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Business Profile

Roofing Contractors

Apex Roofing & Restoration, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Apex Roofing & Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Apex Roofing & Restoration, LLC has 24 locations, listed below.

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    Customer Complaints Summary

    • 104 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/28/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sometime in October of 2021 Apex was surveying our neighborhood and giving quotes to replace roofs in the area. We received a quote for around ***, which they told us they would get with our insurance provider in order to get the roof replaced due to the type of damages that were present. At that point, our claim was forwarded to an attorneys office which was referred to us through Apex. We no longer heard a word from Apex and our phone calls were left unreturned on several occasions. Upon completion of the settlement, we suddenly started receiving phone calls from Apex and were instructed to to sign the documents as soon as possible. When we began to discuss the quoted price, Apex had severely increased their quote from *** to now totaling more than ***. We had taken the time to shop around for quotes from several other companies that were significantly less than what Apex was attempting to recover. There is only one word for this type of activity, GREED! At this time, we realized that Apex was not being transparent and truthful in providing information or documentation throughout the claim process regarding our roof replacement and these significant changes in the quoted price for the roof replacement. On April 11th, we received, signed and returned a release document which included an agreement to pay a cancellation fee to Apex and then would be forwarded to our insurance company by Apex in order to have them removed from the settlement check. It is now April 27th and the documents releasing Apex still have not been submitted to our insurance company. This has inhibited our ability to claim our settlement check and the funds required to begin replacing our roof with a new and more professional company.

      Business Response

      Date: 04/28/2022

      The Customer Service Manager spoke with homeowner on 4/28/22 @ 9:34am CST informing the complaint had been received and asked Management to reach out immediately to assist in the Release of Benefits.

      Customer Answer

      Date: 04/29/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******** *******

    Apex Roofing & Restoration, LLC is NOT a BBB Accredited Business.

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