Reviews
Customer Review Ratings
Average of 9 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLisa K
Date: 31/12/2024
1 starLisa K
Date: 31/12/2024
Terrible service and billing credit card information after canceling plus saying there is not an account with your email address yet continue to bill credit card info. When you call them they say they can't find your account in order to be sure its closed.Big Red Flag and their documents are not usable. Tried a HIPPAA form and discarded and canceled right away yet when I called today to find out why their name and phone number was associated with a $33.00 charge to my bank card was given the answer that if I couldn't give her a valid email address she couldn't find my account and I would continue to be billed.
LegalContracts.com
Date: 08/01/2025
Hello ****,We understand your disappointment. To clarify, Legal Contracts provides legal forms and documents on our site. You may have used a different email address to register with us as there is no account under the email address you have provided with this review. Please contact Customer Support at ************** Monday through Friday, 8 am to 7 pm ET to assist you better.Regards,Divine Customer SupportReview fromBrendon S
Date: 22/07/2024
1 starBrendon S
Date: 22/07/2024
Watch out for these guys. They get you a free trial, and then there's no billing, or your trial has ended correspondence. If you are trialling the software and don't use it, make sure to cancel. If you forget, there are no reminders, and they won't refund you and are pretty rude about it, ************************** Legally, you are responsible for communicating with your customers, sending them billing receipts, and notifying them when their trial has ended. I feel as though failing to do so is illegal. I received not one email from you guys in the year you were charging me a monthly subscription for nothing.LegalContracts.com
Date: 24/07/2024
Hello Brendon,Unfortunately, there is no account with the email address you provided in this review, and your name does not appear in your system. Let me clarify how our system works. When a customer creates a document, they will undergo a series of questions to complete the document. At the very end, it will prompt the customer to select a subscription or service. On the license and subscriptions page, all details of the subscription and service are posted so the customer can select which suits them best. Please remember that our website is Do-It-Yourself, and customers are fully in control of what they are purchasing or signing up for. After selecting a subscription or service, an email confirmation of their purchase is sent to the registered email, letting the customer know what they signed up for, including the renewal date and time and process to cancel. If a subscription is not cancelled before the renewal time and date, an auto charge will occur, as explained on the license and subscription page and the confirmation email. Another email is provided when the subscription is renewed. All of these details are provided so the customer has clear information about what they signed up for. It is the customer's responsibility to cancel their subscription should they not wish to continue with the service.If you need more information or more assistance understanding our products and services, please contact Customer Support at ************** Monday to Friday, 8 am to 7 pm ET.Regards,Divine Customer SupportReview fromJohn F
Date: 26/04/2024
1 starJohn F
Date: 26/04/2024
Wasn't happy with this site. Charged me for something I didn't want. Just wanted to look at their site and wound up paying for a monthly subscription of $33 which I had no intention of doing. Just because I didn't cancel within 7 days. It should be 7 days free and apply if I want more. Just seems a bit wrong. When I talked with them about the monthly charge they were very rude and refused to credit the money back to my account. I only requested a courtesy refund. Be careful.LegalContracts.com
Date: 01/05/2024
Hello ****,Thank you for your feedback. Our records show, you signed up for our 7-day Free Trial Subscription on February 6, 2024, 02:23 PM ET, and have access to a Loan Agreement document. Since no cancellation was on file within the trial period, a monthly subscription began.Our charges are based on a monthly subscription rather than individual user activities or usage. If you didn't cancel the subscription within the trial period, the charges will continue until you cancel it. I assure you that we provide the pricing, trial, and renewal information on our site and to you through emails. The first email was dispatched on the trial start day, February 6, 2024, 02:23 PM ET. In this order confirmation email, we reminded you that once your free trial is complete, we'll conveniently renew your plan. The subscription automatically renews in one week on February 13, 2024, 02:23 PM ET, for $33.00 per month. We also provide the instructions and link in the email so you can manage your subscription anytime. The second email was sent on Feb 14, 2024, 03:27 PM ET, specifically concerning your membership. We understand the importance of these communications and all these communications were sent to your registered email and saved in your LawDepot message center.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (**********************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us. Regards,Divine Customer SupportReview fromRob I
Date: 20/11/2023
1 starRob I
Date: 20/11/2023
Please stay away from LegalContracts.com. After reading some reviews, the company is taking advantage of people with terrible communication about the free subscription. My husband and I are senior citizens who depend on clear communication regarding free trials, automatic renewals, etc. Yes, it was our fault for not catching the fact we were getting billed $33.00 each month with absolutely no usage. My husband signed up for the *free* trial, produced one document which was subpar, and didn't realize the charges were coming. Horrible customer service.LegalContracts.com
Date: 21/11/2023
Hello ***,We have conducted an investigation regarding your review. We appreciate that you are aware of what you signed up for and agree to the Terms and Conditions. I am sorry if you think that our document is subpar. Our form templates and software are drafted and revised by our in-house legal department and we service worldwide. The documents are generated based on the answers you enter. Once completed, it is a legal document. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. So maybe check the details of your answers and see if you have entered some information that has made the document subpar.Regarding the fees, it is not based on usage. The subscription automatically renews to a monthly service if you do not cancel the free trial before it expires as you had agreed upon when you signed up for the service. This was clearly stated on the site twice, and we also sent you emails regarding your subscription. Unfortunately, since the cancellation of your monthly subscription was just after two years from your initial sign-up, no refunds will be processed. We understand this may be frustrating, but our charges show on your bank statement which should have prompted you to give us a call right away to let us know that you will not continue the service.We appreciate you leaving us a review, and thank you for using LegalContracts.com for your legal document needs.Regards, Divine Customer SupportReview fromDarlene B
Date: 17/09/2023
1 starDarlene B
Date: 17/09/2023
I ordered one simple bill of sale contract which turned out not really what I wanted. MY fault but I immediately cancelled the subscription definitely in the 1 week trial period. Guess what? I got charged $33.00 today. GRRRRRRR!!LegalContracts.com
Date: 19/09/2023
Hello *******,
We apologize for the inconvenience. Our record shows that your account has been affected by the ongoing PayPal issue of auto-renewal cancellations not recognized by PayPal. A refund of $33.00 has been approved, and it should post back to your account in 10 business days. Please check your email for confirmation within 24 hours.
Regards,
Divine
Customer Support
Review fromcharles c
Date: 15/03/2023
1 starcharles c
Date: 15/03/2023
I have been using the leases on the site and just recently had a problem with a tenant so I need to file court papers to start an action and I was told by my attorney that the lease was not written properly. When I questioned the company about it I was told by the agent assigned to help me. I was instructed to forward this information to you from our Legal Team. Our Disclaimer and Terms of Use clearly state that it is the user's responsibility to ensure that the documents created on our website are suitable for their purposes, and to consult external legal counsel when they feel it is required, as well as to protect themselves against any possible consequential damages. Please find our Disclaimer and Terms of Use at the following links: ********************************************* ***************************************** I think that if you are selling a service online that it should be a good and legal document?LegalContracts.com
Date: 17/03/2023
********************,Thank you for your honest review. We have exchanged several emails and provided you with the details of what our Legal Team has to say regarding your inquiry. Under the posted Terms of Use section 8, LIMITED WARRANTIES:Except as expressly provided in these Terms, to the maximum extent permitted under applicable law, ******** Material and ******** Services are provided "as is" without any kind of warranty.You accept full responsibility for determining whether ******** Material and ******** Services are suitable for any particular purpose and for protecting yourself against any possible consequential damages.******** does not authenticate users' signatures or identities. ******** electronic signature functionality does not track IP addresses, include digital certificates, use a certification authority nor any other third party verification. You accept full responsibility for determining whether an electronic signature is suitable for any particular purpose.Except as expressly provided in these Terms or where prohibited by law, we are not responsible for any loss, injury, claim, liability, damage, or consequential damage related to your use of ******** Material and ******** Services, or for inaccessibility of ******** Material and ******** Services whether from errors or omissions in the content of ******** Material and ******** Services or any other linked sites or for any other reason. Use of ******** Material and ******** Services is at your own risk.******** does not represent or warrant that ******** Material, the Site or any linked sites are free of any harmful materials.I am sorry if you were not satisfied with the reply. We appreciate you using ********.Regards,Divine Customer SupportReview fromBill A
Date: 16/11/2022
1 starBill A
Date: 16/11/2022
I writing to hopefully keep others from making the same mistake I made. I was selling a boat and saw the bill of sale form on LegalContracts.com. Decided to use the free trial and print the form. Unknowingly, I was charged ***** every month from that point forward. Since October of last year. Apparently once you utilize one of their forms the meter starts running until you officially cancel the account. Foolish me for not seeing the charge on my **** bill earlier. Im sure somewhere their print says this will happen. Im also sure this is very Effective way to generate revenue from unexpecting consumers like myself. Just look at other reviews and you will see a common thread! DEAL with this company at your own risk!!LegalContracts.com
Date: 17/11/2022
Hello ****,I am sorry for your frustration. Looking at your records, you initially signed up for a 7-day Free Trial subscription. As the website states, Free for seven days and renews for a monthly fee of $33.00 if not cancelled within the week of free service. Since you failed to cancel the subscription within seven days of the Free Trial and only cancelled after 13 months of active service, therefore, the charges are on your card. A courtesy $33.00 refund has been approved and will post back to your account in 5 business days. Please check your email for confirmation.Regards,Divine Customer SupportReview fromWayne N
Date: 17/08/2022
1 starWayne N
Date: 17/08/2022
I paid $39,55 in April. I emailed the document to the other party this document which showed a bad form template. i than mailed the hard copy to the party, The other party took it to her lawyer and that Lawyer said this isnt a proper legal document. Alos that this level of document would never stand up on court as a document (separation agreement) of this level must be higher than a Notary Public. I wanted a refund to the original $ *****. First... I was told by the manager of this company that is too much time had past to get a refund...than i was told that it is a legal document and that i needed to get all the reasons why it was refused by a Lawyer, Which i did,,,i than called this managerand told thm the reason why it was refused. They refused to give me a refund on a product which i can not use. Although this Manager stated a few times that THEY STAND BEHIND THEIR PRODUCT, which obviously they do not, Since i cant use it and have to pay for a lawyer to draw up up another document,LegalContracts.com
Date: 24/08/2022
Hello *****, I am sorry if you feel that way. To clarify, Our site is a Do- It- Yourself legal forms and documents provider. Customers are responsible for special requirements in their jurisdiction. It is up to the customer to know what their fact situation requires or to get the assistance of local legal counsel. Our form templates and software are drafted and revised by our in-house legal department. The documents are generated based on the answers you enter. The answers you select and how you edit the document can potentially affect whether the form is legally enforceable and valid. Once printed, signed and notarized, it's a legal and binding document.I am sorry to hear that you were not provided with the refund you requested. Everything was already explained to you during your phone call on the reason why. Unfortunately, no refund will be processed as of this time. Regards,Divine Customer SupportReview fromYADIRA G
Date: 04/08/2022
1 starYADIRA G
Date: 04/08/2022
TERRIBLE.... I WOULD HAVE LIKED TO READ THIS FIRST BEFORE I SIGNED UP WITH THEM ... BEYOND TERRIBLE. I NORMALLY DONT PUT REVIEWS BUT THIS BY FAR NEEDED TO BE DONE.LegalContracts.com
Date: 05/08/2022
Hello ******,Thank you for putting in a review. I am sorry if you feel that way. However, it is not clear to us what your issue is. If you were wanting to read your document before signing up for a subscription, the draft copy is clearly shown before you select a license. You may have just missed it and went on to clicking away. If you need assistance, please contact Customer Support at ************** Monday to Friday 8 am-7 pm ET.Regards,Divine Customer Support
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.