Business Profile
Computer Software Developers
Push Health, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 231 total complaints in the last 3 years.
- 31 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/20/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a prescription from ********************* for injectable B-12. She replied back that there was a compounding pharmacy and she could have this mailed to me. I replied to her 6 minutes later and she never answered my request for a B12 compound prescription I showed her and my acceptance of the offered Mail option. She ignored my messages, and straightaway sent the plain B12 to my physical pharmacy and charged my card the $64.99 fee. Your MDs should check messages before making executive decisions like this.Business Response
Date: 01/25/2023
Hi,
We have been in contact with the patient and refunded all transactions as of 1/24/23.
Thanks,Initial Complaint
Date:01/17/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Push Health promotes helping you get a prescription, but they do not do a great job of explaining the formalities. They assigned a consultant who easily provided the prescription but even though I have health insurance they did not cover and wanted to charge me $1200. I reached out to get a PA, which I had to pay another $55 dollars for, only for it to be declined. Found out later that I am required to have therapy meds prescribed first and this was actually provided with the PA but was not informed to prior to paying the $55. I will never EVER utilize Push Health again and will make sure to let everyone who is thinking about using it know what they are getting themselves into. A scam to give prescriptions that they knowingly can't afford to fill, especially on a daily basis. I tried to find the contact information for Push to submit a formal complaint and ask for a refund but there is no contact information on the webpage? If there is, they are making it hidden/difficult to find. I would like to be refunded ASAP.Business Response
Date: 01/24/2023
Consumer Response /* (2000, 6, 2023/01/24) */ Push Health provided me refund for my prescription request. I am satisfied with this resolution.Initial Complaint
Date:01/13/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been using Push Health for several months without issue for ********. As of this past month, apparently *** *****, the drug manufacturer, has shut down the use of this medication for weight loss if you do not have a Type II diabetes diagnosis. All providers and pharmacies have been notified, yet my provider still sent my prescription in and I was charged a consult fee of $74.99. I'm unable to get this prescription filled and continuing to utilize this platform for writing weight loss drugs to millions of people knowing that they can't get the drug without proper diagnosis is wrong. I want my last consult fee, billed on 1/11/2023 back in my bank account or I will be pushing this issue further so that Push Health can be investigated for scamming people out of their money.Business Response
Date: 01/27/2023
Hi,
We have responded to the patient and resolved the situation with a refund as of 1/18/23.
Thanks,Initial Complaint
Date:01/12/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12/21/22 I connected with a Push Health Medical Provider, ********************* MD PA. I ordered a medication (not covered by my health insurance for $800. I asked for an *** of delivery on 12/21/22. The provider responded and said, "Pls expect 3-5 business days to process your order and 2 days for shipping". Due to the holidays I gave it a little longer than expected. On Jan 3 I asked for ***, and provider responded, "upon checking it's still in process. We apologize for the inconvenience. This might be because of the holidays."- And then I asked for a tracking # & was told one hasn't been provided yet. I reached out the Jan 4th ,5th, & 6th checking on the *** & tracking- and the provider did not respond. On the 7th, the provider sent a *** tracking #, that did not work. I told the provider this, and did not receive a response. On the 9th, the provider sent me the pharmacy *************** # and told me to reach out to them & the provider sent this message to me, "Here is an update we received from the pharmacy when we inquired about your order today: "Full transparency refrigerated shipped items are taking **** business days to ship". I have called this business, sent numerous emails requesting a phone call, and also messaged the provider with no response. I finally got in touch w the pharmacy who said that the medication was delivered to a local auto part shop on Monday the 9th (the same day I was told there is a **** shipping period). I want a refund for this $800 medication that is supposed to be refrigerated that was delivered on the 9th, and has been sitting at an auto shop for 4 days unrefrigerated.Business Response
Date: 01/20/2023
Hi,
All transactions have either been voided or refunded as of 1/20/23. The funds may take a few business days to reflect in the patient's account.
Thanks,Customer Answer
Date: 01/25/2023
(The consumer indicated he/she DID NOT accept the response from the business.)
I want to know how much I will be refunded for. I want to know the exact amount.Initial Complaint
Date:01/12/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Jan 10, 2022 Push Health charged be $70.00 stating they would send a prescription to *************************, I reached out to the pharmacy and they stated they had not received the presciption. I then reached back out to Push and they said they sent a different prescription to Amazon Pharmacy. I was not set up with Amazon Pharmacy so ******* wouldn't speak with me. Below is the email the Dr said of where they would send it, I have tried multiple times to reach back out to PUSH with NO CALL BACK. This platform is a scam! ************************ is a SCAM.Thank you so much! I am excited to get to work with you to reach your weight loss goals. I am hopeful that you will love this medication!I have sent the prescription to ****** pharmacy. They will contact you in ***** business hours to set up shipping and payment. It will be $125 per 4 week supply, plus the overnight shipping fee ($10-$40). If you have any questions, feel free to contact them.************************************ is a titration medication based on your BMI and side effects. If you tolerate the medication well, I can increase you each month as follows:Month 1 - ****mg Month 2 - 0.5mg Month 3 - 1mg Month 4 - 1.7mg Month 5+ - 2.4mg Please let me know if you have any questions! Thank you!Business Response
Date: 01/27/2023
Hi,
We have issued a refund (1/27/23). It may take a few business days to reflect in the patients account. We sincerely apologize for the inconvenience.
Thanks,Initial Complaint
Date:01/09/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $64.99 for a consult, but was NEVER given a consult. All the doctor did was send over a medicine within 9 mins of me signing up. She asked no questions, did not care to know my health history. Once found out it was going to cost me $1100 because not covered I asked for something different after waiting a few days I never heard back from Dr.************, I then emailed customer service about requesting a new provider which was never given to me. There's no customer service number on the site!! The customer service told me I'd have to pay ANOTHER $64.99 if I wanted to switch meds or pharmacies. This is not something I feel I should have been charged for once, let alone twice. It absolutely cannot be legal to prescribe a medicine without a visit, review of systems, conducting exam, and discussing options. I have emailed over a dozen times and I cannot get a response back. I'm very irritated and now have to go else where and pay more money to get help by a provider.Business Response
Date: 01/18/2023
Consumer Response /* (2000, 6, 2023/01/14) */ I received a refund within 2 days of filing my complaint.Initial Complaint
Date:01/06/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used Push Health to get a prescription of ********. The doctor sent over the pre-authorization but my insurance denied it because they needed more info. I messaged her that they needed a few more questions answered from her for the prescriber intake. I told the doctor that but now the doctor is not responding. I have reached out multiple times. I had paid $86 for the pre-authorization to be sent over but she never completed the process. I was taken advantage of by this scam.Business Response
Date: 01/20/2023
Business Response /* (1000, 5, 2023/01/13) */ Hi, A refund was requested on 1/3/23 A refund was processed on 1/5/23. Thanks, Consumer Response /* (2000, 7, 2023/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded meInitial Complaint
Date:12/19/2022
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for Push Health *****************************. I paid $67 for a consult, but was NEVER given a consult. All the doctor did was send over a medicine within ONE hour of me signing up. She asked no questions, did not care to know my health history. I messaged her requesting she cancel the medicine because 1) it is not covered by insurance and would cost $900 2) she never gave me a consult. She replied stating she cannot and would not cancel, that I'd have to go through customer service. There's no customer service number on the site!! The doctor also said I'd have to pay ANOTHER $67 if I wanted to switch meds or pharmacies. This is not something I feel I should have been charged for once, let alone twice. It absolutely cannot be legal to prescribe a medicine without a visit, ***, review of systems, conducting exam, and discussing options. I never consented to that. I work in the medical field and I know this is against the law. The doctor should have her license revoked! Oh and I never got to pick my provider they just assigned her to me and she lives in ******* of all places. I reside in *******, so how is that legal that she is sending medicine across the country without a visit or even speaking to me?! And she states she is on vacation for a week so she won't respond now! Her name is Dr. ***********************. She's not even an MD which is the ONLY box I checked stating I ONLY would see an MD. Not a DNP. That means she isn't even a registered nurse.Business Response
Date: 01/06/2023
Business Response /* (1000, 5, 2022/12/21) */ Hi, thanks for reaching out today. The customer received their refund two days ago on 12/19/22.Initial Complaint
Date:12/14/2022
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a consultation with a provider and paid the $65.... At first she said if I presented the saving card for the prescription, then did the steps listed it, would lower it to $25. During this time she was aware I was not diabetic. So after a few weeks of trying to get the medication and the card not working, letting their provider know of these issues as they occurred...weeks later their provider then said the card wouldn't work if I wasn't diabetic. So I am unable to get the medication because it's $1k. I just think this was super misleading in order to get that $65 and I got left with nothing. I then recommended their service to others who are also out of money and unable to get the medication. Here I was thinking this was a phenomenal service but it's looking more like a scam. If she knew you had to be diabetic for the card to work, why was that not stated in the very beginning??Initial Complaint
Date:12/10/2022
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ON DECEMBER 7TH, 2022 I PAID AND REQUESTED A PRESCRIPTION THROUGH PUSH HEALTH. A PRESCRIPTION WAS SENT TO MY LOCAL PHARMACY WHO PROMPTLY INFORMED ME THERE IS NO MEDICATION AT THIS TIME AND WON'T BE UNTIL 2023. I WANTED MY PRESCRIPTION TO USE AT ANOTHER TIME, BUT PUSH HEALTH IMMEDIATELY BECAME HOSTILE AND RUDE. I WAS TOLD THIS HAPPENS ALL THE TIME. HOW CAN A COMPANY CHARGE ME FOR SOMETHING I DO NOT HAVE AND THEN NOT COMMUNICATE WITH THEIR CUSTOMERS? I HAVE NOT RECEIVED ANY COMMUNICATION FROM THEM SINCE. I WAS STILL CHARGED 69 ON MY CREDIT CARD.Business Response
Date: 01/19/2023
Business Response /* (1000, 8, 2023/01/02) */ Hi, The mentioned transaction was refunded on 12/16/22.
Push Health, Inc. is NOT a BBB Accredited Business.
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