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Business Profile

Security System Monitors

Notion

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/28/2024 I placed two online orders for sensors. The price was charged to my credit card and I was notified by ******* that the orders had been placed. However, I have never received the products and Notion has failed to respond to my inquiries about the orders.#NOT17697 $126.14 #NOT17698 $210.94

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a personal Notion account. Under their terms of service, I can get more than 1K items in the free account. However, when I shared an item with my wife, they mysteriously turned my account into a corporate account where I could not get more than 1K items anymore. I was forced to pay. What was worse, they did not notice that my payment would be for two users, me and my wife. When I contacted customer service, they said they could not convert my account to a personal one, and I had to pay for both my wife and myself. This is a complete scam and cheats the customer.

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a Senior Citizen with disabilities.I purchased home monitoring system to monitor any water leak and alert me about the entry to the house on JUNE 30, 2024. The order was confirmed.Till this day I have not received the product. I have made numerous phone calls, but no one would answer. I had sent emails and did not receive any response.I did inform my credit card company, and they did not help.

  • Initial Complaint

    Date:08/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: July 14, 2024 Purchase was of two Notion Expansion Kits - One of 6 and one of 3. Nature of Dispute: Debit made from my bank account, but no confirmation email. Phone number, ************** is no longer working. No response to email inquiry ************************************* sent July 25th. No response to Instagram inquiry sent July 25th. Awaiting response from ******** communication.

  • Initial Complaint

    Date:07/13/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 5-sensor starter kit with a bridge from Notion on 4/12/24. I received a single confirmation email and the money was taken from my account. Since then, I have not received any updates on my order, and I have not received any packages. I have reached out to customer service twice by email and once by phone and have not gotten any replies. I also reached out to them via social media ********** and have not gotten a response there either. When on their social media page, I noticed that they have not posted anything since 2023, and when I was just looking for their website to link to this, it looks like their website has disappeared. I just want my money back! Or a working home monitoring system!I am not able to immediately upload the receipt since I am away from my home computer, but can do so shortly if that would be of any help.

  • Initial Complaint

    Date:06/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business has not responded to technical support emails / tickets opened about the system over the past two months. I have been having significant technical problems with the sensors and the app, but no one has responded to the tickets. I also have been logged out of the app and the forgot password link is not working. I submit my email but a reset password link never arrives. Therefore, the system is completely ineffective and unusable at this time. I also learned they were acquired by ******** ******* only uses the data and as a part of home monitoring. So they are unable to help. I truly hate to open a complaint. Im mainly doing so because I am unable to get I. Tough with the company for assistance. Ive tried the phone number, email, chat, social media, but to no avail. Any assistance would be appreciated.

  • Initial Complaint

    Date:07/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Closed account as directed by email rep. Still receiving emails. Never recall any contact with company yet needed to download app to delete account. Did so but still receiving emails. Need account TOTALLY DELETED AND NO EMAILS OR OTHER CONTACT.

    Business Response

    Date: 07/31/2023

    To whom it may concern,

     

    The support team at Notion monitoring systems received a request from this customer to our support ticketing platform. The request came in via a live-chat, however it was initiated outside of our business hours at 5:30 AM Mountain time, so we were unable to respond to the customer directly. Our standard business hours are Monday through Friday, 8 AM to 6 PM Mountain Time.

     

    When this occurs, we respond to the message as though it is an email. The customer received an email response from us the following day at 12:38 PM Mountain time. 

     

    The customer requested that we delete their account and respond to confirm that the account had been deleted. Our policy is that customers should complete actions like this via self-service. This protects the privacy and identity of the customer. We directed them to delete their account in our mobile app.

     

    After deleting the account, the customer was still subscribed to email updates via our marketing platform. Subscription to our newsletter and other emails is separate from app account information, and we were unaware that the customer wanted to unsubscribe from email updates as well. Customers do have the option to unsubscribe from email communication from our team via an "unsubscribe" link included in any marketing emails. 

     

    As a result of this complaint, we have unsubscribed this customer from future email correspondence with our team.

     

    Please let me know if there are any other questions and I will be happy to expand on any process or policy.

     

    Best,

    *****************************

    Notion Support

    ***********************************

    *************

Notion is NOT a BBB Accredited Business.

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