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Business Profile

Virtual Currency

DBA Bitbuy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been doing buisiness with Bitbuy for just over a year, and their partner company ********** over 6 years. With no issues till now, I have had nothing but positive things to say about they till now. But, they (both Bitbuy and **********) locked my account restricting withdrawls to only Canadian dollars with no explanation; after permitting withdrawls (of any type) since I became an account holder. I have attemped contacting customer service but have recieved no explanation, or contact.

  • Initial Complaint

    Date:08/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 28, 2024 I set up an account through the Bitbuy App and deposited $1500 and purchased *******. On September 4th I tried to withdraw my money and was told that there was a two week waiting period for withdrawals on new deposits. On September 12 I notified Bitbuy support that I had been directed by someone to set up this account and make the deposit and that I thought it was part of a **** and that I would like to withdraw my money. Their reply was that the funds I reported as a **** must now be returned to my bank for their investigation and the bank must now return the money to me, and that they were closing my account. They advised me to reach out to my bank for assistance with the return of funds. I talked to my bank (Fraud Dept.) and they said there was no provision for them to receive the money and they had no communication with Bitbuy and the only provision is for Bitbuy to transfer the money directly to me. I had sent them the funds through an e-transfer. All I want is the return of my money but it appears that Bitbuy is not dealing in good faith and are not willing to refund my money.

  • Initial Complaint

    Date:14/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Aug 27 I withdrew 3 *** but after 3 days later my request was still "in pending". I submitted a ticket asking why it took so long to complete the transaction because the previous time when I withdrew half *** it took only 10 mins to proceed. For no reason my transaction got cancelled and got a call saying I should contact them to schedule a call for their help. I have been calling them and left few messages for more than 2 weeks but NO replies. I submitted another ticket asking what are the next step to withdraw but again NO replies. Then suddenly my account is "freeze" so I can not even request any withdrawal yet without further explanation as to why and how long. The website just said for security reason to hold the account for first time withdrawal but not applicable in my case. There is NOWHERE mentioned how long they tend to keep my account on hold for no particular reason. This is not acceptable!

  • Initial Complaint

    Date:14/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Login on won’t work for no apparent reason, trying to use password reset option and no email is recieved. Then contacting customer support and they do not reply. Reading reviews this is a common issue.

  • Initial Complaint

    Date:01/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau, I am writing to express my dissatisfaction with Bitbuy’s customer service. On February 27, 2024, I initiated a cash withdrawal of CA$266.54 to my ** ****** ***** account. The transaction, which included a fee of CA$3.94, was marked as ‘COMPLETED’ by Bitbuy. However, the funds have not been credited to my bank account. Despite numerous attempts to contact Bitbuy through emails and support threads, I have received no response or support. Their lack of communication and assistance in resolving this issue is unacceptable and has caused me significant inconvenience. I seek your help in addressing this matter and ensuring that Bitbuy upholds its responsibility to provide efficient and responsive customer service. Sincerely, **** ***** *****

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I transferred 500$ in bitcoin to them, with the intention of converting it to CAD and withdrawing it. They blocked my account from any Bitcoin or CAD withdrawal, ultimately allowing me to send they funds but not withdrawal, ******** from me the value of 500$. Their support is not helping me get this issue resolved and I have been waiting and waiting for support. It appears the issue happens with others as well, based upon the reviews of this Bitbuy online. *******.

    Customer Answer

    Date: 01/02/2024

    It took a full month but it finally got resolved.

  • Initial Complaint

    Date:29/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 9, 2023, 9:36 PM EST I emailed bitbuy to change my phone number, to which they replied to have received my request & updated. **** *** ***** **** ******* ******** *** **** ******** ** *** ********** ********* ***** ** **** ****** ***** ******* ******** * *** **** * ***** **** ******* *** ************ **************** ******** * *** ******* ******* ** * ****** ******* ******* ******** **** ******* ** End of March I tried to login with 2 step authentication, however did not receive the text so I could not be verified and cannot access my account or funds. On Mar 27, 2023, 9:54 PM EDT I emailed bitbuy to follow up on why I could not get access, she replied saying that they needed info [Picture/ID] which i did 3 times. They then told me there was an issue with my ID which does not make sense, as it is a Gov issued drivers license. I even sent them all photos of my past interactions with them. with them which had the same drivers license. So they accepted this same drivers license when I opened my account yet tell there is an issue with the same drivers license. **** ***** ** ****** ** ***** **** * ********* ****** ** ****** ***  Bitbuy response: Your request ******** has been updated. ** *** ********** ********* ***** ** **** ****** ***** ******* ******** * *** **** * ***** **** ******* *** ************ **************** ******** * *** ******* ******* ** * **** ***** ******** ******* ******* ******** *** *** ***** **** ** ***  They are now NOT responding to my emails, and I tried calling them several times and the number just hangs up. to change a phone number to gain access to my funds ****** *** ** **** *********. They withholding access to my account **** ** ********. Any help would be appreciated. Sincerely, ******* ******* ** ***** ************

DBA Bitbuy is NOT a BBB Accredited Business.

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