Reviews

This profile includes reviews for Canada's Wonderland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canada's Wonderland has 2 locations, listed below.

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  Canada's Wonderland

  1 Canadas Wonderland Dr Maple, ON L6A 1S6

• 

  Canada's Wonderland

  9580 Jane St Maple, ON L6A 1S6

Review Details

• Review fromJen T

  Date: 10/11/2024

  1 star
  Wonderland upgraded all red passes and add ons to gold passes letting all their gold pass customers know they don’t care about them.

• Review fromJohn S

  Date: 10/09/2024

  1 star
  I recently purchased $614 in "Daily Tickets" for my family to attend Canada's Wonderland on Friday, September 6, 2024. I transacted online, beginning with the selection of a prominent red button on Wonderland's homepage that read "Buy Tickets" and ending, after a lengthy check-out process, with the purchase of what is being advertised as "Single Day Admission" passes. When my family and I arrived at 10:30am on Sept. 6 ************** *** ** ***** *** *********, the park was closed. There were 20 other cars in the parking lot waiting to be let in, *** **** ******** ***** ********* ****** ******** **** ***** I immediately called customer service, but no one was available. And when, after attempting throughout the weekend to contact Wonderland, I finally did get someone on the phone, I was told I had purchased a non-refundable ticket and that Canada's Wonderland would be keeping my $614. I wasn't offered an opportunity at that time to redeem the tickets on another day. ******** ********** ** ***** ******** ** * *** **** *** ** ***** ******* *** ** ***** ********** ** ***** ** ***** ******* ******** ******** **** misled -- on that particular morning alone -- into purchasing non-refundable tickets that they were not able to use as intended. Canada's Wonderland failed abysmally to communicate to customers what in fact they were purchasing on September 6. Their "policy" to keep my family's money is in this case ********* *** deserves public attention.

• Review fromWales O

  Date: 04/09/2024

  1 star
  I bought a single-day ticket for Sunday 18th August. We traveled **** ****************** ** ******* to get to Wonderland. But when we got there it rained heavily and they did not open the rides. and we could not use the day ticket. I called Wonderland to refund my tickets since the rides did not open and they have refused. They gave the option of upgrading the ticket , which requires paying extra. I don't agree to that because i have only purchased what i could afford. I should not b constrained to pay more to keep the tickets. *** ****** ***** ** * ***** **** **** ***** Please can you get them to refund the 2 tickets i bought?

• Review fromPaddy S

  Date: 24/07/2024

  1 star
  My group & I purchased fast lane plus passes at a station next to Leviathan. We asked staff prior to purchasing if the seats on Behemoth and Yukon were similar to Leviathan's, as an individual in our group tested Leviathan's test seat & did not meet the requirements. We were advised that the seats were different & this individual will be fine to ride them. Additionally, at no point in this interaction were we advised on the capability for other rides in general to accommodate larger individuals.There were several more rides that an individual was unable to ride & furthermore, a lot of these rides did not have a test seat. Or if there was a test seat, the signs were misleading such as "if you can buckle on the seat you can ride," such as the newest ride Tundra Twister. It is a huge disservice to paying guests who are not only paying an immense amount for a ticket, but additionally paying $140 dollars on top of that for fast lane plus, when more than half the rides cannot accommodate larger individuals. *** ** ******* *** ********** ****** *** *************** ******** **** *** ********** **** ******* ** ** * ***** waiting in line, & then to discover one cannot fit in the ride with trial and error of employees trying to accommodate larger individuals, when the rides itself just are simply not built to accommodate. ** ** ********* ********** *********** * ************ *** *********** *** ****** **** ** ** ********* Employees should be trained on disclosing that larger bodies may not be accommodated on rides & should be prioritized over making sales, especially on any fast lane passesss which are over $100. Newly added rides should be built to accommodate for larger individuals, ** **** ******** ** *** ********* ** ******** *** ********. Test seats with accurate direction on the signs should be implemented at every ride & staff scanning individuals in at the front gate and selling fast lane passes, & even online, should directly specify the limitations these rides have

• Review fromMatthew G

  Date: 14/07/2024

  1 star
  Canada's Wonderland made it very clear to me they do not care about customer safety by forcing my daughter to ride leviathan without the lap restraint working. She tried telling the attendants as they checked and they just ignored it when we got back she was very shaken up I checked the belt myself and it was loose enough to fit three people. I told the addendant and he ignored me. By then another girl was sitting in the seat and complaining about the restraint. The addendant pushed down the lap bar and signalled to start ride. I yelled to another attendant and told him to stop the ride he said he can't they have to unload and reload in one minute and the ride left. * ****** I'm going to management and went to guest services. Where I waited 45 min to speak to someone. He also blew me off saying he will talk to them about it he took down no info I told him and barely looked at the pictures I showed him of staff and seat. That made it very clear to me nothing would be done. Leviathan was my daughters favorite ride and she is now terrified to ride it. ***** ** *** *********** ***** *** **** *** ******* **** *** *** ***** *** *** ************ * ***** **** ** **** **** ******** ******

• Review fromFiorella K

  Date: 09/07/2024

  1 star
  I purchased tickets during a family day sale and we unexpectedly had * **** ** *** ****** ***** ******** ** to travel to *******. As a result when we returned we had missed the tickets expiry date by one day. I phoned and spoke with someone who told me to email them and explain the situation. I was responded to and offered a makeup day, when I emailed them to confirm date another agent responded and said sorry they were wrong - there is no exception. We spent $200 on these tickets and now cannot use them. *** **** **** ******* ******* ** * *** ********** ***** ****** ** **** **** ***** ****** ** *** **** ***** *** *** **** ******* **** *** ****** ****** ***** ******* *** ********** ** ****** *** I’ll never support their business again.

• Review fromEric C

  Date: 23/06/2024

  1 star
  Worst experience I've ever had here. I bought three fast lane plus passes ahead of time. Day of, terrible weather. Passes are non transferable. Forced to show up to use the fast passes. All three of the big coasters are closed for most of the day. The few times they are running, they shut them down again for "wind." Kids are devastated. Couldn't use the passes for the rides we actually wanted to ride. I figured customer service would do something to make this better for season pass holders after spending over $500 on the fast lane passes and food. Nope. Nothing. A soulless sorry and copy paste response of the terms and conditions. Finally after some back and forth, they offered us a single free ride for one person despite having three passes we couldn't use. What good is the fast lane plus if the main rides you use it for are unavailable? There was no reasonable way to use the pass as intended. Terrible experience. ** *** ***** **** *****. It is not the same experience it used to be. I'm very disappointed and will not be returning.

• Review fromRiasat R

  Date: 14/07/2023

  1 star
  Awful guest service by staffs and security. If the security is having bad days pls don’t ruin it for families who come here to have a good time. I filed a complaint but yet to get a response.

• Review fromMo P

  Date: 30/06/2023

  1 star
  I visited Wonderland along with my four friends on Friday June 2nd, 2023. I had very bad experience with one of the Employee and would like to complain about her **** behavior. Me and my other two friends were in the queue for Behemoth ride. We waited in the line for almost 30 mins and willing to sit on first row to better experience the ride. There were three space left on row 7 and 8, one of the employee wearing green shirt asked us how many of us in queue, I said three. She told us to come and take seats on row 7. I said we are willing to go to row 1 and I can wait, you may ask other people in queue ( There were few before us and few after us). She ****** said you have to come and site on row 7 now as i wont let you sit on row # 1. I denied since I waited in the line. When our turn came she ****** told us to go to row # 7, when I said again that we would like to go to row #1 and willing to wait in queue, she ****** said she wont let us go there and she can get us removed without even enjoying the ride. She said since we were three people she wont let one sit go empty. I was really disappointed since I knew on next turn she allowed only three people to sit but didnt allow us. I am also disappointed because of her **** behavior and *********** us to get removed from there without enjoying our ride. This Incident happened around 4:30 pm on Friday June 2nd, 2023. This employee was wearing blue shirt and while other employees had red shirt. I was not able to note her name but you can easily find since every ride had just one employee wearing blue shirt. I am seeking apology from her and Wonderland management should ensure that this should not happen with any other guest.

• Review fromSolmaz R.

  Date: 30/10/2022

  2 stars
  A month ago, I bought tickets for the Halloween night hunt for me and my daughter. At the entrance, they said that I am not allowed to take my bag due to security, I said that I am responsible for my bag and I have no place to put it. They said you can't go inside, I said at least give me a storage room or a lock box or somewhere to put it, they said we don't have room, take it into your car. I said that I don't have a car and I came all this way by bus because of my daughter. In the end, I had no choice but to take out a few important items from my bag and put them in my jacket pocket with difficulty, and like many others who were like me, I left my bag on the ground in front of the wonderland. Any security (because I had no choice). And unfortunately, when I came back, my bag was stolen. I have a question for the manager of Wonderland, was this the safety you wanted? We should really doubt the tact and management of the person who enacted this law. They always say the customer is right, but as it turns out, that's not true. In this case, they could respect the customer and allow them to make their own decisions, or they would set an age classification for their law, or at least they would consider a place for people like me, who were not few in number. (box, room) for our bags. You are responsible for the theft and damage that happened to me and people like me.