Reviews
This profile includes reviews for RealDefense LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 419 Customer Reviews
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Review fromFran S
Date: 05/03/2025
1 starWas an iolo user for years, renewed my annual subscription like I always did - then found out they charged me a monthly fee through ****** (iolo didn't event send monthly receipts). I NEVER approved of that charge. Very deceptive! They wouldn't refund me aside from the very last charge.Review fromC V
Date: 04/12/2025
1 starC V
Date: 04/12/2025
Been a Iolo aka Real Defense Llc for 20+ years! Different Company Now!! Logged into my Account, Did Not Authorize Auto Renewal.!! NOT IOLO ANYMORE!!No where on their Site, Does Not have a Link to Cancel Auto Renewal!! Think this is Illegal.!!Finally spoke to somebody, was ******************************* Mechanic, is NOT the Same!!! Really Do Not think it does anything!! Even though says it does!!When it really was Iolo? Best Version was ****** think this is a Shady Business!! And Do Not want to have anything to do with RealDefense Llc!!!**Going to File a Complaint with California Attorney General.!!
RealDefense LLC
Date: 04/28/2025
Dear Vanz,
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for our iolo System Mechanic software. The majority of the System Mechanic software offers renew yearly but each does include a one-month promotional free trial of our ***************** which does renew monthly if not cancelled prior to the renewal date. These terms are also included in your order confirmation email.
Your account remains cancelled and nothing further will be billed to you. If you need further assistance, please contact US ***************************** toll free at ************.
Sincerely Yours,
****** *.
Contact Center Operations DirectorReview fromHenry L
Date: 03/22/2025
2 starsHenry L
Date: 03/22/2025
IOLO I called after hours to billing 24 min wait. The *** spoke broken English at best along with very soft and very fast speed. We talked for 52 mins without resolve. she ***eated the same "special deal she could offer many many times over to loyal customers" she finally offered to cancel all future auto renew. The one thing she could not do was refund me for the 7/24 tech support fee, that I didn't willingly ask for. I will say I have been a customer for many years and expected better customer service. The ***** charge seems to appear quite often in the BBB reviews. I'm not happy with how Systy Mechanic has changed over the years. To me it is deception to tag other products on your order with little or no warning. I cannot honestly recommend IOLO products to my friends.RealDefense LLC
Date: 04/28/2025
Dear *****,
Thank you for contacting us through the Better Business Bureau. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for our iolo System Mechanic software. The majority of the System Mechanic software offers renew yearly but each does include a one-month promotional free trial of our ***************** which does renew monthly if not cancelled prior to the renewal date. These terms are also included in your order confirmation email.
As a courtesy in exception to the terms of your purchase which state that Monthly and annual subscription fees are not refundable a refund of $21.55 has been issued. While we strive to stay within advertised guidelines for consistency, we also try to resolve each incident based on its own merit. Please allow 3 5 business days for the credit to post.
Thank you,
****** *.
Contact Center Operations DirectorReview fromJames S
Date: 03/12/2025
1 starJames S
Date: 03/12/2025
My expense with RealDefense / USTechSupport was completely unsatisfactory. I called the iolo 800-number for assistance setting up my new computer and was referred to USTechSupport. I was charged $626 for a 3-year contract for full tech support. I was then referred to a support *** located somewhere across the globe, who was difficult to understand and could not get my email program installed. After 1 1/2 hours on the line, he made an appointment to call back the next day. He did not call. However, I did receive and email from USTechSupport that my issue had been resolved. I responded immediately with a request for cancellation and was eventually granted ONLY a 50% refund. DO NOT USE THIS COMPANY! Iolo should be embarrassed to be connected to them.RealDefense LLC
Date: 04/28/2025
Dear *****,
We regret to learn you were not satisfied with our services. Your iolo System Mechanic Ultimate Defense Software subscription has now been cancelled, in accordance with your request. In addition, as a courtesy in exception to the terms of your purchase which state that Monthly and annual subscription fees are not refundable a refund of $313.20 has been issued. While we strive to stay within advertised guidelines for consistency, we also try to resolve each incident based on its own merit. Please allow 3 5 business days for the credit to post.
Thank you,
****** *.
Contact Center Operations DirectorReview fromjan V
Date: 03/08/2025
1 starjan V
Date: 03/08/2025
when i call about service they tell me that i have to buy additional service for what i want to do but in the beginning iwas told it was covered . I am going to eat the ****** that Ipaid the and go **** to my old companyRealDefense LLC
Date: 04/25/2025
Dear Jan,
We regret to learn you were not satisfied with our services. Your payment for the iolo System Mechanic Ultimate Defense Software did not process.
Your iolo System Mechanic Ultimate Defense Software subscription remains cancelled,and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at*************.
Thank you,
****** *.
Contact Center Operations DirectorReview fromAlan S
Date: 12/15/2024
1 starAlan S
Date: 12/15/2024
This company automatically renewed my subscription without my knowledge, charged my credit card a month before the expiration date so when I discovered the charge it was too late to contest it. Do not use this company. Completely unethical and deceitful practices.RealDefense LLC
Date: 02/18/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us.
We are sorry to learn your iolo System Mechanic Ultimate Defense 1-year renewed early. Per your request on 12/14/24, your automatic renewal was cancelled. Please note, your current iolo System Mechanic Ultimate Defense remains active and will expire on 11/4/25,
Nothing further will be billed to you. If you need further assistance, please contact US ***************************** toll free at ************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromRich Z
Date: 11/09/2024
1 starRich Z
Date: 11/09/2024
Don't do business with them, they try to upcharge you every time you try to get your money back. I'm 76 and about all I know about computers is someone knows more than me. That someone was ******* who at the time worked for ******* Support, now a part of Real Defense LLC. After the second yes answer I asked her if she was s******* me with all these programs, answer was no I needed them so kept on answering yes, that was on Sept 18th. When I checked my CC balance on Sept 19th, I felt $1039.18 was a bit much to pay for 4 programs. I tried to cancel, wouldn't let me, but at the time I had access to their records of me and all 4 accounts were marked inactive. When I spoke to ****** ***** I was told the charge back was received and processed. What does that mean, I'm being told that, since this saga started Sept 19th? On November 3rd I received a refund of $257.89 back to my credit card, on November 4th it was taken back out of my account and is back at Pay-Pal with the tag that says November 3rd refund. Like the old magician's trick, now you see it now you don't. Out of these 4 companies and ******* that I dealt with iolo seemed to be the best resolving at my concerns over the whole episode Thanks *****.RealDefense LLC
Date: 01/04/2025
Dear Rich,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret any miscommunication or confusion regarding the purpose and cost of the 4 additional programs you were offered. The four software licenses were cancelled on 9/19 per your request. Chargebacks are payment reversals that ****** issued when you disputed the charges. Two chargebacks totaling $574.83 were accepted creating refunds for those charges. An additional refund has now been issued. Please allow 3 5 business days for the funds to post.
Reviews like yours go a long way in helping us identify areas to improve our services -thank you for sharing your feedback with us. If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromNick M
Date: 10/28/2024
1 starNick M
Date: 10/28/2024
******** They will charge you for auto renewal with out your permission doesnt matter if you cancel auto renewal They dont careRealDefense LLC
Date: 01/04/2025
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you initially purchased iolo System Mechanic Ultimate Defense software license 10/15/22 with auto renewal scheduled for 2023. But on 12/30/22 you took advantage of an email offer for an additional year at just $9.95 a discounted offer which added an additional year to your license for $9.95 which extended your renewal date until 10/16/2024. Information about the terms of any purchase are provided in online offer, shopping cart before any personal information is entered and in the order confirmation email.
When we did not receive a cancellation request prior to the 10/16/24 renewal date the subscription was renewed as scheduled. Your account was cancelled as requested when you contacted us on 10/20. At the time your financial institution had already notified us of a dispute in process. The resulting chargeback was accepted on 10/24 as a refund for the renewal fee.
Your iolo System Mechanic Ultimate Defense Software subscription remains cancelled,and nothing further will be billed to you. If you need further assistance, please contact **************** toll free at*************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromBill H
Date: 10/06/2024
1 starBill H
Date: 10/06/2024
Do not use this company! It's a total scam! Every thing the other reviewers have posted is true about this company!...I thought I was buying a ONE TIME FEE for cleaning software for my computer. NO where does it state that you are also signing up for a monthly fee of $20! Fraudulent company, and stay away at all costs! If it wasn't for my automatic notices from ******, they would have kept on billing me monthly! I was lucky and caught it the first month they charged me. It's too bad companies like this makes the legitimate ones look bad. DO NOT USE THIS COMPANY!!RealDefense LLC
Date: 12/07/2024
Dear ****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you found the promotional offer you purchased unclear in any way. We make every effort to be forthcoming regarding our software and technical support promotions and offers. The majority of the software special offers renew yearly and include a one-month promotional free trial of our *********************************** which renews monthly if not cancelled prior to the renewal date. Information regarding the terms of any offer (including auto renewal) is always provided in the online shopping cart before any personal information is entered as well as in the terms and conditions. These terms are also included in the order confirmation email.
Unfortunately, we have been unable to locate an account in your name with the information provided in your review. If you need further assistance or have not yet contacted us to cancel the ******** *************** please contact **************** toll free at**************.
Sincerely,
****** *.
Contact Center Operations DirectorReview fromCharles P
Date: 09/27/2024
1 starCharles P
Date: 09/27/2024
Scammers. I would give them 0 stars if I could. As many others take said, they added the Real Defense software to a legitimate System Mechanic subscription. Then they bill $20 per month until you catch them. No refund since they said it was part of the System Mechanic purchase.RealDefense LLC
Date: 12/07/2024
Dear *******,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
As weve stated in previous responses,we try to make the offers and promotions for our iolo System Mechanic software as clear as possible. The offer you purchased included a one-month promotional free trial of our iolo LiveTech 24/7 ************************** which would monthly if not cancelled prior to the renewal date. Information regarding the LiveTech Support was provided in the online shopping cart prior to any personal information being entered. These terms are also included in your order confirmation email. We regret to learn that you found the offer unclear in any way.
Your LiveTech 24/7 Technical Support was cancelled per your request on 9/28. Although the advertised terms of the offer states that monthly and annual subscription fees are not refundable, as an exception to that policy a refund for the last renewal fee was issued at the time of your cancellation.
Your System Mechanic Ultimate Defense license remains active with an annual renewal date of 5/14/2025 unless cancelled before that date. If you need further assistance, please contact **************** toll free at**************.
Sincerely,
****** *.
Contact Center Operations Director
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