Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  791 St.Clair St Chatham, ON N7M 5J7

• 

  Fit4less

  1440 Huron Church Road, Unit 5 Windsor, ON N9C 2L1

• 

  Fit4less

  201 Cundles Rd E Barrie, ON L4M 4S5

• 

  Fit4less

  1 - 3500 Brock St N Whitby, ON L1R 3J4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been requesting my statement since October for insurance purposes I filled out the form many times no response Ive emailed the privacy officers no response Ive escalated to the store manager he cant do anything for me and he refuses to print the statement at the store Fit4less is preventing me from claiming my insurance for the gym membership and it creating a big problem for me Ive since then cancelled my membership emailed privacy officer again they ignore. Id like my statement for the money Ive paid for the last 24 months I dont understand why they cannot print it at the store planet fitness says they print it at the store this is why I cancelled my membership with fit4less but if they can produce the statement I will stay before the 30 days are up I will keep my account open Can someone do something about this? Im not sure why I cant get a receipt for the amounts Ive paid them This should be illegal

  Business Response

  Date: 24/03/2025

  Hello,

  Fit4Less will be reaching out to this member directly to provide another copy of the members statement of account.

  Thanks.

  Customer Answer

  Date: 24/03/2025

  Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

   

  when they reach out to me Id like the statement not the form to fill out again

  my email is ******************************

  can I please have a time frame of when Ill be receiving the statement?

   

  Customer Answer

  Date: 24/03/2025

   
  Complaint: 23078460
  
  I am rejecting this response because:

   

  Ive been waiting since October 2024 for the statement and Ive filled out the form over 15 times and the store manager has also filled out the form and escalated the matter and still I never received it.

   

  when they reach out to me Id like the statement not the form to fill out again

  my email is ******************************

  can I please have a time frame of when Ill be receiving the statement?

  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 27/03/2025

  Hello,

  We can confirm that Fit4Less has sent the receipt to member directly. 

  Thanks!

  Customer Answer

  Date: 27/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:13/03/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue with Payment and Incorrect Charges My payment attempt to Fit4Less failed, but I did not receive any notification regarding this failure. Additionally, I have confirmed with my bank, and there doesn't appear to be an issue on their end.When I attempted to make the payment again, I was asked to pay $40 CAD instead of the usual $15 CAD. This is concerning, as I have already paid a $40 CAD deposit at the beginning of my membership, and this additional charge does not seem correct.Please review my account and assist me in resolving this issue? I would appreciate clarification and a prompt resolution.

  Business Response

  Date: 24/03/2025

  Hi There, 

  Fit4Less will be reaching out to this member internally to discuss these charges.

  Thanks.

  Customer Answer

  Date: 24/03/2025

  I would like a dispute of the charge taken from me.

  Customer Answer

  Date: 24/03/2025

   
  Complaint: 23060365
  
  I am rejecting this response because:
  

   

  I would like a dispute of the charge taken from me.

  
  Sincerely,
  
  ******* ************

• Initial Complaint

  Date:08/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am "currently" a member of the ******, *********** location. I have been trying to cancel my membership for some time, as you need to give 30 days heads up.Without my knowledge, this location has been made staff-free, so no one to call to pick up and help with the cancellation.The only other method of cancellation is through the kiosks at the front. I spent more than 20 minutes searching for a way to cancel my membership with no possible way. Not even a sneaky, barely-visible way.This means that I am forcibly trapped into paying this yearly membership and cannot be handled by other locations and have no form of protest or escape.

  Business Response

  Date: 11/03/2025

  Hi There, 

  After reviewing the membership we can see that this is a one year paid in full Term membership. 

  Term memberships are non-refundable/non-cancellable, term memberships do expire at the end of one year and do not automatically renew once the year is up.

  This membership will expire on 2025-03-17.

  Thanks.

• Initial Complaint

  Date:19/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am filing a formal complaint against Fit4Less for ongoing unauthorized charges to my bank account.I recently discovered that payments of $15.81 biweekly have been withdrawn from my account (Account Number: ************** since October 2024, despite never having signed up for or used a Fit4Less gym membership. I only set foot in a Fit4Less location for the first time today, which confirms that these charges are fraudulent.I reported this issue to Fit4Less three weeks ago, and I was assured that the charges would stop as of February 2025. However, my account continues to be charged. This ongoing issue suggests negligence on their part in handling fraudulent activity.I request that Fit4Less:1.Immediately stop all future charges to my **************** all unauthorized payments withdrawn since October 2024.3.Provide details on how my banking information was used to prevent further fraudulent activity.Additionally, I am requesting a police investigation to identify the individual responsible for these unauthorized charges.

  Business Response

  Date: 20/02/2025

  Hi There, 

  Fit4Less has been in contact with **** regarding these charges as well as advised on next steps.

  Thanks.

• Initial Complaint

  Date:30/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancelled in dec and i was charged an annual fee for a membership that was already cancelled? Quit the nonesense this is literally fraud. I will take this to small claims court if needed. Your contract DOES NOT say fees it just says payments and the annual fee CLEARLY mentions its for a new year of membership.

  Business Response

  Date: 10/02/2025

  Hello,

  Fit4less will reach out to this member internally to discuss.

  Thanks.

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the membership but they are still charging annual fee for the whole year upfront. Also extra one month fee.

  Business Response

  Date: 13/01/2025

  Hi There, 

  After reviewing the membership we can see that the cancellation was requested on 2025-01-06 ending on 2025-02-05.

  Fit4Less requires 30 days' notice for all membership cancellations as stated in the Term and Conditions of the contract and members are responsible for any payments within their cancellation period as they do still have access to our facilities.
  
  Additionally, the Annual Fee is a non-refundable fee that is charged each year on/around the membership anniversary date as also stated in your membership contract. 

  Thanks.

   

• Initial Complaint

  Date:24/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unresolved issues with my membership, billing discrepancies, poor communication, and lack of customer service. Below is the timeline of events:Initial Payment Disturbance (October 31): I first received an email on October 31 notifying me of a payment disturbance on my account. Upon receiving this, I immediately called the facility and was told by the Regional Manager that if I paid off the outstanding balance and the fee, my membership would be reinstated. I made the payment as instructed, but my membership was not reinstated as promised.Repeated Attempts to Resolve the Issue: After the payment, I continued to follow up multiple times, but I was continually informed that the Regional Manager was busy supporting other locations and that there was no on-site manager available. I patiently waited, but after a prolonged period of no resolution or communication, my frustration grew.Inadequate Responses from Staff: I visited the facility several times in person, yet every time I spoke with the employees, they stated they had no access to my account and were unable to make any changes, including updating my banking information. Despite my persistence, no one was able to resolve the issue or provide meaningful assistance.Account Reinstatement (December 19): On December 19, I was finally informed that my account had been reinstated. However, I was left confused as to why I still owed a balance for services I had not used before this date. The fact that I was being charged for services I couldn't access remains unclear and unacceptable.Desired Resolution: All I initially asked for was to either pay the remaining balance of my contract to avoid further disturbances or to be compensated by waiving the annual fee, at which point I would have gladly signed a new contract. This would have been a reasonable resolution, given the miscommunication and the time wasted on this matter. However, no such resolution has been offered.

  Business Response

  Date: 13/01/2025

  Hi There, 

  Fit4Less will be reaching out to this member directly to discuss their membership. 

  Thanks.

• Initial Complaint

  Date:27/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed up for a pay as you go membership. She cancelled the membership and received an email confirming that it has been cancelled and that her access ends on August 19, 2024.On the following dates, the membership dues have continued to come out of my account November 25 $9.03 November 12 $9.03 October 28 $9.03 October 15 $9.03 October 1 $9.03 September 16 $9.03 September 3 $9.03 I spoke to the manager on November 13. She said to send her the cancellation email and said that she would start a ticket.On November 25, I hadnt heard from the manager and was charged again. I put a stop payment order at my bank for any further charges at a cost to me of $12.50.On November 27, I went back down to speak with the manager and she said that the initial cancellation had been cancelled. I told her that my daughter had not cancelled the cancelation, but had started a new membership at a different location (not pay as you go). I suggested that may be the issue.The manager said that there was nothing she could do. I asked for her managers contact information, she refused to supply this.I just want my money back and for fit4less to quit taking my money.I got charged again on November 25

  Business Response

  Date: 03/12/2024

  Hi There, 

  Fit4Less will be reaching out internally regarding this. 

  Thanks.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Fit for less on May 14, 2024. I had the regular membership. I changed my bank on July 17, 2024, from where my payments were being taken. I informed fit for less for that change will occur about 3-4 days before it happened so they can update my banking information. I was informed it was fixed. Nothing was absolutely done and I received an email for getting *** charge due to account closure when I reached out to the gym and the manager Carry said she will get this fixed and updated my banking information. She herself confirmed her system is changed and the staff is new and untrained so this was absolutely possible to happen and has happened with multiple people. Nothing was fixed I ended up cancelling my membership and I asked for a payment receipt on September 9th, 2024. No response was given to me. I reached out to the gym in person I was told it will take in total of 15 business days. Nothing was actioned I reclaimed for the receipt, no action again. I left my review on their ****** maps. I was told to reach out via social media which is the biggest red flag. What kind of a business ask to reach out on social media. Scammers!!!!! I reached out on to their instagram page on Movember 4, 2024 for asking about the payment receipt and also explained my whole story of why asking here. But I got one response saying get it online. Like if could get it online why would I reach out to you, read my whole question. But no response was given to me at all. All I want is my payment receipt and not this mental depression I have been given by these people. Their manager literally yelled at me over the phone I wish they have it recorded as I want to get a lawyer involved if this will not get resolved. Im not backing off at this point.

  Business Response

  Date: 22/11/2024

  Hi There, 

  Fit4Less will be reaching out internally for resolution.

  Thanks!

  Customer Answer

  Date: 22/11/2024

  Hi, 

  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  thanks 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 22541868
  
  I am rejecting this response because:

   

  Hi, 
  
  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  

  thanks 
  
  *********** *****

  Business Response

  Date: 06/12/2024

  Hello,

  The Region Manager of ******** will be the one to reach out. 

  They plan to reach out by the end of this week to discuss the information brought forward.

  Thank you.

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:14/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with Fit4Less a few years. Moved to an Oshawa address so started to use the location there. Didnt like the location due to some really odd characters working out there. Taking off their shirts while doing their workouts when staff were present. Nothing being done about it. Place is a mess. Some of them are crazy and staff allow anyone to join. Cancelled my subscription using the self service kiosk around my anniversary date. Still have a brand new yearly subscription charge (please refund!) and got another charge today for my regular payment. I cancelled a few weeks ago. I understand the club says they need 30 days notice but the $65 yearly fee is a money grab. Im no longer a member. I expected an automatic refund of this fee. As my account is yearly fee + monthly billing.

  Customer Answer

  Date: 30/09/2024

  Company continues to take money from my account. No refund of yearly fee at this time. It appears others with similar complaints were returned their yearly fee looking at other complaints re Fit4less situations similar to my own.