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Business Profile

Incentive Programs

Drop Technologies Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Drop Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 136 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business collects a vast amount of personal credit card purchase information in exchange for and promising the ability to redeem for a monetary valued gift cards. Drop has implemented a 1 day/week at a specific time where cards with very limited inventory can be redeemed. During this time the app becomes unstable and crashes and all cards are no longer available within seconds. Despite efforts over the past 3 months, this businesses methedology has made it virtually impossible to exchange the value they offer

    • Initial Complaint

      Date:28/12/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 63,313 points currently. The issue started initially when they were having their first financial troubles about a year and a half ago and I was trying to cash in for two gift cards. They weren’t transparent about the difficulties and just left them in limbo without redeeming them until much after the redemption period had passed one - but not the other - was finally sent to me. The point value of the other was in my account though and I remained hopeful that things would be resolved. Then they changed to the new system of the Thursday at 1 pm drops. I have signed in multiple times on many weeks, and never successfully been able to claim any so either a) there aren’t any or b) there is such a limited supply that it is completely insufficient to the demand as they are gone instantaneously. I’ve also asked for notifications from their app and never been notified. They are gaining money through my transactions and the data they are collecting from me but are not fulfilling their end of their responsibility. **** **** ****** **** * ********** ******** **** * *****

    • Initial Complaint

      Date:28/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offer points for gift cards, it is practically impossible to redeem these points. You have a 10-30 second window each week. You have to drop everything at 12:58 pm wait in a virtual line and try to get an undisclosed number of gift cards they “release” each week for a few seconds. i have emailed them about this before. ** ***** **** * **** I don’t know anybody that actually gets a gift card I think I’ve gotten one in about six months they’re also always pending points points they say you’ve earned but they don’t actually give you. I have about $100 in pending points and $60 in gift cards that I can’t redeem. They also offer offers for spending money at stores that they don’t always give you even if you spend at the stores, I think this is just a way to give your credit card number possibly if they don’t start actually giving out the gift cards beyond contacting you at the Better Business Bureau *** ***** ** ******* *** ***** ***** * ***** ******* ******** ********* I think they just want you to rack up points while they track your credit card number and get monetary benefits from the stores that they give your credit card number too so they can track your spending and then they don’t actually give you the rewards ever .

    • Initial Complaint

      Date:18/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop (aka Join Drop) is a business that promises rewards to consumers in exchange of their data, which they then sell to big box companies like ****** and ******. However, this company does not give out gift cards at all. They also have access to our credit cards, which you have to have on file to use this app. It's entirely a pyramid scheme with nothing to gain for the consumer, as the company is just using us for profit under false claims and advertising. ** **** *** *** ****** *** **** ***** ***** ** *** ****** ** ****** ** **** ****** *** ********* *** ***** ***** *** ********* **** ****** ** **** **** ********* **** ******* **** ******* ***** ******* ** ******* *** **** ******* **** ** ******* ** **** ***** *** ** *** ********* **** *** ***** ********* **** ***** **** **** ************

      Business Response

      Date: 17/01/2024

      Hi *****,

      Thanks for reaching out again.

      I'd like to set the record straight on a few claims you made in your BBB complaint.

      First, we are not now nor have we ever been a "pyramid scheme". We are a loyalty company that awards points for shopping with certain brands and completing surveys, and the points are convertible into gift cards. Our company is not structured as a pyramid scheme regardless of whether you include our member base in that schema or not.

      Second, it is up to our members if they'd like to link their banking information or not. It's beneficial for members to link their cards as we have offers through which you can only earn points by spending with a linked card. However, you can also earn points by shopping through the in-app links in the 'Shop' tab where offers do not require members to spend using a linked card. There are also points to be earned by completing surveys which do not require making purchases, so by definition, no linked card is necessary here.

      Third, we are indeed sending out gift cards. Thousands of members have been able to redeem their points successfully since the new gift card redemption process went into place on July 17th, 2023, and each member who has been able to successfully redeem their points has been issued a real, usable gift card loaded with funds. We cannot share information on these members as this would be a breach of privacy. If you choose not to believe that we have been sending out gift cards, there is no more proof than our word that we can offer.

      I want to convey that the current redemption process is not the end of the line for how redeeming gift cards will evolve over time. We have heard a lot of feedback from our members following these redemption process changes and we are actively working on improving the experience for members. We recently released a change that successfully allowed members to redeem while encountering fewer or no errors along the way. This allowed members to redeem incredibly quickly and caused gift cards to sell out faster than expected.

      There is currently no time limit on redemptions, we simply have the gift card drop running until the number of gift cards allotted to that day's drop runs out. It just so happens that so many members login to redeem at the same time that it has caused our gift card drops to end after less than a minute week after week. We recognize that this process is restrictive not only because some members' devices may be slower than others, but also because of the time at which the gift card drops take place.

      I can assure you we are working to improve this process further. We are brainstorming and testing more changes we're hoping to release to members and we will of course communicate major changes to all members along the way.

      At the moment, there is no update we can offer as to when the process will change. But please know that as soon as the redemption process is updated or changed in any way, we will be in touch with members either through the app, by email, or both.

      Thank you for your patience while we work hard to apply the feedback from our members.

      Please consider this matter closed.

      Customer Answer

      Date: 23/01/2024


      Complaint: 21022975

      I am rejecting this response because:

      This is all utter ******** and a bunch of corporate ****. We will be settling this in court. 


      Sincerely,

      ***** *******

    • Initial Complaint

      Date:13/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted you before and I thought that this company solved the problem but they didn’t. I have earned $25.00 but you can only cash out once a week and when you try to cash out, all of a sudden all of gift cards are sold out. I have been trying to cash out for the past 4 months. When I write them, they just give me the same form letters. **** *** ******* ********* *** *** ****** *** ***** **** ********* **** **** ********* **** **** **** ** ** **** ****

    • Initial Complaint

      Date:02/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been attempting to get my points redeemed through the Drop app that I earned from taking multiple surveys *** ****** ** ******** **** ** ** ***** I have been trying this for several months now, ever since there was an email sent out detailing that ******* *** **** **** *** *** *** ****** **** **** ****** the gift card redemption process would be changing. ever since I would say early summer, if not earlier, I have yet to redeem a single gift card, aside from one singular ****** gift card, in I think May. They have limited their redemption process to only be able to redeem once a week at a specific time on a specific day, and the gift cards that they provide are always sold out because of the people that are looking to redeem the few gift cards that they provide. This has been going on for months and months and I am only wanting to receive the money that I have earned in points back in the form of a gift card so that I can redeem and then stop using the app for good. ** ** ***** **** **** *** ******* ** **** ** * ***** *** * ***** **** *** *** ** ****** *********** *** **** * ****** ** **** **** **** **** ** *** ***** ********* **** **** **** ** ***** **** ****** ******* *** **** ********* ************ *** I have been dealing with it for months on end* ** **** *** ***** ********** Please let them know, that we only want our money back. * ** **** **** **** ** *** *** ***** ********* **** *** *** **** ******** ******* *** **** **** ** *** ****** **** ** ****** ** *** *** ***** *** ***** ******** ********* **** **** *** *********** **** **** ***** ** *** **** *** ******* ********** ** **** ** *** ** ******** ******** ****** **** **** ** ******* ** ** *** ** *** ******* **** * ******** ** **** ***** I only want to get the money that I earned back to me, that’s all it is. Thank you for your time.

    • Initial Complaint

      Date:22/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Drop is a company that you link your credit card too and as you shop at their suggested stores they give you credits. Those credits can be turned into gift cards. I have 167,348 points. However, they only allow you to redeem for gift cards at 1:00 on Thursdays for 25,000 at a time. Points show they are worth $167.40 on the screen. Every Thursday for over a month I’ve set my alarm to redeem my points and every Thursday there’s an error message, it says try again and then it’s not available. ** ***** **** * **** ** ******* **** ******** *********** *** ***** ******** ****** **** **** ******** * ****** **** ******* *** ***** ** ** ******* *** *** ******* * *** ******* ***** **** **** *** **** ** **** **** ** ***** ******* ***** ** ******* ** ***

    • Initial Complaint

      Date:22/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have earned over 172,000 points and have been unable to redeem my points in over 6 months. They say I can redeem for a $25 giftcard every Thursday at 2:30 pm and no matter how often I try I am never successful. * ** *** ******* **** **** *** **** ***** ********* *** **** ********** ***** ** **** ** ****** *** ** ********

    • Initial Complaint

      Date:14/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business claimed to provide gift cards for points acquired through various actions such as buying items, subscriptions, and playing mini games within the app. ** ***** ***** *** ******* ******* ** ** ******** ** ***** **** **** ******** Then suddenly in June 2023, an email was sent out by the CEO of Drop claiming gift card redemptions are re-enabled however **** ** *** * **** ******* ***** users are told to log in at 1000AM every Thursday but these gift cards are gone within a minute. **** *** *** ** ********** ** *** ******** ********* ** ********* ********* ********** ******** ** **** ** ****** *** ******* ** ******* ** ** ******** ** ********* ** ******* ***** ** ******* In June they took back all gift card redemptions and gave customers their points back instead of simply issuing gift cards to all those who were waiting. I'd like to seek payout of the total amount of points remaining on my accounting. Currently, I have 58,684, which equates to approx. CAD $58.68. * **** **** *** ********* *********** ** ******* *********** ** ******* **** ******** ***** ****

    • Initial Complaint

      Date:24/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have changed their rewards on their app. Now instead of being able to redeem for a gift card anytime you have the points, they allow a number of them to be released on Thursdays at 2:30. Inhave been trying for 7 weeks and have never been able to claim. There have been issues with the app shutting down, not opening, and when I do get a chance I only get error messages. * ******* **** *** ****** * ***** ******* ** **** ****** They don’t say how many are available but I have been on the app less than 60 seconds after they are ‘released’ and they are gone. They offer no explanation when I contacted them on how many they release and what the chances are of getting one. They should allow gift cards to be accessible in a reasonable fashion and not force people to use their points to enter contests or buy crypto ***** ** * ****** ***** ***** ***** ******* **** **********  I have faithfully attempted to get a gift card every Thursday for 7 weeks in a row now (I have in the past as well but not consecutively) *** ** ** *********** * ******* **** *** ****** **** ********** ** *** ** ******** *** ****** * **** ******** *** **** ****** ******* ******* ***** *** * **** **** *********** **** **** ***** 

    Drop Technologies Inc is NOT a BBB Accredited Business.

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