Complaints

This profile includes complaints for Apex Roofing & Restoration, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Apex Roofing & Restoration, LLC has 24 locations, listed below.

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• 

  Apex Roofing & Restoration, LLC

  4601 Southlake Pkwy Hoover, AL 35244-3362

• 

  Apex Roofing & Restoration LLC

  10151 Deerwood Park Blvd Bldg 200 Ste 250 Jacksonville, FL 32256

• 

  Apex Roofing & Restoration, LLC

  2054 Vista Pkwy STE 400 West Palm Beach, FL 33411-6742

• 

  Apex Roofing & Restoration, LLC

  110 Front St STE 300 Jupiter, FL 33477-5095

• 

  Apex Roofing and Restoration, LLC

  3850 Colonial Blvd STE 201 Fort Myers, FL 33966-1035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The accounting department is the most incompetent group of people I have ever delt with. For nearly 5 months they had over 9k of my insurance money in another account. They continued to call me and send letters regarding a balance due which was their fault. I had to take off work to fix the problem that they and elite CC could not fix. ********

  Customer Answer

  Date: 04/07/2025

  There are no other issues as of now as the complaint was to bring to your attention that the accounting department was very incompetent with the handling of my insurance money and cost me time and money for the issue to be resolved

  Business Response

  Date: 04/15/2025

  Mr. ******* We extend our sincerest apologies for any inconvenience caused by the posting error, due to incorrect account information received from a 3rd party. Upon discovering the mistake, we took immediate action to correct it. During your discussion with Ms. *** you were assured that such an incident has not occurred before, and we have communicated with the 3rd party to prevent any recurrence in the future. We appreciate your understanding as we resolved this issue. 

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make a complaint about deceptive business practices by Apex roofing. On 12/12/23, Apex representative came knocking at my door, saying that he just did inspection for my neighbor roof, and offer to inspect my roof for free to see if there is any hail damage. After inspection, said my roof was damage and I need a new roof. **** representative said what I need is a public adjuster who will file a claim against my ***************** so I can have a new roof. for me to do that I have to sign " A service authorization contract and letter of protection. The adjuster from Elite filed the claim for a new roof, but a new roof was denied by the *****************. The ***************** sent a check of $ ****** to be endorsed by my mortgage company, the adjuster and myself., the mortgage *** and I signed the check. I asked the *************** when I will receive my check to repair my home to which she answered, they will take their fees ($4400) And the rest will be sent to Apex, I was shocked, because no mention of fees was mentioned by Apex representative, or that my check will be sent to Apex. I then called Apex who said they will be receiving $ ******, from the adjuster, but they are charging me $74, 400, I then asked where am I going to get ***** to give you, when the insurance only gave 9000 to repair 8 tiles and the rest goes for my lanai, cracked in my walls back and front side etc. **** representative repeated *****, and I want it in cash. I have been back and forth with the adjuster office, because I have the check in my possession. I have not called Apex since then, because I don't want to do business with such a company, but I need to prepare my house for the new hurricane season, there are several damages to the front, back side of my house also the lanai. Please help!

  Business Response

  Date: 03/18/2025

  Upper management contacted Ms. ********* to address her concerns. After collecting all relevant information, it was concluded that the issue stemmed from miscommunication amongst all parties. The matter has now been resolved. 

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been indated with an on slot of this companys employees brothering me with thier onslaught. I have had at least five different of their employees, knocking on my door about repairing our roof. Please let the company know that I have it done , not by them.

  Business Response

  Date: 02/07/2025

  ***************** sincerely apologizes for the multiple contacts you have received. ****** *., the Director of New Sales, has left a voicemail and sent an email to address your concerns at your convenience. Our sales representatives were unaware of any prior outreach made to you. We have now placed your name on our do not contact list. Should you receive any further communication, please do not hesitate to inform us immediately. Thank you.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2024 I hired Apex Roofing to tear off and replace my roof. After supplies and permits where received, I was given a start date of August 19, 2024. Workers arrived at 7:00 am and the job was finished at roughly 9:15 pm. I was told the job would take two days. The next morning I inspected the job. I noticed there was damage to my plants that were covered with a blue tarp. They where brown due to the excessive heat and being covered all day. Unfortunately most of the plants died. On my gazebo the wood replacement was put in backwards. Some of the leaf guards where not placed back properly. My biggest complaint was the vent pipes where not replaced but spray painted instead. I was told an inspector would come out the following day to inspect the job that never happened. I was finding nails weeks later. One of my vehicles had a nail in the sidewall of the tire and had to be replaced. An inspector came on August 27, 2024 to inspect my complaint. He took pictures and said I would hear from **** within 7 to 10 business days, that never happened. I didn't hear from **** until I received a letter in the mail, stating a lien was placed on the property and demanding final payment. After speaking with ****** *** we agreed on a date of 12-30-24 for repairs to be made. And for me to email my receipts for a replaced tire and cost of replacing plants, I also informed Ms *** that I leave for work at 2 p.m. On December 30 the repair *** said he would be at my property by 3:30. But I was told he would be there by 10 a.m. A new date was set for January 16, 2025 No one showed up. I called to find out why. I was told that the person that was supposed to come had to have surgery. I will pay the balance once the work is completed minus my cost for damages. Apex doesn't communicate with me on trying to resolve my issues and receive there final payment. Please help!!

  Business Response

  Date: 01/24/2025

  Ms. ****** We sincerely regret the insufficient communication concerning your installation. Although we strive to keep homeowners informed about scheduling, we fell short in notifying you that the assessment was postponed due to a health issue affecting one of our Quality Control personnel. According to our records, your appointment is set for January 27, 2025, to address all your concerns. If you have any questions prior to that time, please feel free to reach out to me directly. **** ****, Director of ***************** *****************.

  Customer Answer

  Date: 01/27/2025

  The service request is rejected due to the service technician's lack of necessary materials to perform the scheduled repair. The technician indicated that Apex will reschedule the service within approximately three weeks.

  
  

  Sincerely,

  
  

  ******** *****

  Business Response

  Date: 02/06/2025

  *************** the technician's arrival at the site, it was determined that the wood beneath the gazebo required replacement, not just painting, which is the reason he did not have it with him. I have been informed that the work was completed 2/5/25, and is now finished. Please do not hesitate to contact me at your earliest convenience should this information be inaccurate. Thank you, ****, Director of Customer Service. 

• Initial Complaint

  Date:12/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continues to come in the neighborhood and go door to door even though all entrances have no solicitation signs. I have called and asked them to stop and they continue to do it.

  Business Response

  Date: 12/20/2024

  Mr. ***** We sincerely apologize for your experience with an **** sales representative. We understand that you were able to discuss your concern with the Sales Manager ******* and reach a resolution. We appreciate your patience throughout this process. Thank you, ***** Director of *****************

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One employee of Apex roofing nocked at my door 2 years ago, they offered a roof inspection and if they found any problems they will connect us with a lawyer to do an insurance claim. At that time they told me that there was no obligation to repair my roof through them. They did not provided me with a work estimate. We have a settlement with citizen for 80 K for 2 claims. The lawyer took 40 K. The lawyer also told me that the rest of money (40K) will be paid directly to Apex Roofing and Restoration company. We had 2 estimates for 20 K and 25 K to repair the roof. We have a single family house with shingles roof. Apex Roofing estimate is for ***** K. They said we have a 10 K deductible. Their employee told us that we did not have to worry about the deductible, that they will take care of it. Recently, they put a lien on my house for $ ***** after they got 40 K from the insurance. They claimed they use extra materials, removed the solar panel.... I think these people needed to be investigated. They uses deceiving techniques to get your business. I request that they remove the lien on my house and clear that $ 4900 bill.

  Business Response

  Date: 11/18/2024

  We are writing in response to the complaint regarding the homeowners roofing project with Apex Roofing and Restoration. We value the opportunity to clarify the concerns raised and provide a professional response. Additionally, we want to extend our sincere apologies for any misunderstandings or frustrations this matter may have caused.
  
  The homeowner received funds from their insurance company and signed a legal release specifying the funds allocated to Apex Roofing. Apex completed the work agreed upon in accordance with the scope of the settlement. However, the $10,000 deductible remains the homeowners responsibility, as is standard practice in insurance claims. Florida law explicitly prohibits roofing contractors from waiving insurance deductibles.
  
  The homeowner expressed concerns about additional charges and the allocation of funds for the solar panels. It was explained to the homeowner that their deductible and out-of-pocket costs were not waived and would still be due. Our team also emphasized that without payment of the deductible, **** cannot issue the roof warranty. We made several attempts to address the homeowners concerns and explained the situation thoroughly.
  
  The lien placed on the homeowner's property was filed to preserve Apex Roofing's legal rights, as the deadline for filing was approaching. This action was taken as a standard legal precaution, not as a punitive measure. We can confirm that a request to release the lien has been submitted and will be recorded with the county.
  
  We take all complaints seriously and strive to ensure transparency and professionalism in all our dealings. We believe our actions were consistent with industry standards and Florida law. However, we regret any inconvenience this process may have caused and remain committed to resolving any further concerns amicably.

• Initial Complaint

  Date:10/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and they are vultures. They attempt to coerce you to sign over your insurance claim to them and **** their noses into your affairs with your attorney. I decided not to do business with them yet after 2 years they continue to call me, leave text messages, leave voicemails, and they incessantly email me. I have asked them to stop 12 times yet they continue to harass me. Please stop or this is going to get ugly I promise you. What is it that you don't understand about the fact that I don't want to do business with you nor do I wish to be contacted by you for any reason?

  Business Response

  Date: 10/24/2024

  Mr. *************** sincerely apologize for any frustration or inconvenience our recent email may have caused. At ****, we strive to deliver exceptional service, and were truly sorry that this wasnt reflected in your experience. It seems you received a follow-up email in error after the Hurricane, and we regret any confusion this may have caused. Please rest assured that your file has been closed, and you wont receive any further communication.
  Regards, *********************

  Customer Answer

  Date: 10/25/2024

   
  Complaint: 22429504
  
  I am rejecting this response because you have harassed me so many times that it appears to be your corporate strategy. Since your communications to me were unsolicited you need to pay me $50000 for my pain and suffering as this is really the only way to force you to change your corrupt and predatory corporate strategies. Your apology is just an excuse so pay me
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof restored by Apex in July. Apex punctured my ** lines with their roofing nails. The project manager came out and assured me they would cover the cost. I provided video and photo evidence of the punctures from the nails, leading to my ** breaking. I was out of ** for over three days. Apex stated they would not cover the damage due to "code violations" from the ** lines. I contacted the ** company who explained that there are no code violations. **** then offered $300 as a resolution. The total cost for the ** repair was over $1500.

  Business Response

  Date: 09/09/2024

  Ms. ****** while we strive to provide best-in-class customer service to all our homeowners, occasionally there is a time when an issue arises that is out of our control. Our records indicate that you were reached out to regarding the issue with the nail in a line set due to the lines being too close to the decking. We did receive 1 picture showing the issue; however, no video was received. While we are not privy to the structure of your home and would be unaware of the hazards below the decking, as a good faith gesture, we offered compensation toward the repair. We received an email from you accepting the compensation and were under the impression that there was a resolve. 

  Customer Answer

  Date: 09/10/2024

   
  Complaint: 22243039
  
  I am rejecting this response because: The response provided by **** is false. I never accepted their offer. I did provide a video and multiple pictures to phone number ************ who contact me via text asking for them. I can show evidence to this. I was told by the project manager when he came for the final inspection and took the video as the ********** was there repairing the damaged lines that I would be reimbursed. He in fact stated that **** routinely reimburses for these types of damages and it was not going to be a problem. I have a witness to coabertate this event. Im 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 09/19/2024

  Director of **************** spoke with the homeowner on 9/18/24 @ 4:11pm CST. Homeowner was in a meeting and asked for a call back on 9/19/24 before 10am EST. The Director called @ 9:33am EST; however, the homeowner was not available and a message was left for her to call at her earliest convenience. 

• Initial Complaint

  Date:07/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Deceptive business practices and poor reviews. Signed paperwork without proper explanation.

  Customer Answer

  Date: 07/10/2024

  Was told we would receive estimate immediately. Never received. Very poor communication on all levels of repairs. Not feeling comfortable dealing with this company.

  Business Response

  Date: 07/11/2024

  ****, Director of ***************** left a voicemail for homeowner on 7/11/24 @ 11:34am CST to discuss complaint. 

• Initial Complaint

  Date:07/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -************************* of Apex Roofing and restoration is soliciting in a NO SOLICITING neighborhood -********** in ********* has NO soliciting CLEARLY marked at all entrances and ************************* is knocking on doors/ringing door bells and distrupting the neighborhood -in addition ****** is doing this with houses that have CLEAR no soliciting signs at the front door -unacceptable and unlawful and needs to stop immediately

  Business Response

  Date: 07/01/2024

  The Sales Manager for the market, DJ called the Mr. ****** on 7/1/24; however, there was no answer and no opportunity to leave a voicemail. He then texted the homeowner asking him to reach out at his earliest convenience. Waiting for Mr. ****** to reach back out. 

  Customer Answer

  Date: 07/01/2024

  MY contact number is actually ************ please call again