We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electronics and Technology

iDeaPlay

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

This profile includes complaints for iDeaPlay's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

iDeaPlay has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • iDeaPlay

      13620 Benson Ave Chino, CA 91710

    • iDeaPlay

      13517 Benson Ave # B Chino, CA 91710-5232

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a * bike from a company called shop HQ, which is third-party the * bike is made through *************. It has a one-year warranty for the manufacture company which is Idea Play. *** purchased additional insurance, but it does not cover until after one year. Ive tried to reach Idea Play because the bike stopped working and I explained that its under a one-year warranty I was told at first by an employee that I purchased it from someone else I explained to them that Ive spoken to someone through the Support team when the bike was first purchase and it should be covered well Ive tried to reach out since November. Ive gotten a phone call and was told I would get a call back. I didnt receive a call back. I continue to send more emails. I finally got an email in response of them requesting proof of purchase which was sent out back in April so I sent them more proof of purchase and I explained to the parts that was broken so out of my own pocket we purchased items thinking that we can fix the bike is not being fixed. I explained to her that we ordered a new kit from ****** and the person explained to me that let them know the parts is needed. They will get back to me. I sent them the information over. I had an email back telling me theres a lot wrong with the bike and I said that we can send a Bike back entirely. I have not received the email back. I wont receive phone calls back and its been over a week from the last conversation thats my child only means of transportation and now we have lost the money were being ignored and I feel like Im doing something wrong for reaching out for something that they are responsible for. Now they wont answer my calls and I sent an email explaining to them that I will reach out to the Better Business Bureau and the other outlets. To make it known how they are treating their customers for something they are responsible for

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought an Electric bike and it was never delivered at all. Fed ex coildnt find delivery. Idea electronics made a fake tracking number. They room the money and will not answer phone calls or emails. They sell on a sugte call ********** donut buy anyhing from there its a complete scam.

    • Initial Complaint

      Date:04/24/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the IDEAPLAY P10 electric bike from FRYS THE WIRING IS MESSED UP IT BROKE AND NO ONE KNOWS HOW TO FIX IT

    • Initial Complaint

      Date:08/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought scooter from Dunham’s store. Used maybe about 3-4 times. Suddenly will not charge. Paid almost 400$. No good contacts to reach the company for warranty questions would love money back or new product .

    iDeaPlay is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.