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Business Profile

Interlock Devices

QuickStart Ignition Interlock

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of issue: 9/2 to current ************ (not this location specifically) has no contact person. It is an ignition interlock company. My car has an interlock in it and needed emergency work. I was instructed upon contract signing (8/2023) that I would be provided a bypass code in the event a mechanic would need to work on my car. I am the owner of the car, not the person required to have the interlock, so it was important for me to have this reassurance. My car has been in the shop for 4 days without a code provided. Protocol was followed and a code request form was completed online on QuickStarts website per their directions. Myself, my friend, and the mechanic have been on hold for over two hours the past 4 days, with no answer before the call just disconnects. The hold music simply plays endlessly. When selecting QuickStart, I was assured that Id have access to help if I ever required it. That promise has gone unfulfilled and I am now without a car entirely. Someone, please address the unanswered calls. Is there a new number that hasnt been updated on the website?Im being charged a storage fee for every day they do not provide a code! The ************ number and all other numbers on the website are never answered. I have honored my part of the contract with payment. A credit to my service charges is requested, as their portion of the contract has not been honored.

  • Initial Complaint

    Date:06/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a reporting fee promised they would be informing the courts of my business with them. This did not happen and they will not return my calls or email to get documentation for the court. I am requesting to be contacted by them

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car damaged and repaired . Want repair cost covered

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 7th early in the morning My devise was locked out of nowhere I couldn't get to work that day and had to get a ride When i attempted to call the business to see what is going on, they let me know that i will need to go into the store and get it reset (with an additional fee of course) and in order to get there they will call me 45 mins before the appointment time to give me a temporary code to turn the car on First, they didn't call until 20 mins have passed, gave me the code and by the time i got there, 4 mins late to the appointment the store was closed.I tried to knock on the door and no one was there and i tried to get a hold of someone through the phone and was kept on hold for an hour total Still no one helped me and i ended up being starnded on the road, late to work and have no idea what to do

QuickStart Ignition Interlock is NOT a BBB Accredited Business.

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