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Business Profile

Ranches

Spring Creek Ranch

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Spring Creek Ranch's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spring Creek Ranch has 2 locations, listed below.

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    • Spring Creek Ranch

      1800 Spirit Dance Road Jackson, WY 83001-8300

    • Spring Creek Ranch

      Po Box 4780 Jackson, WY 83001-8300

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/23/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Emails (abridged) to ************************* and *************************, September 21 and 22, 2022 Hopefully, staff has informed you about your active ******* video: additionally, Tripadvisors website states The Granary is Open now, 7AM" and provides a link to the Ranchs website. The Ranchs website only mentions breakfast is limited; there is no statement regarding the Granary being closed for renovation; accordingly, a prospective guest is unaware that the only Ranch restaurant is closed; hence, no on-property dining. The Ranch is a destination resort/ retreat (four miles out of *******, up a winding road, atop a mountain); hence, on-property breakfast, lunch and dinner are basic amenities. The lack thereof defeats the purpose of a destination vacation. Please reverse (credit-back) the associated **** charge. Last Wednesday/ September 14, 2022, when attempting to check-in at the Ranch, *****, the front desk person, informed me that my reservation had been canceled. Unequivocally, I assure you, I did not previously cancel my reservation. ***** informed me that someone' called and reported that they had a sick family member and, therefore, could not make it. He did not reveal when the call came in or from which telephone number the call originated. (I suggest you review your telephone/ caller ID records and resolve same,) After some discussion, ***** offered me a room. Upon inspection (beautiful LR and views), noticeably the unit did not have a refrigerator, microwave or coffee maker, further complicating the lack of onsite food services. Accordingly, and all things considered, the Ranch was not a candidate for a destination vacation.

    Spring Creek Ranch is NOT a BBB Accredited Business.

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