Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Weed a way for lawn services summer 2022, I did not like their services, I complain twice about their employees coming and pretending to spray the lawn for two minutes and leaving and them purposely missing many lawn areas, but I just paid the amount and let it go, and this summer 2023 they assumed they came twice a year without my knowledge or consent. I never called them since last year may-june and i never agreed to anything or any service and now theyre saying they want to take me to collections! I called to cancel and tell them not to come to the house anymore as soon as i got their mail! Please help me resolve this issue

  Business Response

  Date: 04/07/2023

  We apologize for the unsatisfactory experience you had with our lawn services. I understand your frustration and would like to address your concerns to help resolve this issue.

  First and foremost, I want to assure you that we take customer satisfaction very seriously. We strive to provide excellent service and ensure that our customers' needs are met. I apologize for any inconvenience caused by our employees' behavior during the summer of 2022. It is not our standard practice to have them pretend to spray the lawn for only a brief period and purposely miss areas. I apologize for any miscommunication or lack of professionalism on their part.

  We deeply apologize for any confusion that arose regarding the assumption of service this summer without your knowledge or consent. It is essential to us that our customers have full control over the services they receive, and we understand your frustration with this misunderstanding. We apologize for any inconvenience caused.

  While we acknowledge your statement that you did not call us since May-June of last year and did not agree to any services this summer, we kindly request your understanding that we also have a responsibility to act in good faith for all our customers. We operate within a limited timeframe to ensure each lawn is treated at the appropriate time, as missing this window could result in unsatisfactory results. We apologize if external factors prevented you from contacting us, and we regret any inconvenience caused.

  We genuinely understand your concerns about the threat of collections, and we want to assure you that we aim to avoid any unnecessary escalation. Our primary goal is to find a fair and satisfactory solution that satisfies both parties involved.

  We have taken immediate action to address your concerns. Your account has been canceled, and we have adjusted the outstanding balance to show a $0 balance. Therefore, we will not be pursuing any further collections, and we sincerely hope that you will also refrain from escalating this matter. Our intention is for both parties to resolve this complaint amicably and part ways on a positive note.

  Once again, we apologize for any inconvenience caused and appreciate your feedback. If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We value your business and hope to have the opportunity to serve you better in the future.

  Customer Answer

  Date: 04/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:20/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a customer for approx. 2 years, this year I did not wish to renew their service so I never responded to their emails or phone calls. This morning when I went outside I noticed that they had sprayed my lawn and left bill for $79.38. When I contacted them they basically said that the agreement auto renews yearly and it is printed on every invoice. I never noticed this on the invoice and was surprised by the bill. Even though they say that the auto renewal is printed on the invoice not once did they mention it verbally when speaking on the phone the first time I signed up or when I renewed last year. They need to make sure that they mention verbally for new contract purchase and renewal so people our not blindsided by their ***** business practice. * **** **** *** **** ***** ******** ** * ********* ******** **** ** **** **** ** ***** ********** *** ********* *********

  Business Response

  Date: 02/05/2023

  Dear ****** *******,

  We are sorry to hear about your recent experience with our auto-renewal policy for your Weed-A-Way Lawn Care Service. We understand your frustration, and we want to make it right.
  
  First and foremost, we want to apologize for any inconvenience this may have caused you. We take all customer complaints seriously, and we want to assure you that we are working to improve our auto-renewal process to better serve our customers.
  
  As seasonal operators in the lawn care industry that only conduct services for the 6-7 months of the warm season, we understand that our auto-renewal policy may not be the best fit for everyone. We strive to be transparent about this policy during the subscription process, but we understand that sometimes things can slip through the cracks. During the winter off-season, we make sure to have staff in our office to ensure effective communication with all active homeowners through various channels such as phone calls, emails, and mailings regarding our processes, including auto-renewal. We operate in good faith and strive to maintain transparency by keeping homeowners informed of any changes or discontinuations. Therefore, if you do not want us to treat your lawn, we will not do so and ensure the account is fully cancelled as per your request. 
  
  In light of your complaint, we would like to ensure that no overdue balance will occur on your account and will void any service charges. We hope that this gesture demonstrates our commitment to your satisfaction as a customer.
  
  If you have any further concerns or feedback, please do not hesitate to reach out to us. We value your business and appreciate the opportunity to make things right.

  Customer Answer

  Date: 07/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:26/10/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whomsoever It May Concern, Until now I was disappointed with the outcome of the work you guys did towards the lawncare at my property for 400$ but after speaking to the most ************** and **** representative Rohan at your company I am convinced that your organization believes nothing at all in Customer Service or giving value for money you take from us. That you are only interested in getting the money out of the customer’s pocket and then literally running away with no responsibility at all. Makes me fee that you must be really needing my money that badly to cheat customers. I was told that the owner will call me in 24 – 48 hours and nothing happened. 400$ is not going to make me poor but it demonstrated the character of this company. Hope someone still has some morals to reach out to me at the earliest. I am convinced that individuals like Rohan are the reason why several decades old business ultimately get wiped out.

  Business Response

  Date: 03/11/2022

  Hello ******,
  
  We understand that the services conducted were not able to satisfy your lawn care needs and that our customer service representative was not able to provide a resolution. However, we appreciate the opportunity to make it right, and allow us to visit the property and derive a treatment plan to rectify the issues within your lawn. We were glad, that Kunal was able to visit and have a constructive conversation, as there were underlying issues that effected not only your lawn but surrounding lawns within your area. We are actively speaking with our manufacturers and distributers to acquire specific products that would be strictly used in your area to help ensure that these results do not occur again. We appreciate you as a customer, as these conversation helps us as a company to ensure that we are actively making improvements to satisfy all customers, especially taking in consideration of their soil and lawn types. Weed-a-Way appreciates the acceptance of our resolution and that we can move forward working alongside to get the lawn into the best shape possible!

  Customer Answer

  Date: 03/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I agree to the discovery that the business has made of the situation I have requested a comprehensive plan for the next year. If the business provides me with the next steps that they would be executing next season in improving the condition of my lawn for no additional cost then I am ready to accept the offered solution.
  
  Sincerely,
  
  ****** *****