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Business Profile

Incentive Programs

Drop Technologies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Drop Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop is a Toronto based app where you get points for shopping with stores on their site. They owe me nearly $300 and aren't paying me out. ****** *** ********* ***** *** ****** ** ***********  I want to be cashed out by them *** ***** ****** ******** **** **** ******

    • Initial Complaint

      Date:17/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop recently adopted a points redemption system that makes it almost impossible for users to redeem their points for gift cards. Drop allows users to link their credit card information and receive points for turning over their purchasing data, participating in surveys, and making targeted purchases with Drop's commercial partners. In turn, once users have collected enough points, they have historically been allowed to redeem those points for gift cards. This redemption process used to be instantaneous. However, earlier in 2023, Drop paused all redemptions for a period of several months. Recently, Drop resumed redemptions but only allows users to redeem their points at 10:00am on Thursdays. Drop also limits the amount of gift cards they will redeem. What has resulted is a 1-2 minute rush to redeem gift cards, which slows down the system and results in redemption errors. Drop has basically made it impossible for the vast majority of users to redeem their points. **** *** **** * **** ******** ** *********** *** ******* *********** **** *** **** ****** *** *** ****** * ********* ****** ** **** *********** **** ** ********** ****** ** ********* ******** **** ** *********** ******** ** ****** ***** ************ *** ******** ******

    • Initial Complaint

      Date:10/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop is a mobile application that claims to provide gift cards to users in exchange for credit card info about purchases. For 4 months now, Drop has refused to pay out gift cards to users that were already earned. They recently limited gift card issuances to one day per week, on Thursdays at 1 pm, at which time the app crashes and gift cards cannot be redeemed. ********** ******** ************ I was logged in at the appropriate time and still couldn’t redeem my points for a gift card. They need to provide the gift cards that were redeemed months ago by users, otherwise the entire premise of their business model is ***********

    • Initial Complaint

      Date:10/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This app has my banking information. I have collected thousands of points to redeem for gift cards and the gift cards are always “sold out”. I was able to redeem one gift card, but it had a zero balance.

    • Initial Complaint

      Date:16/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use their APP, bind credit cards and earn points. Because their system failed to track my consumption, I contacted them by email. They asked me to provide proof that it was household consumption. I can't provide proof. I only have the purchase receipt.I don't think they want to settle my points for me.Now they freeze my account.

      Business Response

      Date: 13/03/2023

      Hi ********,

      We apologize for not responding here sooner. You have deleted your account with us while we were waiting for documentation from you to assist with your complaint around missing points.

      As we had stated in the screenshot above, our system flagged your purchases as violating the terms of the offer requiring personal use. Because we wished to address this so that you could continue to earn points, we asked for your receipts to confirm that these were in fact personal use. I personally reached out to you asking you to help me confirm this as well - we do not want to have to deny points, but security and offer terms do need to be taken seriously on our side as well. 

      At the time you refused to share details with us, and we asked if this was a money order or gift card purchase. Due to the regular denominations of $1000, $1500, etc, we had to check this for security reasons. With your refusal - no matter how founded - to work with us to correct this, we could not change this.

       

    • Initial Complaint

      Date:02/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Drop team recently placed my account on hold stating that I violated their Terms of Service. I have reviewed their Terms of Service extensively and am unclear with they are referring to. They are holding over $1,700 in points that I have earned after I reached out regarding a technical issue with points being earned through one of my cards.

      Business Response

      Date: 12/07/2022

      Consumer Response /* (450, 9, 2022/07/04) */ The business reactivated my account separately after understanding that I did not willingly activate business cards on my account. **************************************************************************************************************** This complaint can be closed.

    Drop Technologies Inc is NOT a BBB Accredited Business.

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