Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been a nightmare to deal with. First, I had a disk that was defective; that can happen, but the response has been beyond negligent. It was under warranty, Incident: 220802-000328. The company allegedly sent a replacement in early January, but it never arrived. I alerted *** and Sandisk, and never heard anything from either for 2+ months. After wasting more than 5 hours, I found out *** had refunded Sandisk, which never let me know, or replied to 5 emails. I need this disk 2 months ago, and Sandisk has been infuriating. An item can be defective, and a replacement can get lost, but theres no excuse for not telling me they were refunded, responding to multiple emails over two months, or sending a replacement.

  Business Response

  Date: 04/05/2023

  Thank you for providing the communication for your case ******** for ******************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Ultra 64GB memory card for replacement. Our case notes indicate we approved an RMA for the product. We sent an approval email to ***************************** using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. We shipped a replacement product to the customer on 01/04/2023. Customer claimed the replacement product was not receive and a claim was opened with the courier to determine where the package had been delivered. We have reached out to the courier to gather the results of the claim. WD support will contact the customer with an update.
  
  If ***************************** wishes to discuss this further, customer can contact us directly by calling WD Support at **************
  
  

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19611388
  
  I am rejecting this response because: the below shows more shocking negligence and disrespect.  I emailed them over and over andbover and hit no reply, wasted hour after hour, had to buy a replacement months ago. They received the refund from the carrier monthsxago and never told me. They eventually emailed me in April to claim they are out of stock (and i should wait even longer) which  is not only absurd but contradicts everything they say here.
  Nothing they say can be trusted. Thus has gone on month after month after month, and I still have received nothing. 
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/18/2023

  We received confirmation from the courier and the initial shipment was marked as lost in transit by the courier. Another replacement product was shipped to the customer today Thursday, May 18, 2023 via *** and should be delivered to the customer within a few days. We have notified the customer of the resolution with shipping details via email. Thank you for your patience and understanding.

   

  Customer Answer

  Date: 05/20/2023

   
  Complaint: 19611388
  
  I am rejecting this response because:
  Im not home so cant confirm what was sent: the replacement is 3+ months late, and I had to buy my own, and waste an absurd number of hours, because the company was so unresponsive. I asked for three disks to make up for it, and they didnt specify if they were sent. Please keep the complaint open until July so I can follow up.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is due to SanDisk's failure to honor their warranty, as stated on their website and within the packaging of their products. I have a product that I bought, which is still within the warranty period, was told numerous times that the *** was approved, yet they never send the information they describe, via e-mail as promised so that I can send the defective drive back. Therefore, I have to go on their website and do a chat session each time, to be told the same thing and yet the same results. It seems as if the process has been designed to be difficult so that the customer gives up, therefore saving the company money in the end, by not having to stand behind their products. I've attached the proof of purchase to this complaint. I initially filed my *** request on 12/18/22 and was told that it would be approved and just needed to send in the proof of purchase, which was provided the same day. I then got no response to the documentation I provided. I followed up with them on 1/4/23 via chat and was told that the *** would then be approved "within ***** minutes" of our conversation. It's now 1/5/23 and I've been told today that the *** has not been approved. I've wasted countless hours of time, which I will never get back.My *** Number is: 221218-001735

  Business Response

  Date: 02/22/2023

  Thank you for providing the communication for your case ******** for *******************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Extreme Portable 1TB SSD for replacement. Our case notes indicate we approved an RMA for the product. We sent an approval email to ******************* using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. We shipped a replacement product to the customer on Thursday, January 12, 2023 and delivered to the customer on Monday, January 16, 2023. We apologize for the delay and inconvenience caused to the customer. 
  
  If ******************* wishes to discuss this further, customer can contact us directly by calling WD Support at **************
  
  

• Initial Complaint

  Date:12/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, i purchased a Sandisk 400gb micro sd about 2 - 3 years ago (probably less, can't remember for sure) on Amazon, a legit Sandisk 400gb (which cost me a lot back then) and which was sold by Sandisk if ******** is right.Yesterday, when i went to use it, everything on it went corrupted, when looking at the life of the micro sd, it seems out of luck. I have purchased a lot of Sandisk micro sd and generally they do not die especially considering i do not use them a lot.I'd like to use the warranty but as i have been on the site trying to make send a warranty request. It always give me an error and it won't send the request. This is the link where i have sent the request: *************************************************. is 8287DVKHXOLE For this reason, i had to make a complaint through here.I'd appreciate to get a replacement as soon as possible.Thank you.

  Business Response

  Date: 02/22/2023

  Thank you for providing the communication for your case ******** for ***************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Ultra ***** MicroSD memory card for replacement. Our case notes indicate customer contacted our support center on Friday, December 30, 2022 and received assistance with troubleshooting and warranty claim to replace the failed product. We approved an RMA for the product and an email sent to *************************** using the email on record. We provided instructions on how to return the product to facilitate the warranty claim. SanDisk received the customers product on Friday, January 13, 2023. The product is processed within **** business days from the inventoried date. We shipped a replacement product to the customer on Wednesday, January 25, 2023 and delivered to the customer on Saturday, January 28, 2023. We did not see any delays or discrepancies with the customers request for assistance. The customers request is now resolve. 
  
  If *************************** wishes to discuss this further, customer can contact us directly by calling WD Support at **************
  
  

• Initial Complaint

  Date:07/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  product has a 5 year warranty, opened a dispute with them regarding repair/replacement on 6/17/22. The claim department was anything but helpful. I had to restate the problem to them several times with them trying to troubleshoot the problem after an active case was already open. Finely received a RMA 6/24/22 and mailed the memory disk back to them. Confirmed they received the defective unit 6/29/22 but the case is still wait on pending shipment of defective device. At this point i want this escalated to someone beyond outsourced people who will throw any reply back to you to mark it as responded. This feels intentionally delayed and i just want my warranty item replaced.

  Business Response

  Date: 02/22/2023

  Thank you for providing the communication for your case ******** for ***************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to return their ********************** Ultra Fit 128GB Flash Drive for replacement. Our case notes indicate we approved an RMA for the product. We sent an approval email to *************** using the email on record. We provided instructions on how to return the product and a *** shipping label to facilitate the return. We shipped a replacement product to the customer on Monday, August 8, 2022. We apologize for the delay and inconvenience caused to the customer regarding this matter.
  
  If *************** wishes to discuss this further, customer can contact us directly by calling WD Support at **************
  
  

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19307241
  
  I am rejecting this response because:

  
  I opened this complaint July 2022.  This response comes more than 6 months after that complaint.  Why would I do repeat business with you again???

  horrible customer support. 

  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SanDisk doesn't provide any way to delete your account or retrieve personal data. Their privacy policy provides absolutely no contact information and they've left fields blank where the contact email should go. ************************************************ Here is an excerpt from their terms: "You may notify the company under these terms, and send questions to the company, at ."

  Business Response

  Date: 02/22/2023

  Thank you for providing the communication for your case ******** for ***************************************, Western Digital is eager to provide a resolution or clarification for all customer concerns. We are committed to meeting all our warranty obligations to our customers. In review of the Better Business Bureau complaint, we did locate a case for the customer that is clearly documented.
  
  The case number ******** indicates the customer wanted to delete all personal information from SanDisk community public forums. The request escalated internally to have a forum administrator delete all related data pertaining to the customers community forums account. We notified the customer on Friday, July 1, 2022 that all data has been remove from the SanDisk community forms at their request. We did not hear back from customer and the matter has been close. 
  
  If *************************************** wishes to discuss this further, customer can contact us directly by calling WD Support at **************