Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,337 Customer Reviews
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Review fromBonnie B
Date: 04/09/2025
5 starsBonnie B
Date: 04/09/2025
******* went above and beyond for repair of refrigerator. Would recommend this company and technician to anyone that needs appliance repairs.
Puls Technologies, Inc.
Date: 05/02/2025
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you and we look forward to servicing you again in the future.Review fromTom H
Date: 04/08/2025
5 starsTom H
Date: 04/08/2025
Excellent, friendly, service. Great communications by text and email. Highly recommended.Puls Technologies, Inc.
Date: 04/09/2025
Hi ***, thank you for your kind words! We're delighted to hear that you found our service excellent and appreciated the clear communication through text and email. Providing friendly and reliable support is always our goal, and your recommendation means the world to us. We look forward to serving you again in the future!Review fromSusan W
Date: 04/08/2025
5 starsSusan W
Date: 04/08/2025
**** provides outstanding service that is fairly priced with competent, friendly repairmanPuls Technologies, Inc.
Date: 04/09/2025
Hi *****, thank you for sharing your experience with ****! Were thrilled to hear that our service exceeded your expectations and that our pricing and repair professionals met your needs. Providing outstanding service with friendly and skilled technicians is always our top priority. Your feedback means a lot to us, and we hope to assist you again in the future!Review fromJane S
Date: 04/07/2025
5 starsJane S
Date: 04/07/2025
Plenty of helpful communication ahead of appointment which was easy to book online. Technician arrived early, as he was nearby. He let me know he was available early. Quickly diagnosed and repaired the problem.Puls Technologies, Inc.
Date: 04/08/2025
Hi ****, thank you for sharing your experience! We're thrilled to hear that our team provided clear communication before your appointment and made the booking process simple. It's great to know the technician's early arrival and swift diagnosis helped resolve the issue efficiently. Your feedback means a lot to us!Review fromVince B
Date: 04/06/2025
4 starsVince B
Date: 04/06/2025
Service was exceptional but the arrival time the day of the repair was not aligned. I received a text stating my technician was going to arrive between 10 - 12p but he did not arrive until almost 12:30. Either the tech should communicate with the customer regarding arrival time based on the window provided or the text message that is sent out should have an "estimated" arrival time, not provide the window we know we fall within.Puls Technologies, Inc.
Date: 04/08/2025
Hi *****, thank you for your feedback. We're glad to hear the service was exceptional, but we apologize for the delay in the technician's arrival. We understand how important timely communication is and appreciate your suggestion. We'll review our messaging system to ensure it provides more accurate updates or estimated arrival times. Thank you for bringing this to our attentionit helps us improve!Review fromChandria G
Date: 04/06/2025
5 starsChandria G
Date: 04/06/2025
my dryer stopped working.went online & booked ****.they came out on a sunday & fixed it.the technician also gave my husband advice on our dryer.great service!Puls Technologies, Inc.
Date: 04/08/2025
Hello ********, thank you for sharing your experience! We're so glad to hear that **** was able to quickly address the issue with your dryer, even on a Sunday. It's wonderful that the technician not only fixed the problem but also provided helpful advice for your husband. We truly appreciate your kind words about the great service!Review fromCarolyn W
Date: 03/30/2025
4 starsCarolyn W
Date: 03/30/2025
Service technician was great once arrived. But we were given a 2-hour window and he arrived 30 minutes after the 2-hr window. This was compounded by inadequate information from the company. We received a text at 9:30 saying the technician was on their way with no information on timing. It was almost an hour later that he arrived. In the future the text would be more useful with an ETA.Puls Technologies, Inc.
Date: 04/01/2025
Hi *******, thank you for sharing your experience with us. We're glad to hear that the service technician performed well once they arrived. However, we deeply regret the inconvenience caused by the delayed arrival and lack of clear communication. We understand how frustrating it must have been to wait beyond the promised window without a precise ETA.
Your feedback about including an estimated arrival time in future notifications is extremely valuable, and we will take it into consideration to improve our communication process. Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Review fromJavonte A
Date: 03/28/2025
5 starsJavonte A
Date: 03/28/2025
The service is excellent I cant wait to book again.Puls Technologies, Inc.
Date: 03/29/2025
Hi *******, thank you for your wonderful feedback! Were thrilled to hear that you had an excellent experience with our service. It means a lot to us that you're looking forward to booking with us again. We cant wait to assist you in the future and ensure your next experience is just as amazing. Thank you for choosing us!Review fromCassandra B
Date: 03/26/2025
5 starsCassandra B
Date: 03/26/2025
The initial process via online was easy to maneuver,, coupled with the expertise and professionalism of my mechanic-*** *******...who was exceptional and ending with the up front estimate, which was reasonable. I will definitely recommend this company.Puls Technologies, Inc.
Date: 03/29/2025
Hi *********, thank you so much for your kind words and thoughtful review! Were delighted to hear that you found the online process easy to navigate and that Mr. ******* provided exceptional service. Its great to know that his expertise and professionalism, along with the reasonable upfront estimate, made your experience a positive one. Your recommendation means a lot to us, and we truly appreciate your support. Should you need assistance in the future, wed be more than happy to help again! Thank you for choosing us.Review fromEmily G
Date: 03/26/2025
5 starsEmily G
Date: 03/26/2025
Excellent and prompt communications with both the main **** office, concerning refrigerator repair, and with the sub-contracted technician, Nor, who kept me up to date via text. Nor is a fantastic technician! Friendly, knowledgeable, and very punctual, arriving almost to the minute he said he would, on both visits. His diagnostic visit was on a Friday afternoon. When he determined the fridge's fan motor was the cause of the noises, he immediately ordered the part (OEM). Said he'd be back on Wed (today) to install the new motor; again he was prompt, actually arriving a few minutes earlier than projected arrival time. (This was a first for me; never have I had any service technician be so prompt!) Nor cleaned up well after himself, too, and actually went a step beyond to help me replace a couple of the drawers which this senior lady had found a bit tricky. He then advised me when it would be safe to restock the fridge. Nor was a complete professional! I started this review immediately after he left because I was so impressed with his work that I didn't even care to wait to speak to the durability of the repair. But I have not doubt that I will have no issues. One very satisfied customer here, giving a Grade A for **** and Grade A++ for Nor!Puls Technologies, Inc.
Date: 03/29/2025
Hi *****, Thank you so much for your glowing review! We're thrilled to hear about your positive experience with **** and our technician, Nor. Providing excellent communication, professionalism, and punctuality is what we strive for, and it's wonderful to know Nor exceeded your expectations. We'll make sure to pass along your kind words to himfeedback like this means the world to our team.
We're delighted that Nor was able to assist you not only with the repair but also with additional support, making the process smooth and stress-free. Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience with us. If you ever need assistance again, we'll be here for you! Thank you for choosing ****.
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