Reviews

This profile includes reviews for Canada's Wonderland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canada's Wonderland has 2 locations, listed below.

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  Canada's Wonderland

  1 Canadas Wonderland Dr Maple, ON L6A 1S6

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  Canada's Wonderland

  9580 Jane St Maple, ON L6A 1S6

Review Details

• Review fromAlyssa H.

  Date: 25/10/2022

  1 star
  I had bought tickets for the Halloween haunt for October 22nd 2022 from 7-12 am. I am extremely disappointed and feel my hard working money was wasted. It took over an hour and a half waiting to get into the park while my car was idling. Once we got in which was 8:30 you had to find open parking spots because the park was that full. Once we got to the gate we had to wait for security to check people through which took 30 minutes by the time we got in we had 3 hours till the closing time. All the rides plus the haunted houses were 1 hour plus wait times. So you couldn’t even wait to go on one ride. Food lines were just as bad. Wonderland over packed there facility they are all about making money they don’t care if you don’t have a good time and get to go on anything. I emailed them two days ago and still have not got a response. I want a refund or something to make up for the waste of my time.

• Review fromVanessa Q

  Date: 19/08/2022

  1 star
  Was physically assaulted by another guest in the security line. Had me by my hair and tried to bite me and actually bit my mother in law. No security in sight to help me or my family with the situation. Disgusting

• Review fromTianmi T

  Date: 04/08/2022

  1 star
  My 5 year old kid had a panic attack in the wonderland waterpark 1 min into the lazy river. He was about loose grip of the tube . He cried asked a life guard for help. The life guard ignored his request and stopped me to help him because me being on the bank is 'against the rules'. Mean while my son lost grip of the bank and float further down out of my sight. Finally two more guards heard our argument and more importantly my kids distressed cry and managed to pull him out. When I complained to the supervisor he just ignored me. And the same life guard came back to me later said he had a life jacket he is not gonna die which could not be the case because he could easy get stuck in the tube and drown if all life guard apply the same work ethic as the first one . What kind of human being leave a kid crying and struggling in front of you while your job is "life guard"

• Review fromPriyesh S

  Date: 12/07/2022

  1 star
  I was waiting in the line for Behemoth for more than 1 hour and near the entrance their is one small gate for the opening and by mistake my hand fell on the gate and it opened, as because of that security guy came and started saying that you are jumping off the line now you have to start again. Although I asked him to check the camera but still he didn't listened to me and then he called other security guys and they made me leave the amusement park. The name of the staff was Barvinder. Their staff are always rude and biased. They need a lot of training

• Review fromNazia H

  Date: 05/07/2022

  1 star
  We have seasons pass. Bought $150 fast lane tucket for the day for my daughter. They jacked up the price from $100 to $150 within weeks.***********************************. My daughter went on two rides and her wrist band slipped and fell off when she had her arms raised on a roller coaster ride. She and my husband went to the same booth with the recipt, but one clerk said, that we needed a picture with my daughter wearing the fast lane band, we didn't have one at that time. Then they sent my daughter and husband to guest services. There, they told them, "who told you to take pictures with the fast pass". So clearly the people working there have no clue what they're doing. My husband was waiting for 45 minutes for the manager because everyone said they cannot replace the fast lane wrist band. Finally, after a lot of quarrel and proving with his ** app that he paid for it that day, they said they would replace it if my daughter is there at that moment in the office. Mind u by this time its been and 1 and a half and my daughter had already been disappointed and gone to play in splashworld. We couldnt find her on time and it was getting late so my husband just gave up on the fast lane replacement and left the office. Why couldnt they let my husband have a new form or some thing that he could take with him or even come back the next day? Why was the wrist band so floppy? And if replacement was so forbidden they shouldve made it more sturdy. **************. $150 GONE AND SHE JUST WENT ON 2 RIDES..*************************************************************** **********
  

• Review fromKasia S

  Date: 28/06/2022

  1 star

  Kasia S

  Date: 28/06/2022

  Today June 27 I dropped off my 3 kids to Canada wonderland when they went to order food they were told no cash accepted so they went to a different place same answer. I was shocked how can this be allowed??? Kids were hungry because they couldn't buy food because no cash was accepted this is crazy and not human! Can someone explain to me what is going on there?

  Canada's Wonderland

  Date: 07/07/2022

  Thank you for your review. We are sorry to hear that your visit did not meet with your expectations. We ask that you reach out to us directly at https://www.canadaswonderland.com/contact-us so we can follow up with you and your experience.
  
  We look forward to hearing from you soon.
  

• Review fromGrace L

  Date: 27/06/2022

  1 star

  Grace L

  Date: 27/06/2022

  *************************
  
  My friends and I visited Wonderland yesterday and we were being treated very unfairly ******************************. This is what happened.
  
  The four of us were waiting in the line at Behemoth. The waiting area for fast line has no sign of where people should line up or defining the lining area. and there was no people behind us at that time. One of my friend was not feeling well because of the heat and sunlight, so she sat on a stone that was only steps away from where we stood (within the waiting area) and she came back 1 min after because the line started to move. Then the staff came and asked all of us to rejoin the line ***********, which was ridiculous given the situation. So we didn't rejoin the line of course and asked to talked to her supervisor.
  
  Then her supervisor named HODO came and I was being very nice and said hello to her. She didn't even looked at me or let us explain the situation. She started to yell at us to leave!!! We tried to explain things to her and she didn't listen to us at all. She said "I ASK YOU TO LEAVE, THEN YOU GO!!" Later she threatened us to have the security to kick us out of the park! This is outrageous because we didn't do anything wrong and being treated like this is extremely unfair.
  
  The worst thing was that after the staff told us to leave, there were TWO GROUPS of people cut into the line and went far beyond us!! And the staff did nothing!!! We asked the manager why she didn't stop them and she asked us to point out the group of ***** people who cut the line. They have already had their ride and left! ************************* We were not being unreasonable and we just want to be treated equally.
  
  This is the worst experience EVER, and we are very disappointed with Wonderland! Hodo owns us an apology!

  Canada's Wonderland

  Date: 07/07/2022

  Thank you for your review. We are sorry to hear that your visit did not meet with your expectations. We ask that you reach out to us directly at https://www.canadaswonderland.com/contact-us so we can follow up with you and your experience.
  
  We look forward to hearing from you soon.