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Business Profile

Searchers of Records

VerifyRecords.com

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for VerifyRecords.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On may 14, 2024 I made a purchase for $2.95 on verifyrecords.com I had no desire to use this site/membership for anything more then the search I had already performed so I immediately canceled my membership. From start to finish this took less than 180 mins. This evening I was looking at my bank transactions when I noticed this company has been withdrawing $24.95 each month from May 18, 2024 thru Sept 18, 2024. I assume the only reason I haven't been charged for Oct is because I had replaced my debit card so this company no longer has my current debit card information. I was charged a total of $124.75 after I had canceled my membership. I would like a refund for that amount because I did cancel my subscription the same evening that I authorized the Only payment in the amount of $2.95 to be withdrawn from my account. (I have included a screenshot for the 1 & ONLY payment I should've been charged)The rest of these charges are fraudulent.

    • Initial Complaint

      Date:06/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have made several attempts (both with their removal methods on their website) and per emailing them requesting all of my personal information be removed, without any resolution. I am a victim of doxxing, harassment and cyberstalking so I am again requesting ALL of my personal information be removed from all of their related websites.

      Business Response

      Date: 06/20/2024

      Dear *** 

       

      We have submitted a request to the public record vendor as we are only a report service. We have reched out to them and your profile is now filtered from the public data for our source. 

      Thank you 

      ***** L 

      Customer Support 

      ********************** 

       

      Customer Answer

      Date: 06/20/2024


      Complaint: ********

      I am rejecting this response because:

      I just did a new search today and my results/my information is still CLEARLY listed on your website/duplicate websites that your company controls ("Verify Records")  under just using the search term on my name. 


      Sincerely,

      **************

    • Initial Complaint

      Date:05/12/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My private information is still on this website. They are making it difficult to remove my information even when I try to request it properly. I request that this website immediately remove my personal information as it against my privacy. Also, remove my information from your affiliate websites. Please, do not repost (reuse) or sell my information on your website. I attached a picture below.Thank you.

      Business Response

      Date: 06/20/2024

      Dear ****** , 

       

      We have sent you a request asking for the information you would like filtered from the public services records. Please resond to our email so we can exepdite your request. 

       

      Thank you 

      ***** L 

      Customer Support 

      **********************

    • Initial Complaint

      Date:05/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Breach of personal information. Mismanagement of personal information. Doxxing. Selling personal information without consent.

      Business Response

      Date: 06/20/2024

       

      Dear ******, we have put in a request to filter your profile from the search results . Please allow time for our public data vendor to expedite your request from the public record services,. 
       
      Thank you, 
      ***** L 
      Customer Supoort 

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid 2.95 for 4 days of service . They trying to charge ***** more. I didn't get the correct info .. the site has confused misinformation.. I want it cancelled. And leave my money cards alone. I never signed up for nothing but a 4 day plan. And then cancelled in 2 days due to incorrect information.

      Business Response

      Date: 06/20/2024

      Dear ***********;

       

      Thank you for contacting us regards to the subscription services . In efforts to assist you and to confirm your account and services as been cancelled , please send us the email you used to sign up for the service. This is the most efficent way for us to look up your account and expedite your request.  You may use the email or support link on the site or that we emailed to you. 

       

       

       

      Thank you 

      ***** L 

      Customer Service

      **********************

       

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 7th 2023 I purchased a single use for ***** warrant round up. The cost for the single use was $2.95. No where in any of the information that I read before making the purchase did it state that I would be subscribing to a $24.95 per month subscription. Not that the time from the first payment I knowingly made and the payment they unknowingly took from my account was even a month apart. I did not in any way shape or form agree to anything more than the one time use purchase. My husband recently left for boot camp for the navy so at the moment our funds are tight and the $24.95 that they basically stole from me was going to purchase necessities need for me and my 1 year old son, such as laundry soap and cough medicine that my son needs. Now because this company feels as though they can take what they want from whomever they want I will have to wait another week to get my son the medicine he needs. I do not in any way wish to have any type of subscription with this company I had no intentions of doing so from the start which is why I purchased the one time use only. I want a full refund of the $24.95 your company stole from my account and since this company decided to sign me up for a subscription you cam also unsubscribe me as well.

    • Initial Complaint

      Date:09/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 09/25/2023 and then cancelled it the same day. They then tried to charge my card a second time for a higher amount.

      Business Response

      Date: 10/03/2023

      Dear ******, 

      We have investigated the auto-cancel link in the members area and addressed any issues as to why this cancelation had failed. We apologies for the inconvenience and have issued you a refund. 

      Thank you again for choosing VerifyRecords.com 

      Customer Support 

      ************

    VerifyRecords.com is NOT a BBB Accredited Business.

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