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Business Profile

Used Books

Abebooks.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Books.

Reviews

This profile includes reviews for Abebooks.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Abebooks.com has 6 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 32 Customer Reviews

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    Review Details

    • Nicholas H

      Date: 23/12/2024

      What happened was I ordered a college book for my college class, for $137 and my professor told me I needed the newer version of the book. However, by the time she told me the book I bought had already shipped. I messaged the seller and offered to mail the book back to them in exchange for a refund but they told me all sales are final. So I am stuck with an older version of a book I do not need and am out $137. The website I can sell the book to only want to give around 20 cents for it as well.

    • Nathan W

      Date: 09/11/2024

      I ordered a book for $87 dollars. The tracking states that the item was delivered but it has not been delivered. REFUND MY MONEY! There is no customer support! WHERE IS MY MONEY!? REFUND ME MY MONEY NOW!!

    • Shimrit C

      Date: 25/09/2024

      I ordered a book from them but it never arrived. Apparently UPS delivered it to the wrong address. My post office sent me a letter admitting it was their fault and said the AbeBooks need to send me a replacement since I haven’t received it and they need to file a complaint with UPS since they did 100$ insurance. I kept sending them emails and they kept saying that on the tracking number it’s saying delivered so they did their part. This is completely a lie since me, the customer haven’t received it and I can not file a complaint since I am not the sender, just they can do it. Their customer service is really bad. They don’t know the laws and communicating with them was so frustrating. I hope someone will sue them.

    • Samuel L

      Date: 09/09/2024

      After months of waiting, they did not send me my book, nor did they provide me with an update on my refund.

    • SANDRA M

      Date: 25/08/2024

      This company ships books not as described. Buyer has to pay return shipping, so you have to pay to get your money back. You are out shipping costs, and they are out nothing. They have no incentive to be more accurate in their book description.

    • Erin R

      Date: 08/08/2024

      I placed an order and it was sent to the wrong address. I sat on hold with USPS forever to get this info. When I contacted AbeBooks.com I was told that I must have been sent the wrong tracking but when I would ask for the correct one the only response was it could take 14 days until delivery. The package had already said delivered to an address that was not the one provided days prior.

    • Michael J

      Date: 11/07/2024

      I ordered a book and was given a fake tracking number. It didn’t appear that the book I ordered was going to be sent. After checking other reviews found this was a common problem so I requested a refund with no response. ******* ** ****** **** **** **** *** ***** *** *** I went to my bank to force a refund instead. ************ ************ ** ***** ** ******* I don’t know how they are being allowed to cheat people through 3rd party scam artists.

    • Duane B

      Date: 19/06/2024

      I am an avid researcher. In the past decade I have ordered hundreds of rare books from Amazon, eBay, Biblio, World of Books, Thrift and of course Abebooks.com. I usually only use Abebooks if the book has the best price for quality desired or can only be found under their listing. This is because they, unlike the others except Amazon, are not set up for PayPal. Now I have run into a new problem. I placed an order with S N Books World in India for the first time, for three books. They sent me one number for tracking information. Two months later, I received book one. Two to three weeks later, I received book two. I waited for book three which never came. I didn't ask for a refund, but I tried to contact the seller three times without success to let them know I didn't get the book and that I was not able to track the problem. Now it's too late for a refund. When I attempt to contact Abebooks to explain the situation with my diligent effort I can't find the way. I am convinced that Abe has a rogue book seller who needs adjustment and improvement. However, Abe has shut their ears and door. Unlike all the above book dealers who manage their book dealers. Therefore, I will be ultra cautious before using Abebooks again, and never S N Books World in India. In the hundreds of books I have ordered from above services, I never had an unresolved problem until now with Abebooks.

    • Peggy K

      Date: 14/06/2024

      I ordered a book from Abebooks.com and never received it. It showed delivered to a wrong address in a different city. I have contacted them by email (I can find no other way to contact them) 3 times. I receive an email back saying they are processing my refund, yet it’s been 6 weeks and no refund. I would advise no one to do business with this company.

    • Andrew R

      Date: 06/04/2024

      I placed an order for a book with Save with Sam, a dealer in Miami. Shortly after they asked for an added sum for shipping via Abebooks website, that I agreed to. I then received this formula generated email from the dealer, twice: "Hi, I am very sorry for the problem. Due to everything that is going on in the world, there may be a delay in receiving this. I am very sorry for this inconvenience. If you do not wish to wait and prefer to purchase the item with another seller, please let me know by directly responding to this email and I will issue a refund right away. Otherwise, this order will remain open but the order may be delayed. Thanks for your understanding! Samantha."  This is suspect and concerning. I have asked via Abebooks for a refund, but the dealer never should have had access to my email to contact me directly. I will not be using Abebooks again.

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