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Business Profile

Pest Control Services

Responsible Pest & Scorpion Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At Responsible Pest Control Ive requested to speak with a manager or someone in a higher position. The representative assured me they would escalate my concern and that I would receive a call back within 24 to 48 hours. However, it has now been nearly a week and a half without any follow-up. I have made several additional calls, only to receive the same responses from different representatives.I believe I have been patient and respectful throughout this process, and I feel entitled to speak with someone who can address my concerns.Respectfully **** ******

  • Initial Complaint

    Date:06/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very unorganized company with bad communication to customer. Customer for years with them. Dont know what has been wrong with them lately, but I will not tolerate it. Attempted to schedule home inspection in 5/2024 for a 6/19 appointment for them to come out, but was told it was too far out (1 month). I was assured an appointment once I was told to contact them back end of May for a 6/19 appointment. I then contacted them for that appointment at the end of May as I was instructed to just to be told they are booked for the whole summer and that someone would call me if and when a time would be available. I explained the situation and the frustration. Was contacted by someone who assured me by email confirmation and text confirmation they would be coming out 6/19 between 9-11. Nobody showed up today and not even considerate enough to call to let me know if anything was wrong. I have been inconvenienced multiple times by them without any resolution.

  • Initial Complaint

    Date:02/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an appointment to have someone come out concerning termities. Once he came out he told me I didn't have termities. But he would recommend for me to get a service that would have them put something in the ground and they would come out monthly to service them. He had me sign an invoice explaining what they were to do. He said within a few days I would be getting a copy to what I signed. One week passed & I hadn't reviewed anything. I began to call the company. Each time updating my contact information. I was told I would be receiving an copy of the invoice via email. The email never arrived. Then I get a charge on my credit card for $30. I called again I reqused for my total money be refunded I was told someone from management would be cantacting me. No one ever did. Meanwhile I get another charge for $30. On my credit card. I want my money refunded.

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I live in ****, **. A year ago I signed up for a pest control service. A couple of months ago I sent this company a text message to end my services. They have not. I have since then connected with them on their own customer service message system. and repeatedly asked them to end the service. Yet each month they send a person to my house and perform a service that I have asked not to occur. I am not sure what to do next as I feel that they will still send someone again.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I (and apparently many other people) have an ongoing billing issue with Responsible Pest & Scorpion Control whereby their system keeps erroneously (according to their own billing department people) sending out a notice that my account for residential pest service is past due. This is inaccurate. I have called now three times (12/13/2022, 12/20/2022 and 1/10/2023) and spoke to the billing department who each time assures me that the account is current with a zero balance. On 12/20 the lady I spoke to said that the billing department was "having issues getting the right information." On 1/10/2023 I received a letter from A.R.M. Solutions - a collections agency specializing in collecting debt for the pest control industry. The letter says that as of December 11, 2022 I owed $105. This is inaccurate, as verified on the calls I placed to Responsible Pest on 12/13 and 12/20. Today when I called and spoke with ******, I was provided a detailed history of all the dates I have received service and the payments made. They show - again - a $0 balance. ****** also mentioned that she had spoken to roughly 5 other customers today with the same bogus collections letter. I am not sure how (or why) I now am supposed to clean this up with the collections agency before they - using the bogus info apparently provided by Responsible Pest Control - report my erroneously late payment to the credit bureaus. I've been happy with the service received, and understand that occasional billing snafus happen, but it shouldn't require calling three times and still not having resolution.

    Business Response

    Date: 01/18/2023

    ******* ********* is no longer with Responsible Pest Control. Sorry for the delay in response, I will get this forwarded to the appropriate individual and provide proof from the collection agency that there is no balance.

Responsible Pest & Scorpion Control is NOT a BBB Accredited Business.

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