline for one year.After numerous discussions, Name.com has refused to accept responsibility for this issue, and my client has suffered significant direct and indirect damages, including:- More than a year of the website being offline and the loss of its ranking on ******** Costs incurred for SEO and advertising to rebuild the site's ranking;- Loss of customers and business opportunities.Furthermore, my own reputation has been damaged as a result.Unfortunately, despite numerous efforts, I have not received any response acknowledging their fault, while all the information clearly shows that neither I nor ****** have been negligent in this matter.Therefore, I kindly request that you, as the competent authority, review and verify the attached documents that provide evidence of the gross error by Name. If confirmed, I request that my complaint against Name.com be registered and pursued.Considering the good track record of Name.com in the past, and given that this negligence has caused considerable direct and indirect losses to me and my client, I propose a settlement agreement without the need for a lengthy and costly legal process. I am seeking a total compensation amount of $19,000 If you are inclined to settle with the proposed amount, please respond within 2 weeks.Thank you

  Business Response

  Date: 09/16/2024

  Hello, thank you for outlining the issue you are facing. We would suggest reviewing the correspondence on your recent ticket regarding this matter for additional information. We are considering this matter closed and have acted in accordance with industry standards.

  Customer Answer

  Date: 09/16/2024

   
  Complaint: 22231193
  
  I am rejecting this response because:
  

  Dear Name.com legal team,
  
  With all due respect, unfortunately, your statement is not accurate.
  
  Throughout our several weeks of communication, I have asked a few simple and clear questions, none of which have been answered adequately.
  
  I had fully paid for the renewal of the domain, yet the domain for my client was not updated as promised.
  
  Please kindly respond to the following straightforward questions:
  
  1. Is my claim regarding the payment for the domain renewal, along with the confirmation of payment from Name.com, inaccurate or unfounded?
  
  2. Has ****** been negligent in this process, or is it Name.com that accepted the renewal fee but failed to renew the domain, resulting in my clients website being offline for more than a year?
  
  I would greatly appreciate clear and honest answers to these questions, as the matter has caused significant harm to my client and myself. If this situation is not rectified, I will be left with no option but to pursue further actions to recover the damages incurred.
  
  Thank you for your attention to this matter. I look forward to your prompt response.
  

  
  Sincerely,
  
  ***** ******** I ********

  Business Response

  Date: 09/26/2024

  We would suggest reviewing the correspondence on your recent ticket regarding this matter for additional information. We are considering this matter closed and have acted in accordance with industry standards.

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22231193
  

  **Subject: Official Complaint Follow-up and Request for Immediate Resolution**
  
  Dear ******************* am writing to express my deep concern and dissatisfaction with how the issue regarding my domain transfer has been handled. Despite submitting multiple tickets and making numerous efforts to resolve the issue, the domain [********] was mistakenly deleted by [Name.com], and the company has not provided any satisfactory explanation or solution.
  
  The lack of responsibility and transparency from your side has caused significant damage, not only to my business but also to my client, who owns over fifty websites. Naturally, due to his busy schedule and the trust he had in me, he assumed that this domain was actively promoting products on ******, just like his other domains. This issue has persisted for over a year, resulting in substantial financial and reputational losses.
  
  I would like to emphasize the following points:
  
  1. The domain transfer was completed, and all related fees were paid in accordance with industry standards.
  2. I did not receive any warning or notice from [Name.com].
  3. After contacting your support, I was assured that there was no issue, which turned out to be completely inaccurate.
  4. Despite escalating the issue, [Name.com] has refused to take responsibility.
  
  Since the domain has been renewed, I am now only seeking compensation for the financial and reputational damages caused by this issue. I expect to receive a response with a clear plan for compensation within 48 hours. If I do not receive a satisfactory resolution, I will pursue the actions mentioned above.
  
  I hope this matter will be addressed with the seriousness it requires, and swift action will be taken.
  
  Sincerely,  
  ***** ********* ********
  
  **Complaint ID: **********
  

  Business Response

  Date: 10/03/2024

  At this time, we would suggest reviewing the correspondence on your recent ticket regarding this matter for additional information. Should you have any additional concerns, we would suggest directing those to the contact mentioned within our previous responses. We are considering this matter closed and have acted in accordance with industry standards.

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22231193
  
  

  Hello, 
  Thank you for your response. Unfortunately, I didnt fully understand your message. Could you please clarify if the provided documents are not sufficient to indicate name.com's negligence, or if my request was closed due to name.com's lack of response?
  
  As you can see, they have neither rejected my documents nor provided any justification for their own error. They have simply stated that it has been closed!
  
  Since name.com has not yet provided a clear response and the issue remains unresolved, I kindly ask you to review the matter again. If any additional documents are needed, I am more than willing to provide them.
  
  Additionally, I plan to soon publish all the relevant information and documents on my LinkedIn page, and I will send you the link once it's available.
  
  I also sent this email to name.com support team 4-5 days ago but given an unknown reply...
  
  Thank you for your cooperation.
  

  **Final Attempt for Amicable Resolution**
  
  Dear ******************* hope this message finds you well.
  
  Regrettably, due to the negligence of name.com in failing to renew the ******** domain, my clients website has been down for a full year. Despite numerous efforts to reach an amicable resolution, both through your support tickets and a complaint with the BBB, no satisfactory result has been achieved.
  
  As a final attempt for a peaceful settlement, I am offering you the opportunity to resolve this issue by paying $25,000 in compensation for the one-year loss.
  
  If this is not acceptable, I will be forced to take further action, which will include sharing the situation publicly on my LinkedIn profile and with my network of contacts. As you are fully aware, name.com is solely responsible for this problem, and what makes matters worse is the blatant disregard for customer rights and the attempt to evade accountability.
  
  Since this has been a significant affront to me, I give you my word that after this email, I will not consider any further settlement offers except through a final legal ruling. I have done everything within my power over the past months, yet instead of addressing my lost rights, you have chosen to stand by your at-fault employee.
  
  Should you be interested in resolving this issue amicably, please respond within the next 24 hours.
  
  Best regards, 
  ***** ********* ********
  
  
  **Title:** 
  ?? Serious Warning: Avoid Using Name.com for Domain Registrations
  
  **Post Body:**
  
  Hello, 
  I would like to share my personal experience with **Name.com** regarding their handling of domain registrations, which caused a significant loss for my business.
  
  More than a year ago, I transferred a domain with the extension .at  to Name.com for one of my clients. This client had ***** websites that managed for SEO purposes. Despite making the payment for the domain renewal (as shown in the screenshot below), the domain was **never renewed** by Name.com, leading to the website being down for **over a year**.
  
  I contacted Name.com multiple times through their support ticket system and even escalated the issue to ****************************, but I received no proper response or resolution.
  
  In short:
  
  1. I paid for the domain renewal, but Name.com failed to renew it with **********.
  2. Name.com provided **false information** in response to my ticket, claiming the renewal was successful.
  3. The domain expired, and my client's website remained offline for over a year, causing severe financial losses.
  
  ### My Request:
  I am still open to a **mutual agreement** if Name.com compensates me for the damage caused ($25,000). If I do not receive a response within 24 hours, I will be forced to take the next steps:
  
  1. **Publicly share my experience** on ******** and with my network of business contacts.
  2. Pursue **legal action** to claim compensation for the damage caused by Name.coms negligence.
  
  ### What You Should Know:
  
  Name.com may have a longstanding reputation in the industry, but this experience has shown that **customer rights are not their priority**. They ignored my case, failed to acknowledge their mistake, and refused to provide a fair resolution.
  
  **Why take the risk** when there are many other companies in the market that value their customers?
  
  If you are considering using Name.com for domain registration, **think twice**.
  
  For full details and evidence, including screenshots of my payment and support tickets, visit my blog: [Link to your blog]
  
  Sincerely,
  
  ***** ******** I ********

  Business Response

  Date: 10/09/2024

  Thank you for outlining this additional information. We have responded to your previous and recent tickets with a more appropriate contact to field your questions and issues, which we would recommend reviewing at this time. However, should you have any new support related requests, we would be happy to assist you with those via ticket.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22231193
  
  I am rejecting this response because:
  

  Dear bbb Manager,
  
  As you can see, name.com has been evasive in responding to my request for clarification, showing a lack of regard for customer rights. I have shared the issue on LinkedIn as well
  *************************************************************************************************************
  
  , and you can also find more details on my website: ********************************
  
  Please bring this matter to attention on the name.com page in bbb so that more people are aware that if there is a mistake by the employees of name.com, the customers are held responsible, and requests for clarification are met with disrespect and irresponsibility.
  
  Finally, I would appreciate it if you could review my documents and the response from name.com and share your thoughts.
  
  Thank you and best regards,  
  

  Sincerely,
  
  ***** ******** I ********

  Business Response

  Date: 10/18/2024

  Hello,

   

  We have provided several options for the customer in our ******************** responses and have a customer support ticket where we are in communication with them. However, the customer continues to respond on the ********************, and we will not be responding any further, as we have already provided a solution multiple times, but we will continue to monitor the customer support ticket to communicate with the customer. 

   

  Regards,

  --

  ****** *******

  Customer Support Lead, Business Outsourcing Solutions

  

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22231193
  
  I am rejecting this response because:
  

   

  Final Request for Action Regarding Complaint Against Name.com
  
  Hello,
  
  I recently submitted a complaint regarding the performance of Name.com, and I have now received a response from the company which I find completely misleading and inaccurate. All of their explanations were overly long and convoluted, seemingly designed to distract from the real issue. In the latest ticket I submitted, I also received a vague and meaningless response, which I have attached.
  
  Based on my experience and the responses Ive received, I believe that Name.com is not being truthful about the situation, and their replies do not reflect the reality of the problem. I kindly request that BBB take the final steps or necessary action in this matter. I no longer need to receive false responses from Name.com.
  
  Best regards,
  
  ***** ******** I ********

• Initial Complaint

  Date:08/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bogus company supports multiple websites that they are the domain owner of. They filed gopway1.com in January 2024. This organization continues to send unauthorized text messages and make unauthorized calls to individuals' personal phones with total disregard for the national no call registry using false identities and most likely spoofed numbers. They refuse to acknowledge stop and provide a link to gopway1.com in their text messages. This company is an accomplice to the activity since they own the domain. They need to tell their partners that they are going to face legal action if they fail to cease and desist.

  Business Response

  Date: 08/13/2024

  Thank you for detailing the issue you are experiencing. The domain name mentioned is with us as the registrar, however, we are not the registrant (owner). If there are additional concerns regarding any alleged illegal or infringing activity related to the domain name, we encourage you to submit a request to our Abuse Team here: ****************************************. Depending on the alleged activity, you may also consider reaching out to the abuse contact for the web hosting provider or email service provider as they may be able to take more appropriate action. If you are still experiencing issues, you can follow up via your previous abuse form with any supporting documentation for further review. At this time, we are considering this case closed and have acted within accordance of industry standards. 

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22095205
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/16/2024

  Their response was lackadaisical as expected. This business has been licensed and relicensed for years and I'm afraid with most likely very little scrutiny if any. They apparently operate several dubious websites all listing their address and phone as the website contact. Apparently these bogus political sites like gopway1.com and others only list their website owner as Name.com ***. 

   

  Domain Listing:

   

  Domain Name: GOPWAY1.COM

  Registry Domain ID: **********_DOMAIN_COM-VRSN

  Registrar WHOIS Server: whois.name.com

  Registrar URL: *********************************

  Updated Date: 2024-01-19T14:25:44Z

  Creation Date: 2024-01-19T14:25:43Z

  Registry Expiry Date: 2025-01-19T14:25:43Z

  Registrar: Name.com, Inc.

  Registrar IANA ID: 625

  Registrar Abuse Contact Email: **************

  Registrar Abuse Contact Phone: **********

   

  There is no owner of the website named yet they identify themselves on text messages created on rented internet phone lines as ***********************, ***************************, *******************, etc. as if someone is truly that gullible. I believe it's iunethical and potentially illegal for them to impersonate someone who they are not. They are successfully making themselves fools rather than assisting their cause. I want to communicate with the actual owner of gopway1.com, the person who funds all of these little monkeys on these phones leased from resellers like Telnyx, Bandwidth.com and Commio to named a few. They also need to realize that "STOP" means stop or I'll *** you for harassment and using private property of individuals that being their airtime minutes. The *** and FCC both require them to have their bottom feeders refer to the national no call registry BEFORE making random phone calls. They could lose their communication license and internet privileges if found to be in violation of federal statutes. That includes spoofing numbers. They apparently are unaware that they automatically give their location once they access an IP address to make that text or call that is only going to get blocked. If Name.com, *** can't handle the scum bags that the register websites for then they need to give the owner's name up so they can be dealt with via the people they're harassing or with law enforcement if need be. No one is above the law. I have also filed complaints with the Colorado AG office and the ***.

  Sincerely, 

  D. Kesterson 

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the victim of identity theft I was working with name.com because I couldnt get into my account because someone had used my account. During the ***************************** allowed another person to take over my domain

  Business Response

  Date: 08/13/2024

  Hello, thank you for outlining the issue you are facing. We take account security seriously and require a certain level of verification before allowing access to an account. If a domain name remains expired, it will reach a point where the domain can be registered by a new registrant. Unfortunately, it appears this is what happened in this case. If you are needing additional assistance, we suggest following up through your latest support ticket. We have acted in accordance with industry standards and are considering this matter closed.