Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number: ******************** Order date: July *, 2024 ***** *M ET I wish to cancel the * day trial however the website ********************************** has been taken down, Additionally the support page link provided to me via email is also "Down for service".I cannot reach them by telephone ***************). I have left a voicemail message and have yet to receive a reply.I do not wish to be charged $***** plus tax monthly for a subscription that i will not use.

  

  Business Response

  Date: 22/07/2024

  Hello ******,
  
  We sincerely apologize for the system outage for the past week. It was an unprecedented event which we had no control of due to the system update malfunction. Our system is now up and running and you should now be able to access your account.

  Based on your records, There were no charges billed to your account and your subscription was cancelled on July **, 2024 ***** PM ET.

  We greatly appreciate your patience and understanding..
  
  
  
  Regards,
  
  
  ******
  Customer Support

• Initial Complaint

  Date:20/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 5/19/23 at approximately 10:30pm PDT, I made several attempts to cancel the 7 day free trial subscription online, however, the Cancel Subscription button was grayed out and their system without explanation would not complete the cancelation request. According to the orginal confirmation I am supposed to be able to cancel online through the account until 5/20/23 approximately 1:38pm Eastern Time.

  

  Business Response

  Date: 23/05/2023

  Hello *****,
  
  To clear up your confusion, you can freely click the Cancel Subscription icon from your Subscriptions and Licenses Account page. Once cancelled, you will receive a confirmation email. Our records show you were able to cancel your subscription online right from your account, which would prove the cancel subscription icon works even if it's greyed out.
  
  Attached is the proof that your subscription was cancelled.

   

  Regards,

  ******
  LawDepot Customer Support
  

   

• Initial Complaint

  Date:31/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged $36.75 per month on my credit card starting October 5, 2022 for a service that I did not order. Aside from over $100 they have charged to me for services that I did not order or use, they appear to have been the source for a further $800 in charges to my credit card, which I did not order, through companies with several red flags (stated email address non-existent, three companies who's main purpose is stated as taking calls about cancelling charges from their account, three identical sites with different .com addresses (all stated as in Spain), and one stated as in Florida doing the same business, who's address is not a suite number, but a UPS store box number. As such, this company appears to a source of gathering credit card information and making unauthorized monthly charges to credit cards.

  

  Business Response

  Date: 04/01/2023

  Hello *****,
  
  Legal contracts provide DIY legal forms and documents online. We are a Canadian-based company, and our head office is in Edmonton, AB, Canada. We do not operate in Spain or Florida.
  You may have gone to other websites and purchased services you mistaken for us.
  
  
  Our records show you had created an account with us and accessed a Bill of Sale for a vehicle with your name as the seller, ***** ****. You initially selected the seven days Free Trial Subscription and, as the website states, renews to a monthly subscription fee of $36.00+ tax total to $36.75. We require a cancellation within one week to avoid renewal and billing. We have stated it twice on the site. A confirmation of your order was emailed to you including the date and time of when your Free Trial expires after you submitted your order. The process to cancel was also included in that email. Another email was sent to you when the subscription rolled over to a month-to-month subscription. Charges also appear monthly in your bank statement. Since there has been no cancellation on file therefore, the charges are on your card.  Attached in this email are the details of your order. Please know that we only charge our monthly fee and no other charges as you have mentioned. You may want to get your bank to investigate those other charges.

   

  We have just cancelled your subscription for you to avoid any future billing. Please check your email for confirmation of the cancellation.
  
  

  We appreciate your feedback and we hope that this clarifies the issue.
  

   

  
  
  Regards,

   

  ******
  Customer Support

  Customer Answer

  Date: 04/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: I applied for a free trial but did not receive any confirmation that my application was accepted. I did not apply for a permanent account and was not informed that they set up a permanent account. They did not inform me that I would be charged on a monthly basis. They did not provide me with an account number, verification code, security code password or instructions on how to access my free trial or account that I did not request.

  There statement of a free trial is false. Free is free. No strings attached. If I taste a sample of ice cream, I do not have my credit card deducted for ice cream cones that I did not purchase. I have tried free samples at my grocery store and has not been subsequently charged for products that I did not purchase. I have receive free samples in my mailbox, but do not subsequently get charged for purchases of the product that I failed to make.

  I never authorized this account beyond a free trial. I was never informed that my application for a free trail was accepted so do not know that I even had a free trail. I did not use the free trial. I never got to see a sample of their products, which the free trial was supposed to provide prior to asking me if I wanted to purchase a monthly subscription. 

  In short, I was never informed about these charges and did not order them. I did not receive my free trial and have never accessed products from their sites. In short, I did not receive anything of value. As such any contract that they claim is false and would be nul and void since contract law stipulates that I each party must receive value. They stole from my credit card. I did not receive any value in return.

  I received a notice from them today that they have cancelled my account, but they did not mention refunding the funds that they robbed from my credit card. I want all funds deducted from my credit card to be returned.

  * *** **** ***** ********** ***** **** ******* *** * ******* ******* ********* **** *** *********** *** ************ **** **** ** * ********* ***** *** ****. 

  I want all of the money that they robbed from my credit card returned. 

   

  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:25/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the free trial as I needed to put together a legal doc. I immediately cancelled it as I thought it was weird that the "Free" trial required I submit a credit card number. I don't use the card at all and to my fault didn't notice all the $33 monthly charges. As I explained to the Customer service manager ******* ** there was definitely an oversite on my end from not catching the charge sooner. Coaching kids, working, being a husband, and having some rental properties I oversee were a few of higher priority items than making sure a "Free Trial" service cancelled on a card I rarely use. What's interesting to me is they can see if I used the service after the "free Trial period. I asked the manager to just look into their system to see if I used it one time after the free trial was established. She said she wasn't able to and that ultimately it was my responsibility since I signed up for the "Free Trial". Pretty shady. She said I was sent renewal invoices each year. Never saw one. My point to this is how do you take money from some one that never used your service. 27 months * $33 = $891. Unbelievable that they're able to sleep. To me there should be better notification if they're charging someone that's not using the service. From the managers response it almost sounds like they're not really interested in you using their site and hope you don't catch the charges. I printed up what I thought was a receipt showing a zero balance. The Mgr ******* went on to tell me what I have isn't a receipt. So i sign up for a Free trial that requires a credit card to hold. I cancel the free service and print what I think is a receipt and it's treated as if I'm lying. I never used the service once. How is that lying? Its a dishonest practice merely hoping to gain business by people forgetting they set it up or saying you didn't cancel a service, you never used outside of the free trial, incorrectly. Help Please!

  

  Business Response

  Date: 26/10/2022

  Hello ***,
  
  Thank you for your feedback. I am sorry to hear about your frustration.
  
  Here are the details of your order:
  Free Trial for one week
  Order Summary
  
  Order number: ********************
  Order date: July 31, 2019, 02:12 PM ET
  Once your free trial is complete, we'll conveniently renew your plan. The subscription automatically renews in one week, on August 7, 2019, 02:12 PM ET, for $33.00 per month.
  You can always change your subscription options or cancel your trial before it renews by visiting your account page.

  ----------------------------------------------------------------------------------------------------------------------------------------------
  Subscription Cancellation: Nov 8, 2021 06:47 AM ET
  Your automatic Site Subscription renewal failed on November 8, 2021, 06:02 AM ET, because your credit card was declined.

  
  
  The information about the Free Trial for one week was posted twice on the site and on the order summary page before you clicked “Submit Order.” An email confirmation of your purchase subscription was sent right after you signed up for the service. The details of the email are what is posted above. All charges were billed monthly to your registered payment information on our site, and your bank statement would show those charges. Your subscription was only cancelled on Nov 8, 2021, due to the failure to charge your card. Another email was sent to you stating the cancellation and the reason why.  All these details were provided to you so you would have an informed decision about your purchase. We do not monitor accounts and it is the sole responsibility of the subscriber to monitor and cancel their subscriptions if they do not want to continue. Unfortunately, no refunds will be processed for a Free Trial Subscription turned into a monthly service. Your subscription already has been cancelled and no charges will be billed to you in the future.

  
  Attached are the emails we have sent you regarding your chosen subscription to refresh your memory of the kind of service you signed up for. Please take time to take a look at it from your busy schedule. Thank You.
  

  
  Regards,

  
  ******
  Customer Support

  Customer Answer

  Date: 31/10/2022

  
  ********** ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging me $33 every month since Sept 2020. I only used their services one time in 2020 and signed up for a free trial. I did not get any emails or receipts that I have been getting charged. I only saw my bank statement recently and noticed the monthly charge. I called and informed them of this matter but they refused to acknowledge the problem and refund my money.

  

  Business Response

  Date: 09/06/2022

  Hello *****,
  
  
  Based on our records you signed up for the Free Trial for 1 week/7 day. As stated multiple times on the website, The Free Trial renews to a monthly subscription for $33.00 after the Free Trial for 1 week ends.
  You signed up for the Free Trial for 1 week on August 25, 2020, at 03:27 PM ET. An email was sent to you at the time of your purchase stating, Once your free trial is complete, we'll conveniently renew your plan. The subscription automatically renews in one week on September 1, 2020, 03:27 PM ET, for $33.00 per month.  You can always change your subscription options or cancel your trial before it renews by visiting your account page. Another email was sent to you when your subscription was renewed to the monthly service. Charges were also shown monthly on your bank statement. Since your subscription was only cancelled on June 8, 2022, 11:34 AM ET and that is almost 2 years after your Free Trial ended, therefore the charges on your card.
  
  
  Attached are the emails we have sent you during your subscription with us. If you need to access your receipts, sign in back to your Legal Contracts account and go to your My Account page. 
  
  
  We have provided you with a one-month $33.00 courtesy refund as a gesture of good faith. Unfortunately, no other refunds will be processed as of this time and as we have mentioned to you in your recent calls and emails, Our information is clear, easy to read and repeated in multiple locations for customers to review and understand. Our refund policy is posted under Terms of Use and the link to Terms of Use also appears on the confirmation email sent to customers within minutes of selecting the 7-day free trial.
  
  
  Thank you for your feedback. 
  
  
  Regards,
  
  
  ******
  Customer Support