Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company passed me around to many case workers. They app**** for taxes I told them not to on more then one occasion bc I already app**** for it by myself years b4 I started working with them. Then because that didn't ***** my trust enough once I asked them for the paper work to be sent to me and not directly to the dr as per dr request thay say that was fine, then proceeded to send the paper work to the dr anyway. Then I decide that I don't want to work with them anymore bc not only did they ***** my trust they made/tried to make changes to my taxes (that had nothing to do with what I was seeing them about). Now they are trying to bully me into continuing to work with them and give them back access to my taxes, by giving me a ridiculous bill. They did not listen to me as their customers they did whatever they wanted and **** about it. I have photos to prove it. even after the fact they tried to tell me they sent nothing to the dr and had no information to be able to send them. You can clearly see they did both send stuff to the dr and have the information.

  

  Business Response

  Date: 07/12/2023

  We are actively engaged in communication with the client and are commited to an amicable resolution.

  Customer Answer

  Date: 09/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  Even though you offered to give me a new case worker at a lower rate. I simple don't trust the company. My trust has been breach along with the access I gave you to my taxes was breached. I've had two different case workers already that went against my wishes and simply ****. There for a new case worker isn't gonna fix my trust with the company.
  
  Sincerely,
  
  *** ********

  

  Business Response

  Date: 15/12/2023

  The client and Swift have resolved these concerns.

  Customer Answer

  Date: 18/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have agreed to cancel my complaints against swift. In return they agree to void/cancel my contract. 
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:23/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Swift Disability Services. In late summer of this year, I saw an advertisement from Swift Disability Services on social media that promised significant tax returns for individuals with qualifying disorders. They advertised a risk-free and cost-free application process, which prompted me to initiate contact.After a brief phone consultation, Swift Disability Services quickly concluded that I qualified for their services. They requested access to my ********************* (***) account and sent me a contract outlining their services and obligations. Subsequently, they provided Part B of form ***** from the *** to my doctor for completion. My doctor expressed strong reservations against Swifts practices, found errors in the form, and doubted my eligibility for the claimed benefits. Based on her advice, I decided to discontinue any further dealings with Swift.Despite informing Swift Disability Services of my decision to terminate our working relationship, I later received a voicemail from a representative named ******, accusing me of attempting to bypass their services to claim the tax refund directly. This accusation is baseless and misrepresents the situation. Soon after, I received an invoice from Swift, demanding payment for services they never rendered.I assert that the invoice issued by Swift Disability Services is unjustified as no tangible service was provided. I demand the immediate cancellation of this invoice. I also require written confirmation from either the BBB or Swift Disability Services stating that the invoice has been cancelled. I urge the BBB to investigate Swift Disability Services misleading advertisements and high-pressure tactics, which contradict their claims of a risk-free and cost-free service. I've included screenshots / documents outlining our last interaction.I appreciate your attention to this matter and await a resolution that upholds consumer rights and business ethics.

  

  Business Response

  Date: 24/11/2023

  I appreciate your prompt communication regarding the recent BBB complaint concerning the invoice for the perceived breach of contract. We take all customers concerns seriously and aim to address them thoroughly.
  After a comprehensive review of the matter, we find ourselves in strong disagreement with the assertions made in the complaint. Our team has meticulously examined the terms and conditions outlined in the contract, and we firmly assert that we have adhered to our contractual obligations.
  Furthermore, during our investigation, we discovered a significant discrepancy in the information provided. It has come to our attention that there was a misleading communication with our **************** representative.The client had conveyed that the doctor did not agree with the severity of the health condition, leading our representative to believe there was a divergence in professional opinion.
  However, upon further examination, it became apparent that the client was proceeding with the application independently, which is a clear breach of the terms outlined in our contract. The contractual agreement explicitly requires collaboration and cooperation between both parties to ensure accurate and timely processing.
  Additionally, we noted that access to progress on the application for the Disability Tax Credit (DTC) was unilaterally restricted by the client, who removed Swift from accessing any updates. Such actions further impede our ability to fulfill our contractual obligations and work collaboratively toward a successful outcome.
  Given the identified breach of contract by the client, we must affirm that the invoice in question will stand. Our commitment to a fair resolution remains unwavering, and we are open to discussing the specifics of the situation to find a resolution that aligns with the terms of our agreement.
  To provide a comprehensive understanding of the situation, we can provide the relevant documents, including our **************** Agreement and the email communication from the client. These documents will offer transparency and clarity on the sequence of events leading up to the present situation.
  To facilitate a constructive resolution and gain a deeper understanding of your perspective, we propose scheduling a meeting or call at your earliest convenience. This would provide an opportunity for an open dialogue, allowing us to address any specific concerns you *** have and explore potential solutions.
  Your satisfaction is important to us, and we believe that open communication is key to resolving any issues that *** have arisen.
  Please let us know a time that suits you for a meeting or call, and we will make every effort to accommodate your schedule. We are eager to engage in a productive conversation that leads to a resolution satisfactory for both parties.
  Thank you for bringing this matter to our attention, and we look forward to the opportunity to discuss it further.
  Tell us why here...

  Customer Answer

  Date: 01/12/2023

  
  Complaint: ********

  I am gravely concerned about Swifts response and their insistence on disrespecting my wishes and continuing to misrepresent the situation in a way that attempts to further their financial gain at the expense of others.  This behaviour not only disrespects my decision to disengage based on my doctor's professional advice but also showcases their predatory nature.
  

  
  Swift is correct that my initial email, terminating our working relationship, did not disclose my doctor's ******* to collaborate with them or to fill out PART B of the application. This omission was an attempt to exit the situation diplomatically and without causing undue harm to Swift. However, I am fully prepared to provide written testimony from my doctor supporting this stance, which should unequivocally resolve this matter.
  
  Swift's continued attempt to coerce me into representation with the ********************* (***) against my physician's explicit ******* highlights and confirms a pattern of aggressive conduct and a propensity for putting others under duress for their financial gain. My doctor has described them as pushy and, in previous interactions has witnessed first-hand their habit of pressuring medical professionals into providing potentially deceptive information to the *** for their financial benefit. This not only jeopardizes my doctors career but also opens me up to negative consequences with the ***. It is crucial for the BBB to note that Swifts insistence on continuing to represent me despite my doctors reservations about my ability to qualify shows exactly why my doctor chooses not to work with Swift. As she mentioned to me privately, they are pushy, unprofessional, over-promise things to their clients, and then put medical professionals under duress to make dangerously misleading statements to the *** in order to get the application approved and their commission disbursed.
  
  As a side note, there is an extreme shortage of family physicians in our region of the province. My son and I went two and a half years without a doctor leading up to April of this year, which presented significant challenges to our health and the ability to access the care we needed. If it were not for a personal connection and us pleading with our current doctor to take us on, we would not have one. I will not do anything to jeopardize that professional relationship. Swift is clearly unaware of the consequences of their actions and the potential damage they may cause to me and my family. I urge them to consider their actions carefully.
  
  As for the contractual situation with Swift, here are the facts:
  
        *** ********** *** ****** ***** *********** **** * *** ********* ** *** *** **** ******* ************
        My physician has declined to fill out and submit PART B (evidence attached).
        Swift has no authority to coerce my physician into actions she is unwilling to take.
        Swift's contractual fulfillment is dependent on my doctor's cooperation, which is unequivocally absent.
        Swift advertises a risk-free and cost-free application, which is clearly misleading.
        I maintain the right to cease all dealings with Swift, a right I have already exercised.
        Swift's invoice is speculative and baseless, as by their own admission, it is premised on outcomes that have not and will not be realized.
        No schedule of fees or penalties for contract termination was stipulated in the contract or communicated to me prior to signing.
        My privacy rights and data protection are paramount, particularly when that data is unnecessary for services that are unfeasible and unwanted due to unprofessionalism (among other issues).
        Any attempt by Swift to access my personal *** data against my will is a breach of federal law.
        Swift has ignored my cease and desist request, as evidenced by the correspondence and invoice sent after my explicit directive to cease all direct contact on Nov 8, 2023 (evidence attached).
        The cumulative effect of Swift's actions amounts to harassment, and their baseless invoice, threats of collection, and subsequent coercion to continue pursuing the *** against my and my doctors wishes is a clear attempt at extortion.
  
  I demand a written acknowledgment confirming the cancellation of the invoice within the next 10 business days, failing which I will be forced to consider further action.
  
  I trust that the BBB will take this complaint seriously and recognize the pattern of behaviour exhibited by Swift Disability Services as predatory and damaging.

  

  Business Response

  Date: 09/12/2023

  We are actively working with this client to resolve his concerns are are commited to a positive outcome.

  Customer Answer

  Date: 11/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************