Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is refusing to honor warranty on product that is still under warranty.Return Material Authorization #: ********** Initially the warranty claim was approved and they had me ship my drive which I did. The drive was received on March 21, 2025. 2 Weeks later they informed me they were out of stock for replacement and that I had to wait. Now they are asking for proof of purchase, something that was not required as my warranty claim was approved and a shipping label was provided for me to ship my drive. Now I am without my drive and the company just refuses to honor honor their warranty. This should be investigated as I am not the only one experiencing this. Other customers on reddit forums are seeing the same.

  Business Response

  Date: 04/23/2025

  Thank you for your patience. On Friday, April 18, 2025, we reached out to the customer with an offer to help resolve the issue, which they accepted. The solution will be processed over the next few weeks, and we will notify the customer once it is complete. We apologize for the delay and any inconvenience caused as we work to finalize the resolution.
  
  

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  Date:03/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sandisk Support- I returned two SanDisk drives under Return Authorization #********** for Order #S002751105. SanDisks return confirmation clearly states that two items were received, and the serial numbers match what was listed in the return authorization.However, I was only refunded for one drive. Here's the Incident: 250224-002220.I have attached proof of the return, including SanDisk's confirmation and the original authorization. Additionally, I have video documentation showing me wiping both drives, packing them, and dropping them off at UPS.Despite this, SanDisk has only processed a partial refund and has not provided any explanation regarding the missing second drive.I am requesting a full refund for the second drive that was returned and confirmed as received.I have already contacted their customer support and was told my case would be reviewed, but I have not received a timely or satisfactory resolution.Thank you for your assistance in resolving this matter.

  Business Response

  Date: 04/02/2025

  Due to a system error during the return process, the purchase order was partially refunded. As of today, Wednesday, April 2, 2025, we have initiated the refund for the remaining balance. Please allow 3-5 business days for the refund to appear on your credit card statement.
  
  We sincerely apologize for any delay or inconvenience this may have caused.
  
  

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to file a formal complaint against *************** regarding an ongoing issue with a return merchandise authorization (RMA) for a defective hard drive. I initiated the *** process expecting a resolution within a reasonable timeframe, but I have encountered significant delays, inconsistent communication, and unfulfilled promises from the company.Initially, I was informed by *************** that the replacement drive would be back in stock within two weeks. However, it has now been nearly two months since that promise was made, and I have received no meaningful updates or progress on my case. The only responses Ive gotten are generic apologies with no indication of whenor ifthe issue will be resolved.Additionally, one *************** employee assured me that they would replace the drive with a comparable alternative. Despite this commitment, I never heard back from them, and no replacement has been provided. The company continues to claim they are waiting on stock and that my case has been escalated, but there has been no evidence of escalation or proactive effort to resolve the matter.This experience has been deeply frustrating. Western Digitals lack of follow-through, poor communication, and failure to honor their initial timeline and promises have left me without a functioning product and no clear resolution in sight. I am seeking the BBBs assistance to hold Western Digital accountable and to ensure they either promptly provide a replacement drive or issue a full refund for the defective product.Thank you for your attention to this matter. I am happy to provide additional details, including RMA numbers or correspondence records, if needed. Unfortunately, they have not given me a record of my chats with them. So i have nothing to attach.Sincerely,******* ******

  Business Response

  Date: 04/02/2025

  Unfortunately, the original model is currently out of stock, and we do not have an estimated restock date at this time. To assist in resolving this matter, could you please provide a copy of your original proof of purchase? This will help us validate ownership and explore alternative solutions.
  
  

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ** ***** NVME SSD 2 TB and the product broke while under warranty. Everything was approved for warranty replacement, but I am still without my drive and am only told that they don't have one to send and don't know when they can send one. It has now cost me time and interfered with my work. I had to replace the drive they were supposed to send and so now it has even cost me more money.

  Business Response

  Date: 03/27/2025

  Thank you for providing the communication for your case ******** for **** ******, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.

  Customer Answer

  Date: 04/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they follow through
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought a SanDisk SSD card from ******* that would not work correctly with my MacBook Pro. I contacted SanDisk and after trying multiple troubleshooting solutions they said it was covered under warranty for replacement and to send it in. I was informed upon them receiving it it would take 7-10 business days to send out my replacement. They received my ssd on 02-06-2025 and have yet to send me a replacement. Originally it was becuase the model I purchased was not in stock and they said they are sending out a different model in which they do have in stock but I have yet to receive anything. Since 02-24-2025 I contact them daily in hopes of a resolution and get the exact same answer no matter if I ask for a supervisor or just a general customer service agent. I am told that it will be sent out in 48 hours and I will be contacted via email with the update and tracking number. Which neither ever happens. Recently they claim to have escalated my issue up to higher RMA (whatever that means) and claim again that itt should be resolved withing a matter of days but it is not . Im not sure why I can not get a definite answer as to when my ssd will be sent out. Or why they havent even sent one out knowing that its been well over 10 business days and all say they are sorry its taking so long but cant tell me why it is taking so long. I even asked for a refund so as I can go buy a ssd card so I can continue my work flow as this has caused delay in projects I have and am trying to complete. I would just like the *** as promised under warranty or my money back to go purchase a working ssd card.

  Business Response

  Date: 03/18/2025

  Thank you for providing the communication for your case ******** for ******* *****, SanDisk is eager to provide a resolution or clarification for all customer concerns. We are reviewing the customers support case to determine the next course of action. Our support center will contact the customer with a resolution.
  
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order S002756013 on Feb,5 2025 and I did not received the order. **************** keep ignor my refund request and keep let me waiting on my refund.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ******* ***, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you did not receive the item you purchased from SanDisk Online Store and requested a refund.
  
  Upon reviewing the courier's tracking information, it was determined that an investigation is required to locate the package. To ensure your satisfaction, we proceeded with initiating a refund on Monday, March 3, 2025, and you were notified of the refund on the same day.
  
  We apologize for the inconvenience caused by this situation and thank you for your understanding and patience.
  
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund not issued after item delivered.-Retailers Name: SanDisk (**************************************)-Order Number: S000968845 -Item(s) Returned: ** ***** SN850x SSD 2TB -Original Payment Method: ****** (credit card ending 6768)-Return Number: ********** -Return Tracking Number: 1Z1052YE9000763190 (***)-Date of Return Delivery: Jan 8, 2025 -Retailers Refund Policy: 7-10 days (**************************************support/store/return-policy)I returned the item by *** mail on Dec 28, 2024, and tracking confirms the package was received by the retailer on Jan 8, 2025. However, despite repeated follow-ups with their customer service team on Jan 9, 20, *****, Feb 12, 15, 17, 19, and 21 (according to the emailed confirmation of requests with the customer service team; refer to ******, my refund has not been processed. Each time, I have been given vague responses and no resolution has been provided, except waiting for their team 3 business days to review my request. As of Feb 21, 2025, it has been 45 days since the delivery, which is way far more than the timeframe of 7-10 days as they stated in their return policy. Additionally, my order detail and return detail are not accessible from my end, links became 404 errors when redirected. I also didn't receive the emailed confirmation of the last live chat with the customer service team on Feb 19 as before. This retailers failure to honor its refund policy and its lack of responsiveness constitute unfair business practices. I have been left with no resolution or choice in this situation.

  Business Response

  Date: 03/10/2025

  Thank you for providing the communication for your case ******** for ***** *****, SanDisk is eager to provide a resolution or clarification for all customer concerns.
  
  Regarding case number ********, we understand that you returned your SanDisk memory storage device and requested a refund. Due to unforeseen circumstances, there was a delay in processing your return. Your return was processed, and a refund was initiated via ****** on Monday, March 3, 2025 and ask that you check your ****** account to ensure the refund was received.
  
  We apologize for the delay and inconvenience this has caused you and appreciate your patience and understand.
  
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had two Sandisk products fail on us - A "1TB Ultra Luxe USB-C drive" and a "4TB Extreme Pro SSD drive". Both items are covered by a 5 Year Warranty. It's worth mentioning that the "4TB Extreme Pro SSD" has been the subject of recalls due to overheating and data loss something Sandisk doesn't make it easy to get covereage for.On Nov 25, 2024 I started the process of requesting replacements for the defective items. I uploaded photographs and receipts, and then was asked on the 28th to send the same photographs and receipts via a canned message their support staff send out. I complied, while also telling them that I was already displeased with the incompetence of their support offered.I was then given labels to send the items back - which took QUITE some time - and they have received the defective items as of Dec 6, 2024 via **** ********************** and **********************. Their online status still doesn't show as "received" by Sandisk and their support has been no help in determining when - or IF - we will ever receive replacements to their KNOWN defective *********** a corporate purchase of SanDisk's flagship products, we expect better than to be sold items with known overheating issues and then being forced to fight to get coverage under warranty.This BBB complaint is a courtesy to SanDisk Corporation as we reserve the right to file proper complaints with the Attorney General and *** over their refusal to promptly honor their warranty.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ****** *******. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22677652
  
  I am rejecting this response because:

  SANDISK knows their product - a very expensive SSD has a failure  I have jumped through their hoops, they still continue to send me canned responses and NO resolution.  They acknowledge theyve received the defective unit but still havent replaced it. Time is money and our ************************ will be more than happy to remind sandisk of their responsibilities related to their warranty.

  Additionally, I find it abhorrent that Sandisk would send such a noncommittal, LYING response to the BBB about THEIR shortcomings in customer service.

  DO BETTER!

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 01/15/2025

  We would like to inform you that we received the package associated with **** tracking number: ********************** on December 18, 2024, and processed it accordingly.
  
  Additionally, we noticed that another package was sent under **** tracking number: **********************. After reviewing, we can confirm that the product was not included in that package.
  
  As a result, we are unable to process your warranty request until we receive the original product. We apologize for any inconvenience this may cause and appreciate your understanding.
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th 2024 I purchased an extreme pro 256 GB uhs II V60 SANDISK SD card from best buy for $151.19 The card stopped working a couple of months later. So I utilized the warranty that sandisk offers. This was early October. Around the 1st of the month I was told I would have a replacment card sent to me within ********************************************************* card mid October and I have called countless times and have been told the same thing over and over again that I would revieve shipping tracking for my replacment within ***** hours. It has been over a month and a half since they first told me my replacment was going to be on the way within 24 hours.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding ******* *****. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reaching out to Sandisk after buying a defective product of theirs, the replacement they sent me was not the same one I had initially purchased. For several months, I have been consistently reaching out so I can get the correct item, but all I got was excuses.Eventually they stopped returning my emails, so I feel like I have no choice but to file a complaint. This was a simple exchange situation, but Sandisk has turned it into such a headache.

  Business Response

  Date: 12/19/2024

  Thank you for providing the details of your case ******** regarding **** ********. We sincerely apologize for any inconvenience this matter may have caused. **************************************** is dedicated to addressing all customer concerns and is eager to provide a resolution or clarification as soon as possible.
  
  Please rest assured that we are thoroughly reviewing your complaint and are committed to meeting all our warranty obligations. We greatly appreciate your patience and understanding during this process.
  
  

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22631504
  
  I am rejecting this response because:

  SanDisk has still not made any effort to provide my rightful replacement for the defective product I received.

  
  Sincerely,
  
  **** ********

  Business Response

  Date: 01/13/2025

  Tell us why here...Thank you for your patience and understanding as we work to resolve this matter. Our support center has reached out directly to assist with your request, and we are committed to providing the necessary support.
  
  You can refer to your support reference number: 250114-000579 when contacting our support center.