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Business Profile

Ecommerce

BBQGrills.com

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 74 total complaints in the last 3 years.
  • 58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grill on 3/9/25 and the grill was supposed to be shipped between 3/14-3/17 and it never was. When I asked about the shipment they couldnt locate my grill at their warehouse. So on 3/21/25 I requested a refund and cancelled the order. The customer service representative ***** told me I would receive an email confirming the refund and I was never notified. I called numerous times and I was told to contact the accounting department so when I did I would get a voicemail and after leaving messages and continued calling I filed a dispute with my credit card company and left a voicemail stating that I filed a complaint and left my name and number again and still havent received a refund an email or even a phone call. Please assist me with this issue.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a grill in February 2nd. Here is my order number BBQ-25-*****. I have contacted this company 6-7 times by phone and 4-5 time by email. Purpose of call was when will they ship my product. I was already charged $423.50 and bbqgrills.com wont tell me when they will ship. **************** said they cant refund my money. I want a grill or a refund!

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Order BBQ-25-***** - Non-Delivery and Lack of ****************** ********************** To the Better Business Bureau,I am writing to file a formal complaint against BBQGrills.com regarding order number BBQ-25-*****, which I placed on January 25, 2025.On January 25, 2025, I placed an order with BBQGrills.com for an item totaling $4,852.73, which was immediately charged to my credit card. The company's website initially indicated that the items would ship within 5-7 business days from the date of *********** of today, February 27, 2025, the item has not been delivered. When I check the order status on the company's website, it continues to display the same message: "These items are currently being processed and will ship 5-7 Business Days from the date of purchase." This is unacceptable, as the stated shipping timeframe has long since passed.I have made multiple attempts to contact BBQGrills.com regarding the status of my order. I have called their customer service line numerous times and have been repeatedly told that I would receive a call back the same day. However, I have yet to receive a single call back. I have also left multiple messages requesting a return call, but these requests have been ignored.I am extremely frustrated with the lack of communication and the failure to deliver the purchased item. I have been charged $4,852.73 for an item I have not received, and the company has failed to provide any satisfactory explanation or resolution.I am requesting the Better Business Bureau's assistance in resolving this matter. Specifically, I request:Immediate delivery of the item I purchased.A full explanation for the delay in shipping.A response to my repeated attempts to contact customer service.A convenience discount Thank you for your attention to this matter.Sincerely,***** ********

  • Initial Complaint

    Date:02/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refusal to give a refund to product never received. Multiple request, and emails sent asking for help and given excuses. no product and no refund as of today.product was purchased 12/26/2024.

  • Initial Complaint

    Date:02/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grill with accessories on 2/7/2025. I have not been able to get in contact with anyone by phone or by email. I havent received any information about this transaction after I paid for my goods. I have already took action with the account I paid with, which is currently under review. After countlesss attempts to contact with no luck, I finally decided to do research. I have found out on multiple threads online, this business is a scam and I will probably not ever receive what I paid for. Ive read countless people having the same experience. How this is able to go on for so long is absolutely crazy. Please help me try and resolve this.

  • Initial Complaint

    Date:02/20/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/11/24 I ordered a Scotsman Brilliance 30 ice maker on BBQGrills.com website for $3,139.00. I did this after 8pm ET.11/12/24 at 12:24pm I called ************** (their service center) and spoke with Faith and asked to cancel my order. She said she will cancel it and forward the information to accounting for the refund.11/13/24 I received an email confirmation of the order placed charging my credit card for $3,139.00. My statement shows it was charged on 11/12/24.11/13/24 I emailed the company and explained I spoke to Faith and cancelled the order and wanted a refund.11/13/24 ***** **** replied and said accounting needs 5-7 business days to process the refund but did confirm the order was cancelled.11/20/24 I emailed ***** **** and asked if the refund would be reimbursed via check or back on my credit card. ***** **** replied back and said it will be refunded to the same credit card used for the purchase.12/13/24 I emailed ***** **** and asked for a status of my return and she said accounting has been busy and she would follow up.1/18/25 I emailed ***** **** again and she said she was escalating to accounting and the owner. As of today, 2/20/25, I have not received a refund.

  • Initial Complaint

    Date:02/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered grill 12/15/2024. Heard nothing, emailed ***** ****, **************** Representative, on 12/24/2024. She replied that they were out of stock but could send a different (lesser) model; I refused and requested same or better model grill. Then she said they would have to refund me. So I emailed the President, **** ******* requesting the same or better and he directed ***** to upgrade the grill. On 1/8/25 ***** replied Just a quick update, I got word from the owner that we'll be able to swap to the ***** Grills ******* S-435 (model ********) for no additional cost. I never received tracking information so I reached out again on 1/14/25 and she replied the same day that would ask Shipping and get back to me. Its now 2/12/2025 and I still have not heard back from anyone.

  • Initial Complaint

    Date:02/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    An item was purchased on 12/21/24 with order number BBQ-24-***** it was a grill accessory for the ***** grill. the item was $134.99 and ****************** was used to make the purchase. I canceled the item on 12/27/24 and was told the refund would take 5-7 business days. It is now 2/12/25 and I still have no refund. I have called and emailed them and they said the owner needs to complete the refund and hasnt yet. this is completely unacceptable and they are stealing from me. The item was canceled, never sent, and now they wont refund me.

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a grill November ******* and paid for it. The 21 of November I inquired about a tracking number. Then they replied back they no longer stock the grill. So I asked for my money back. They still havent refunded my money. They refuse to help. I never received a product and all I want is my money back. The owner wont respond back either. This is a fraudulent company.

  • Initial Complaint

    Date:01/27/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a BBQ grill with BBQ Grills with a payment plan through BREAD Pay during the holiday as a gift for my dad which was never received. I canceled my order on December 27th (order number BBQ-24-*****) therefore my payment plan should have been canceled and paid back by the company. I am now being hassled by this financial company to make payments. I contacted ********** on 1-24-2025 regarding the situation. ****** stated she would take care of this and get it to her boss. I am still being contacted by the financial company for payments. I am not going to pay for something I did not receive and also canceled. They are making my credit look bad. I am hoping you can help resolve the situation.

BBQGrills.com is NOT a BBB Accredited Business.

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