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Business Profile

Data Storage

Silicon Power Computer & Communications USA Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought Silicon Power 500GB UD90 NVMe 4.0 Gen4 PCIe M.2 *** R/W up to 5,000/3,850 MB/s (SP500GBP44UD9005) Sold by: Silicon Power ******** It was delivered on 04/06/2024. I paid $***** Order# ***-1606973-7009017 The *** card did not work at all, I contacted Silicon Power ******** but had not received any reply until 05/06/2024 and the person asked me for the photo of the *** card, and my receipt, I emailed back to him, but then after a few weeks later, he replied: because it's over 30 days after it was delivered, they only replace. -- I replied him I contacted your company before 30 days, you replied so late with bad intention. This company customer service is very bad, reply very slow and disrespect costumer, impolite and unreasonable. All of the staff hide behind no anyone give me their names or phone number!! This company is cheating and lying, only stealing customer's money. I request the full refund of my money $ ***** immediately.

  • Initial Complaint

    Date:12/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The computer hardware SSD 2TB was purchased and paid for to Silicon Power . Its under warranty and stopped working in November 2023. I tried to contact the company but to no avail. Finally I received an email to ship it back and it was done accordingly. The *** Service # USR231122011. The **** delivered the package to Silicon on 11/27/23 per Tracking Number:9500116302163328809487 I have tried several times to contact via phone and emails to get the status update on the defective product under warranty but there is no one to take the call or reply to the emails. I wanted either a replacement/exchange of the defective product or refund of my money. I have already sent all the documentation to Silicon and send it to you if desired.

  • Initial Complaint

    Date:09/10/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order Summary Item(s) Subtotal:$49.99 ************************* Total before tax:$49.99 Estimated tax to be collected:$4.69 Gift Card Amount:-$54.68 Silicon Power 1TB *** M.2 SSD (SLC Cache for Speed Boost) SATA III Internal Solid State Drive **** SU001TBSS3A55M28AB Sold by: Silicon Power *** *** Product question? Ask Seller $49.99 Condition: New

Silicon Power Computer & Communications USA Inc is NOT a BBB Accredited Business.

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