We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Data Processing Services

Mascon Cable Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Processing Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    after many days of trying to get a customer support I am not able to get anyone. Have over multiple days waited multiple hours to speak to someone about my account and no answer. Does anyone work at the company or is is it a fake company.

  • Initial Complaint

    Date:26/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No one answers the phone. You say it will be 1 hour in your outgoing message, after 2 hours still no one comes to the phone.What number are we supposed to call???This is awful.************ will never connect to anyone. Just a recording.And this is not an outage issue.No one responds to emails, virtual assistant, calls.

  • Initial Complaint

    Date:14/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pay for internet service through this company and the internet never works. It’s constantly in and out. The company recently changed hands and I was with the previous owners for 6-8 years and never an issue. They say the internet doesn’t work because of ice on the tower, yet we’ve had the most mild winter I have ever experienced since living here, and with colder winters never had an issue with the previous owners. I formally requested a month of free internet services to offset the cost of having to go to other business’ to use their internet to do my work, (which required I make a purchase to do so) and the request was never entertained. I’m paying for a service I’m not receiving, and I know many other people have the same complaint. They said they have climbing restrictions right now, but had no problem telling another customer to take their snow mobile up the mountain and take the ice off the tower themselves. They are an out of town based business serving my community and I can see the mountain from my house.. not that much snow, and it’s 11 degrees outside, so I don’t understand the it’s iced over and going to be a constant issue right now excuse.

  • Initial Complaint

    Date:16/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** bought out our local internet company ***** The internet service has been next to nothing, missing **** courses as can't login, , can't stream, can't text We also fall into a dead zone area with ***** where we have no cell service Sit on hold for hours then be told they can't help us as we were a ***** customer and the local worker need to reach us. Put in a ticket over a month ago to have modem check but have not heard from anyone. We know things can be running up to speed as there was not a problem when it was *****- if there was an issue they had it resolved within the day The social media is flooded with complaints of our new provider "******" Customers complaining and calling them has made no difference , just hung out to dry

  • Initial Complaint

    Date:13/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company before receiving a letter stating I owe $247.03 and that it was going to collections (now on my credit bureau)For a service I do not receive from this company. And when I try to contact them about this they just lie about sending letters . I don't even have an account number.

  • Initial Complaint

    Date:13/06/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continued refusal to respond to service downtime daily due to faulty equipment installed in my residence. Mascon is aware that the equipment is faulty and the source of the problems. See attached letter for additional details.

  • Initial Complaint

    Date:18/05/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 16th mascon was to perform scheduled maintenance on our cable internet services between 1am and 5am. We were informed of this maintenance through email communication the day prior. On Tuesday morning it became apparent to many in our village that the maintenance did not perhaps go well. It was at this point that I checked on my service to see if I still had television and internet. Although my internet seemed and has remained sluggish since, it was working. However the television service is not. I undertook the recommended self help steps on the website to no avail. I then decided I may have to contact the technical support line to see what the problem may be and find a resolution. After 50 minutes on hold for the first call when I thought I was going to be connected instead the call was disconnected on their end. The second call I was on the line for over 2 hours without getting through. I sent 3 requests for call back through their website interface since. I have sent emails, each time I have explained my problem politely and requested help. I have recieved no reply in any format. Several people in our village are having the same issue. Our community ******** is overrun with complaints of not being able to contact anyone. There has been zero communication from the company and zero indications of a solution. We are paying on average $167 per household for this service internet/television billing is due at the end of the month for services we are currently not receiving and without communication from the company we have no idea when they will be restored

    Customer Answer

    Date: 19/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ****

Mascon Cable Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.